1. Executive Summary
1.1. Global Communication Platform-as-a-Service (CPaaS) Market Snapshot
1.2. Future Projections
1.3. Key Market Trends
1.4. Regional Snapshot, by Value, 2024
1.5. Analyst Recommendations
2. Market Overview
2.1. Market Definitions and Segmentations
2.2. Market Dynamics
2.2.1. Drivers
2.2.2. Restraints
2.2.3. Market Opportunities
2.3. Value Chain Analysis
2.4. Porter’s Five Forces Analysis
2.5. COVID-19 Impact Analysis
2.5.1. Supply
2.5.2. Demand
2.6. Impact of Ukraine-Russia Conflict
2.7. Economic Overview
2.7.1. World Economic Projections
2.8. PESTLE Analysis
3. Global Communication Platform-as-a-Service (CPaaS) Market Outlook, 2019 - 2031
3.1. Global Communication Platform-as-a-Service (CPaaS) Market Outlook, by Solution, Value (US$ Bn), 2019 - 2031
3.1.1. Key Highlights
3.1.1.1. Communication Platform-as-a-Service (CPaaS) Software
3.1.1.2. Services
3.1.1.3. Professional Services
3.1.1.4. Integration & Implementation
3.1.1.5. Consulting
3.1.1.6. Support & Maintenance
3.1.1.7. Managed Services
3.2. Global Communication Platform-as-a-Service (CPaaS) Market Outlook, by Enterprise Size, Value (US$ Bn), 2019 - 2031
3.2.1. Key Highlights
3.2.1.1. Small Offices (1-9 employees)
3.2.1.2. Small Enterprises (10-99 employees)
3.2.1.3. Medium-sized Enterprise (100-499 employees)
3.2.1.4. Large Enterprises (500-999 employees)
3.2.1.5. Very Large Enterprises (1,000+ employees)
3.3. Global Communication Platform-as-a-Service (CPaaS) Market Outlook, by End User, Value (US$ Bn), 2019 - 2031
3.3.1. Key Highlights
3.3.1.1. IT & Telecom
3.3.1.2. BFSI
3.3.1.3. Manufacturing
3.3.1.4. Healthcare
3.3.1.5. Retail & CPG
3.3.1.6. Others
3.4. Global Communication Platform-as-a-Service (CPaaS) Market Outlook, by Region, Value (US$ Bn), 2019 - 2031
3.4.1. Key Highlights
3.4.1.1. North America
3.4.1.2. Europe
3.4.1.3. Asia Pacific
3.4.1.4. Latin America
3.4.1.5. Middle East & Africa
4. North America Communication Platform-as-a-Service (CPaaS) Market Outlook, 2019 - 2031
4.1. North America Communication Platform-as-a-Service (CPaaS) Market Outlook, by Solution, Value (US$ Bn), 2019 - 2031
4.1.1. Key Highlights
4.1.1.1. Communication Platform-as-a-Service (CPaaS) Software
4.1.1.2. Services
4.1.1.3. Professional Services
4.1.1.4. Integration & Implementation
4.1.1.5. Consulting
4.1.1.6. Support & Maintenance
4.1.1.7. Managed Services
4.2. North America Communication Platform-as-a-Service (CPaaS) Market Outlook, by Enterprise Size, Value (US$ Bn), 2019 - 2031
4.2.1. Key Highlights
4.2.1.1. Small Offices (1-9 employees)
4.2.1.2. Small Enterprises (10-99 employees)
4.2.1.3. Medium-sized Enterprise (100-499 employees)
4.2.1.4. Large Enterprises (500-999 employees)
4.2.1.5. Very Large Enterprises (1,000+ employees)
4.3. North America Communication Platform-as-a-Service (CPaaS) Market Outlook, by End User, Value (US$ Bn), 2019 - 2031
4.3.1. Key Highlights
4.3.1.1. IT & Telecom
4.3.1.2. BFSI
4.3.1.3. Manufacturing
4.3.1.4. Healthcare
4.3.1.5. Retail & CPG
4.3.1.6. Others
4.3.2. BPS Analysis/Market Attractiveness Analysis
4.4. North America Communication Platform-as-a-Service (CPaaS) Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
4.4.1. Key Highlights
4.4.1.1. U.S. Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
4.4.1.2. U.S. Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
4.4.1.3. U.S. Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
4.4.1.4. Canada Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
4.4.1.5. Canada Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
4.4.1.6. Canada Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
4.4.2. BPS Analysis/Market Attractiveness Analysis
5. Europe Communication Platform-as-a-Service (CPaaS) Market Outlook, 2019 - 2031
5.1. Europe Communication Platform-as-a-Service (CPaaS) Market Outlook, by Solution, Value (US$ Bn), 2019 - 2031
5.1.1. Key Highlights
5.1.1.1. Communication Platform-as-a-Service (CPaaS) Software
5.1.1.2. Services
5.1.1.3. Professional Services
5.1.1.4. Integration & Implementation
5.1.1.5. Consulting
5.1.1.6. Support & Maintenance
5.1.1.7. Managed Services
5.2. Europe Communication Platform-as-a-Service (CPaaS) Market Outlook, by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.2.1. Key Highlights
5.2.1.1. Small Offices (1-9 employees)
5.2.1.2. Small Enterprises (10-99 employees)
5.2.1.3. Medium-sized Enterprise (100-499 employees)
5.2.1.4. Large Enterprises (500-999 employees)
5.2.1.5. Very Large Enterprises (1,000+ employees)
5.3. Europe Communication Platform-as-a-Service (CPaaS) Market Outlook, by End User, Value (US$ Bn), 2019 - 2031
5.3.1. Key Highlights
5.3.1.1. IT & Telecom
5.3.1.2. BFSI
5.3.1.3. Manufacturing
5.3.1.4. Healthcare
5.3.1.5. Retail & CPG
5.3.1.6. Others
