1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
3 BPO Services in Brazil
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in China
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in India
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 BPO Services in Russia
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis
10 Macroeconomic Indicators
10.1. Country data
11 Company Profiles
11.1. HCL Technologies Ltd
11.2. Accenture Plc
11.3. Capgemini SE
11.4. ISS AS
11.5. Bertelsmann SE & Co KgaA
11.6. Teleperformance SE
11.7. NCR Voyix Corp
11.8. Genpact Ltd
11.9. CGI Inc
11.10. TD SYNNEX Corp
11.11. TMF Group B.V.
11.12. In.Corp Global Pte Ltd
11.13. Wipro Ltd
11.14. Persol Holdings Co Ltd
11.15. JSC ANCOR
11.16. BDO Unicon AO
11.17. Luxoft
11.18. TietoEVRY Corp
11.19. With Business Process Outsourcing Inc
11.20. Atento S.A.
11.21. Indra Sistemas SA
11.22. TTEC Holdings Inc
11.23. Capita Plc
11.24. Cognizant Technology Solutions Corp
11.25. Infosys Limited
12 Appendix
12.1. Methodology
12.2. About the Publisher
List of Tables
Table 1: BRIC BPO services industry, revenue($m), 2019-28
Table 2: BRIC BPO services industry, revenue($m), 2019-23
Table 3: BRIC BPO services industry, revenue($m), 2023-28
Table 4: Brazil BPO services market value: $ million, 2018-23
Table 5: Brazil BPO services market category segmentation: % share, by value, 2018-23
Table 6: Brazil BPO services market category segmentation: $ million, 2018-23
Table 7: Brazil BPO services market geography segmentation: $ million, 2023
Table 8: Brazil BPO services market value forecast: $ million, 2023-28
Table 9: Brazil Size of Population (million), 2019-23
Table 10: Brazil real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 11: Brazil GDP (Current Prices, $ Billion), 2019-23
Table 12: Brazil Inflation, 2019-23
Table 13: Brazil Consumer Price Index (Absolute), 2019-23
Table 14: Brazil exchange rate, 2018-23
Table 15: China BPO services market value: $ million, 2018-23
Table 16: China BPO services market category segmentation: % share, by value, 2018-23
Table 17: China BPO services market category segmentation: $ million, 2018-23
Table 18: China BPO services market geography segmentation: $ million, 2023
Table 19: China BPO services market value forecast: $ million, 2023-28
Table 20: China Size of Population (million), 2019-23
Table 21: China real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 22: China GDP (Current Prices, $ Billion), 2019-23
Table 23: China Inflation, 2019-23
Table 24: China Consumer Price Index (Absolute), 2019-23
Table 25: China exchange rate, 2018-23
Table 26: India BPO services market value: $ million, 2018-23
Table 27: India BPO services market category segmentation: % share, by value, 2018-23
Table 28: India BPO services market category segmentation: $ million, 2018-23
Table 29: India BPO services market geography segmentation: $ million, 2023
Table 30: India BPO services market value forecast: $ million, 2023-28
Table 31: India Size of Population (million), 2019-23
Table 32: India real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 33: India GDP (Current Prices, $ Billion), 2019-23
Table 34: India Inflation, 2019-23
Table 35: India Consumer Price Index (Absolute), 2019-23
Table 36: India exchange rate, 2018-23
Table 37: Russia BPO services market value: $ million, 2018-23
Table 38: Russia BPO services market category segmentation: % share, by value, 2018-23
Table 39: Russia BPO services market category segmentation: $ million, 2018-23
Table 40: Russia BPO services market geography segmentation: $ million, 2023
Table 41: Russia BPO services market value forecast: $ million, 2023-28
Table 42: Russia Size of Population (million), 2019-23
Table 43: Russia real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 44: Russia GDP (Current Prices, $ Billion), 2019-23
Table 45: Russia Inflation, 2019-23
Table 46: Russia Consumer Price Index (Absolute), 2019-23
Table 47: Russia exchange rate, 2018-23
Table 48: HCL Technologies Ltd: key facts
Table 49: HCL Technologies Ltd: Annual Financial Ratios
Table 50: HCL Technologies Ltd: Key Employees
Table 51: HCL Technologies Ltd: Key Employees Continued
Table 52: Accenture Plc: key facts
Table 53: Accenture Plc: Annual Financial Ratios
Table 54: Accenture Plc: Key Employees
Table 55: Accenture Plc: Key Employees Continued
Table 56: Accenture Plc: Key Employees Continued
Table 57: Capgemini SE: key facts
Table 58: Capgemini SE: Annual Financial Ratios
Table 59: Capgemini SE: Key Employees
Table 60: Capgemini SE: Key Employees Continued
Table 61: ISS AS: key facts
Table 62: ISS AS: Annual Financial Ratios
Table 63: ISS AS: Key Employees
