BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The North American BPO services market recorded revenues of $119.8 billion in 2023, representing a compound annual growth rate (CAGR) of 4.3% between 2018 and 2023.
- The HR outsourcing segment accounted for the market's largest proportion in 2023, with total revenues of $38.1 billion, equivalent to 31.8% of the market's overall value.
- In 2023, the US accounted for a share of 88.9% of the North American BPO services market, making it the largest market in the region.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in North America
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the North America bpo services market with five year forecasts by both value and volume
Reasons to Buy
- What was the size of the North America bpo services market by value in 2023?
- What will be the size of the North America bpo services market in 2028?
- What factors are affecting the strength of competition in the North America bpo services market?
- How has the market performed over the last five years?
- Who are the top competitors in North America's bpo services market?
Table of Contents
1 Executive Summary
2 Market Overview
3 Market Data
4 Market Segmentation
5 Market Outlook
6 Five Forces Analysis
7 Competitive Landscape
8 Company Profiles
9 Macroeconomic Indicators
10 Appendix
List of Tables
List of Figures
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Accenture Plc
- Infosys Ltd
- Genpact Ltd
- TD SYNNEX Corp