5.3.2. BPS Analysis/Market Attractiveness Analysis
5.4. Europe Communication Platform-as-a-Service (CPaaS) Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
5.4.1. Key Highlights
5.4.1.1. Germany Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
5.4.1.2. Germany Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.4.1.3. Germany Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
5.4.1.4. U.K. Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
5.4.1.5. U.K. Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.4.1.6. U.K. Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
5.4.1.7. France Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
5.4.1.8. France Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.4.1.9. France Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
5.4.1.10. Italy Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
5.4.1.11. Italy Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.4.1.12. Italy Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
5.4.1.13. Turkey Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
5.4.1.14. Turkey Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.4.1.15. Turkey Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
5.4.1.16. Russia Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
5.4.1.17. Russia Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.4.1.18. Russia Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
5.4.1.19. Rest of Europe Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
5.4.1.20. Rest of Europe Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
5.4.1.21. Rest of Europe Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
5.4.2. BPS Analysis/Market Attractiveness Analysis
6. Asia Pacific Communication Platform-as-a-Service (CPaaS) Market Outlook, 2019 - 2031
6.1. Asia Pacific Communication Platform-as-a-Service (CPaaS) Market Outlook, by Solution, Value (US$ Bn), 2019 - 2031
6.1.1. Key Highlights
6.1.1.1. Communication Platform-as-a-Service (CPaaS) Software
6.1.1.2. Services
6.1.1.3. Professional Services
6.1.1.4. Integration & Implementation
6.1.1.5. Consulting
6.1.1.6. Support & Maintenance
6.1.1.7. Managed Services
6.2. Asia Pacific Communication Platform-as-a-Service (CPaaS) Market Outlook, by Enterprise Size, Value (US$ Bn), 2019 - 2031
6.2.1. Key Highlights
6.2.1.1. Small Offices (1-9 employees)
6.2.1.2. Small Enterprises (10-99 employees)
6.2.1.3. Medium-sized Enterprise (100-499 employees)
6.2.1.4. Large Enterprises (500-999 employees)
6.2.1.5. Very Large Enterprises (1,000+ employees)
6.3. Asia Pacific Communication Platform-as-a-Service (CPaaS) Market Outlook, by End User, Value (US$ Bn), 2019 - 2031
6.3.1. Key Highlights
6.3.1.1. IT & Telecom
6.3.1.2. BFSI
6.3.1.3. Manufacturing
6.3.1.4. Healthcare
6.3.1.5. Retail & CPG
6.3.1.6. Others
6.3.2. BPS Analysis/Market Attractiveness Analysis
6.4. Asia Pacific Communication Platform-as-a-Service (CPaaS) Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
6.4.1. Key Highlights
6.4.1.1. China Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
6.4.1.2. China Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
6.4.1.3. China Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
6.4.1.4. Japan Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
6.4.1.5. Japan Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
6.4.1.6. Japan Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
6.4.1.7. South Korea Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
6.4.1.8. South Korea Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
6.4.1.9. South Korea Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
6.4.1.10. India Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
6.4.1.11. India Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
6.4.1.12. India Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
6.4.1.13. Southeast Asia Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
6.4.1.14. Southeast Asia Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
6.4.1.15. Southeast Asia Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
6.4.1.16. Rest of Asia Pacific Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
6.4.1.17. Rest of Asia Pacific Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
6.4.1.18. Rest of Asia Pacific Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
6.4.2. BPS Analysis/Market Attractiveness Analysis
7. Latin America Communication Platform-as-a-Service (CPaaS) Market Outlook, 2019 - 2031
7.1. Latin America Communication Platform-as-a-Service (CPaaS) Market Outlook, by Solution, Value (US$ Bn), 2019 - 2031
7.1.1. Key Highlights
7.1.1.1. Communication Platform-as-a-Service (CPaaS) Software
7.1.1.2. Services
7.1.1.3. Professional Services
7.1.1.4. Integration & Implementation
7.1.1.5. Consulting
