BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market size (value 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The South African BPO services market recorded revenues of $2.7 billion in 2023, representing a compound annual growth rate (CAGR) of 4.9% between 2018 and 2023.
- The vertical-specific BPO segment accounted for the market's largest proportion in 2023, with total revenues of $0.7 billion, equivalent to 26.9% of the market's overall value.
- South Africa has competitive rates for BPO services compared to other nations, making it an appealing place for businesses trying to cut costs.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts
Reasons to Buy
- What was the size of the South Africa bpo services market by value in 2023?
- What will be the size of the South Africa bpo services market in 2028?
- What factors are affecting the strength of competition in the South Africa bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up South Africa's bpo services market?
Table of Contents
1 Executive Summary
2 Market Overview
3 Market Data
4 Market Segmentation
5 Market Outlook
6 Five Forces Analysis
7 Competitive Landscape
8 Company Profiles
9 Macroeconomic Indicators
10 Appendix
List of Tables
List of Figures
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- HCL Technologies Ltd
- Wipro Ltd
- Genpact Ltd
- TMF Group B.V.