Table 64: Bertelsmann SE & Co KgaA: key facts
Table 65: Bertelsmann SE & Co KgaA: Key Employees
Table 66: Bertelsmann SE & Co KgaA: Key Employees Continued
Table 67: Teleperformance SE: key facts
Table 68: Teleperformance SE: Annual Financial Ratios
Table 69: Teleperformance SE: Key Employees
Table 70: NCR Voyix Corp: key facts
Table 71: NCR Voyix Corp: Annual Financial Ratios
Table 72: NCR Voyix Corp: Key Employees
Table 73: Genpact Ltd: key facts
Table 74: Genpact Ltd: Annual Financial Ratios
Table 75: Genpact Ltd: Key Employees
Table 76: CGI Inc: key facts
Table 77: CGI Inc: Annual Financial Ratios
Table 78: CGI Inc: Key Employees
Table 79: CGI Inc: Key Employees Continued
Table 80: TD SYNNEX Corp: key facts
Table 81: TD SYNNEX Corp: Annual Financial Ratios
Table 82: TD SYNNEX Corp: Key Employees
Table 83: TMF Group B.V.: key facts
Table 84: TMF Group B.V.: Key Employees
Table 85: In.Corp Global Pte Ltd: key facts
Table 86: Wipro Ltd: key facts
Table 87: Wipro Ltd: Annual Financial Ratios
Table 88: Wipro Ltd: Key Employees
Table 89: Wipro Ltd: Key Employees Continued
Table 90: Persol Holdings Co Ltd: key facts
Table 91: Persol Holdings Co Ltd: Annual Financial Ratios
Table 92: Persol Holdings Co Ltd: Key Employees
Table 93: JSC ANCOR: key facts
Table 94: BDO Unicon AO: key facts
Table 95: BDO Unicon AO: Key Employees
List of Figures
Figure 1: BRIC BPO services industry, revenue($m), 2019-28
Figure 2: BRIC BPO services industry, revenue($m), 2019-23
Figure 3: BRIC BPO services industry, revenue($m), 2023-28
Figure 4: Brazil BPO services market value: $ million, 2018-23
Figure 5: Brazil BPO services market category segmentation: $ million, 2018-23
Figure 6: Brazil BPO services market geography segmentation: % share, by value, 2023
Figure 7: Brazil BPO services market value forecast: $ million, 2023-28
Figure 8: Forces driving competition in the BPO services market in Brazil, 2023
Figure 9: Drivers of buyer power in the BPO services market in Brazil, 2023
Figure 10: Drivers of supplier power in the BPO services market in Brazil, 2023
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2023
Figure 12: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2023
Figure 13: Drivers of degree of rivalry in the BPO services market in Brazil, 2023
Figure 14: China BPO services market value: $ million, 2018-23
Figure 15: China BPO services market category segmentation: $ million, 2018-23
Figure 16: China BPO services market geography segmentation: % share, by value, 2023
Figure 17: China BPO services market value forecast: $ million, 2023-28
Figure 18: Forces driving competition in the BPO services market in China, 2023
Figure 19: Drivers of buyer power in the BPO services market in China, 2023
Figure 20: Drivers of supplier power in the BPO services market in China, 2023
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in China, 2023
Figure 22: Factors influencing the threat of substitutes in the BPO services market in China, 2023
Figure 23: Drivers of degree of rivalry in the BPO services market in China, 2023
Figure 24: India BPO services market value: $ million, 2018-23
Figure 25: India BPO services market category segmentation: $ million, 2018-23
Figure 26: India BPO services market geography segmentation: % share, by value, 2023
Figure 27: India BPO services market value forecast: $ million, 2023-28
Figure 28: Forces driving competition in the BPO services market in India, 2023
Figure 29: Drivers of buyer power in the BPO services market in India, 2023
Figure 30: Drivers of supplier power in the BPO services market in India, 2023
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in India, 2023
Figure 32: Factors influencing the threat of substitutes in the BPO services market in India, 2023
Figure 33: Drivers of degree of rivalry in the BPO services market in India, 2023
Figure 34: Russia BPO services market value: $ million, 2018-23
Figure 35: Russia BPO services market category segmentation: $ million, 2018-23
Figure 36: Russia BPO services market geography segmentation: % share, by value, 2023
Figure 37: Russia BPO services market value forecast: $ million, 2023-28
Figure 38: Forces driving competition in the BPO services market in Russia, 2023
Figure 39: Drivers of buyer power in the BPO services market in Russia, 2023
Figure 40: Drivers of supplier power in the BPO services market in Russia, 2023
Figure 41: Factors influencing the likelihood of new entrants in the BPO services market in Russia, 2023
Figure 42: Factors influencing the threat of substitutes in the BPO services market in Russia, 2023
Figure 43: Drivers of degree of rivalry in the BPO services market in Russia, 2023
