Indoor Payment Kiosk Market Report 2024

This Indoor Payment Kiosk market report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The indoor payment kiosk market size has grown rapidly in recent years. It will grow from $4.38 billion in 2023 to $5.1 billion in 2024 at a compound annual growth rate (CAGR) of 16.3%. The growth during the historic period can be attributed to the greater adoption of self-service technologies, advancements in payment technology, increasing demand for efficient transactions, expansion of the retail and hospitality sectors, and a heightened focus on customer experience.

The indoor payment kiosk market size is expected to reach rapid growth in the next few years. It will grow to $9.45 billion in 2028 at a compound annual growth rate (CAGR) of 16.7%. The growth during the forecast period can be attributed to the rise of contactless payment solutions, integration with digital payment systems, increasing demand for multilingual and multi-currency support, technological advancements, and evolving regulatory and compliance standards. Key trends expected during this period include the expansion of interactive and personalized kiosks, entry into new vertical markets, the growth of cloud-based solutions, enhanced security features, and greater integration with omnichannel strategies.

The growth of the retail industry is anticipated to drive the expansion of the indoor payment kiosk market. The retail sector, which involves selling goods and services directly to consumers for personal use, spans a range of businesses from large department stores and supermarkets to small specialty shops and online retailers. This growth is fueled by rising incomes and economic stability, the advent of the internet and digital technologies, and an increased focus on customer experience. Indoor payment kiosks are increasingly utilized in retail settings to enhance customer experience, streamline operations, and offer more efficient payment solutions. For example, in January 2024, the National Association of Convenience Stores reported that the number of convenience stores in the United States had reached 152,396, marking a 1.5% increase from 2023. Thus, the expansion of retail applications is contributing to the growth of the indoor payment kiosk market.

Leading companies in the indoor payment kiosk market are increasingly integrating digital services, such as contactless payment technologies, to boost transaction efficiency and enhance customer convenience. Contactless payment technologies enable transactions to be completed by simply tapping or waving a payment card or mobile device near a point-of-sale terminal equipped with near-field communication (NFC) or radio frequency identification (RFID) technology. This approach offers a quick, secure, and convenient method for processing payments without physical contact or the need to enter a PIN. For example, in April 2024, Worldline SA, a France-based payments and transactional services provider, partnered with Tabesto, a French company specializing in intelligent solutions for the restaurant and retail industries, to introduce the first all-in-one ordering and payment kiosk. This kiosk, named FOX, integrates Worldline's SoftPOS 'Tap on Mobile' technology, combining ordering and payment functions into a single unit with an NFC sensor for contactless transactions using bank cards, meal vouchers, or e-wallets. This innovative solution is designed to streamline customer service in the restaurant and retail sectors, reducing wait times and operational costs while enhancing the user experience.

In April 2024, Advantech Co. Ltd., a technology company based in Taiwan, acquired Aures Technologies SA for an undisclosed sum. This acquisition is intended to strengthen Advantech's global footprint in smart retail solutions by utilizing its expertise and international logistics network, and by integrating Aures' established brand and capabilities to advance in the intelligent retail sector. Aures Technologies SA, headquartered in France, specializes in point of sale (POS) systems and kiosk solutions, including interactive kiosk terminals and integration subsystems.

Major companies operating in the indoor payment kiosk market are Samsung Electronics Co. Ltd., Zebra Technologies Inc., Worldline SA, Diebold Nixdorf, Glory Global Solutions Inc., Advantech Co. Ltd., Pax Technology, Verifone Systems, Elo Touch Solutions, Nexcom International Co. Ltd., KIOSK Information Systems., Touch Dynamic, Aldelo Inc., Pyramid Computer GmbH, Kona Ice, NCR Corporation, Orderman, Systech Corporation, Aila Technologies, Grubbrr, Advanced Kiosks, Olea Kiosks Inc., DynaTouch, Kiosk Group Inc., Key West Technology.

North America was the largest region in the indoor payment kiosk market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the indoor payment kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the indoor payment kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

An indoor payment kiosk is a self-service electronic terminal inside a building or enclosed space, allowing users to perform financial transactions independently. These kiosks typically feature a touchscreen interface and are equipped to accept various forms of payment, such as cash, credit/debit cards, or digital payments.

The main types of indoor payment kiosks include self-service kiosks, assisted kiosks, and mobile kiosks. Self-service kiosks are automated machines that allow users to perform transactions or access services without the assistance of a human staff member. They typically include touchscreens and are used for various purposes, such as ticketing, ordering food, or making payments. The screen technologies are categorized into liquid crystal display (LCD), light emitting diode (LED), and organic light emitting diode (OLED), with connectivity technology types such as wired, wireless, and near field communication (NFC). The payment options include card, cash, mobile payments, QR code scanners for applications such as retail, hospitals, the food industry, transportation, financial services, and others.

The indoor payment kiosk market research report is one of a series of new reports that provides indoor payment kiosk market statistics, including indoor payment kiosk industry global market size, regional shares, competitors with an indoor payment kiosk market share, detailed indoor payment kiosk market segments, market trends and opportunities, and any further data you may need to thrive in the indoor payment kiosk industry. This indoor payment kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The indoor payment kiosk market consists of revenues earned by entities providing services such as software development, hardware integration, system maintenance, network management, and cybersecurity solutions. The market value includes the value of related goods sold by the service provider or included within the service offering. The indoor payment kiosk market also includes sales of payment terminals, interactive digital signage, point-of-sale systems, and kiosk enclosures. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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