Use technology to connect systems and data to change the world for the better
In Digital Impact: The Human Element of AI-Driven Transformation, Steve Lucas, a three-time CEO, discusses how organizations can integrate and automate systems to create incredible outcomes that benefit people. Lucas explains how this becomes possible when businesses solve the ubiquitous problems of digital fragmentation and data complexity, which have become even more pressing with the rise of artificial intelligence.
Using real-world customer stories as examples and writing in non-technical language that will appeal to every reader, this book shows how organizations are succeeding in missions like providing aid after natural disasters, growing food more sustainably, and ensuring students have access to everything they need on college campuses - all powered by connected technology.
Inspiring stories explored in this book include:
- How a chocolate company is working to end child labor in the cocoa-growing process in West Africa
- How a well-known charitable organization provides aid and services for people in need
- How a credit union helps members make better financial decisions for their families
For business leaders across industries, Digital Impact serves as an essential blueprint to unleash an organization's full potential for doing good by digitally transforming its technology architectures through integration and automation.
Table of Contents
Foreword ix
Introduction: The Digital Imperative in the Age of AI 1
1. From Chaos to Cohesion: Mastering AI-Driven Transformation 15
2. Integration: Uniting Systems to End Fragmentation 41
A Conversation with Larry Quinlan 65
3. Data Management: The Perils of Disconnected Data 75
A Conversation with Mark Fields 95
4. Automation: Creating Enterprise Efficiency 103
A Conversation with Betsy Atkins 123
5. API Management: Optimizing Connectivity for AI 131
6. Agent Management: The AI Future Is Here 151
A Conversation with Dr. Vishal Sikka 171
7. What You Need for AI-Driven Integration and Automation 181
A Conversation with Paul Cormier 205
8. A Framework for Practical AI 213
9. Building Your Digital Impact Mission 233
Author Bio 245
Acknowledgments 247
Notes 249
Index 261