7.1.1.6. Support & Maintenance
7.1.1.7. Managed Services
7.2. Latin America Communication Platform-as-a-Service (CPaaS) Market Outlook, by Enterprise Size, Value (US$ Bn), 2019 - 2031
7.2.1.1. Small Offices (1-9 employees)
7.2.1.2. Small Enterprises (10-99 employees)
7.2.1.3. Medium-sized Enterprise (100-499 employees)
7.2.1.4. Large Enterprises (500-999 employees)
7.2.1.5. Very Large Enterprises (1,000+ employees)
7.3. Latin America Communication Platform-as-a-Service (CPaaS) Market Outlook, by End User, Value (US$ Bn), 2019 - 2031
7.3.1. Key Highlights
7.3.1.1. IT & Telecom
7.3.1.2. BFSI
7.3.1.3. Manufacturing
7.3.1.4. Healthcare
7.3.1.5. Retail & CPG
7.3.1.6. Others
7.3.2. BPS Analysis/Market Attractiveness Analysis
7.4. Latin America Communication Platform-as-a-Service (CPaaS) Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
7.4.1. Key Highlights
7.4.1.1. Brazil Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
7.4.1.2. Brazil Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
7.4.1.3. Brazil Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
7.4.1.4. Mexico Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
7.4.1.5. Mexico Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
7.4.1.6. Mexico Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
7.4.1.7. Argentina Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
7.4.1.8. Argentina Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
7.4.1.9. Argentina Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
7.4.1.10. Rest of Latin America Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
7.4.1.11. Rest of Latin America Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
7.4.1.12. Rest of Latin America Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
7.4.2. BPS Analysis/Market Attractiveness Analysis
8. Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market Outlook, 2019 - 2031
8.1. Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market Outlook, by Solution, Value (US$ Bn), 2019 - 2031
8.1.1. Key Highlights
8.1.1.1. Communication Platform-as-a-Service (CPaaS) Software
8.1.1.2. Services
8.1.1.3. Professional Services
8.1.1.4. Integration & Implementation
8.1.1.5. Consulting
8.1.1.6. Support & Maintenance
8.1.1.7. Managed Services
8.2. Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market Outlook, by Enterprise Size, Value (US$ Bn), 2019 - 2031
8.2.1. Key Highlights
8.2.1.1. Small Offices (1-9 employees)
8.2.1.2. Small Enterprises (10-99 employees)
8.2.1.3. Medium-sized Enterprise (100-499 employees)
8.2.1.4. Large Enterprises (500-999 employees)
8.2.1.5. Very Large Enterprises (1,000+ employees)
8.3. Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market Outlook, by End User, Value (US$ Bn), 2019 - 2031
8.3.1. Key Highlights
8.3.1.1. IT & Telecom
8.3.1.2. BFSI
8.3.1.3. Manufacturing
8.3.1.4. Healthcare
8.3.1.5. Retail & CPG
8.3.1.6. Others
8.3.2. BPS Analysis/Market Attractiveness Analysis
8.4. Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market Outlook, by Country, Value (US$ Bn), 2019 - 2031
8.4.1. Key Highlights
8.4.1.1. GCC Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
8.4.1.2. GCC Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
8.4.1.3. GCC Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
8.4.1.4. South Africa Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
8.4.1.5. South Africa Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
8.4.1.6. South Africa Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
8.4.1.7. Egypt Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
8.4.1.8. Egypt Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
8.4.1.9. Egypt Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
8.4.1.10. Rest of Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market by Solution, Value (US$ Bn), 2019 - 2031
8.4.1.11. Rest of Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market by Enterprise Size, Value (US$ Bn), 2019 - 2031
8.4.1.12. Rest of Middle East & Africa Communication Platform-as-a-Service (CPaaS) Market by End User, Value (US$ Bn), 2019 - 2031
8.4.2. BPS Analysis/Market Attractiveness Analysis
9. Competitive Landscape
9.1. By End User vs by Enterprise Size Heat map
9.2. Manufacturer vs by Enterprise Size Heatmap
9.3. Company Market Share Analysis, 2024
9.4. Competitive Dashboard
9.5. Company Profiles
9.5.1. Avaya
9.5.1.1. Company Overview
9.5.1.2. Product Portfolio
9.5.1.3. Financial Overview
9.5.1.4. Business Strategies and Development
9.5.2. Twilio
9.5.3. Mitel Network Corportaion
9.5.4. Inobip
9.5.5. Vonage
9.5.6. TeleSign Corporation
9.5.7. MOBTexting
9.5.8. Telin
9.5.9. Plivo
9.5.10. Sinch
9.5.11. Kaleyra
9.5.12. Other Players
10. Appendix
10.1. Research Methodology
10.2. Report Assumptions
10.3. Acronyms and Abbreviations