1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in Mexico
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in The United States
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 Company Profiles
9.1. HCL Technologies Ltd
9.2. Accenture Plc
9.3. Capgemini SE
9.4. ISS AS
9.5. Bertelsmann SE & Co KgaA
9.6. Teleperformance SE
9.7. NCR Voyix Corp
9.8. Genpact Ltd
9.9. CGI Inc
9.10. TD SYNNEX Corp
9.11. TMF Group B.V.
9.12. In.Corp Global Pte Ltd
9.13. Wipro Ltd
9.14. Persol Holdings Co Ltd
9.15. JSC ANCOR
9.16. BDO Unicon AO
9.17. Luxoft
9.18. TietoEVRY Corp
9.19. With Business Process Outsourcing Inc
9.20. Atento S.A.
9.21. Indra Sistemas SA
9.22. TTEC Holdings Inc
9.23. Capita Plc
9.24. Cognizant Technology Solutions Corp
9.25. Infosys Limited
10 Appendix
10.1. Methodology
10.2. About the Publisher
List of Tables
Table 1: NAFTA countries bpo services industry, revenue ($m), 2019-28
Table 2: NAFTA countries bpo services industry, revenue ($m), 2019-23
Table 3: NAFTA countries bpo services industry forecast, revenue ($m), 2023-28
Table 4: Canada BPO services market value: $ million, 2018-23
Table 5: Canada BPO services market category segmentation: % share, by value, 2018-23
Table 6: Canada BPO services market category segmentation: $ million, 2018-23
Table 7: Canada BPO services market geography segmentation: $ million, 2023
Table 8: Canada BPO services market value forecast: $ million, 2023-28
Table 9: Canada Size of Population (million), 2019-23
Table 10: Canada real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 11: Canada GDP (Current Prices, $ Billion), 2019-23
Table 12: Canada Inflation, 2019-23
Table 13: Canada Consumer Price Index (Absolute), 2019-23
Table 14: Canada exchange rate, 2018-23
Table 15: Mexico BPO services market value: $ million, 2018-23
Table 16: Mexico BPO services market category segmentation: % share, by value, 2018-23
Table 17: Mexico BPO services market category segmentation: $ million, 2018-23
Table 18: Mexico BPO services market geography segmentation: $ million, 2023
Table 19: Mexico BPO services market value forecast: $ million, 2023-28
Table 20: Mexico Size of Population (million), 2019-23
Table 21: Mexico real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 22: Mexico GDP (Current Prices, $ Billion), 2019-23
Table 23: Mexico Inflation, 2019-23
Table 24: Mexico Consumer Price Index (Absolute), 2019-23
Table 25: Mexico exchange rate, 2018-23
Table 26: United States BPO services market value: $ million, 2018-23
Table 27: United States BPO services market category segmentation: % share, by value, 2018-23
Table 28: United States BPO services market category segmentation: $ million, 2018-23
Table 29: United States BPO services market geography segmentation: $ million, 2023
Table 30: United States BPO services market value forecast: $ million, 2023-28
Table 31: United States Size of Population (million), 2019-23
Table 32: United States real GDP (Constant 2010 Prices, $ billion), 2019-23
Table 33: United States GDP (Current Prices, $ Billion), 2019-23
Table 34: United States Inflation, 2019-23
Table 35: United States Consumer Price Index (Absolute), 2019-23
Table 36: United States exchange rate, 2018-23
Table 37: HCL Technologies Ltd: key facts
Table 38: HCL Technologies Ltd: Annual Financial Ratios
Table 39: HCL Technologies Ltd: Key Employees
Table 40: HCL Technologies Ltd: Key Employees Continued
Table 41: Accenture Plc: key facts
Table 42: Accenture Plc: Annual Financial Ratios
Table 43: Accenture Plc: Key Employees
Table 44: Accenture Plc: Key Employees Continued
Table 45: Accenture Plc: Key Employees Continued
Table 46: Capgemini SE: key facts
Table 47: Capgemini SE: Annual Financial Ratios
Table 48: Capgemini SE: Key Employees
Table 49: Capgemini SE: Key Employees Continued
Table 50: ISS AS: key facts
Table 51: ISS AS: Annual Financial Ratios
Table 52: ISS AS: Key Employees
Table 53: Bertelsmann SE & Co KgaA: key facts
Table 54: Bertelsmann SE & Co KgaA: Key Employees
Table 55: Bertelsmann SE & Co KgaA: Key Employees Continued
Table 56: Teleperformance SE: key facts
Table 57: Teleperformance SE: Annual Financial Ratios
Table 58: Teleperformance SE: Key Employees
Table 59: NCR Voyix Corp: key facts
Table 60: NCR Voyix Corp: Annual Financial Ratios
Table 61: NCR Voyix Corp: Key Employees
Table 62: Genpact Ltd: key facts
Table 63: Genpact Ltd: Annual Financial Ratios
Table 64: Genpact Ltd: Key Employees
Table 65: CGI Inc: key facts
Table 66: CGI Inc: Annual Financial Ratios
Table 67: CGI Inc: Key Employees
Table 68: CGI Inc: Key Employees Continued
Table 69: TD SYNNEX Corp: key facts
Table 70: TD SYNNEX Corp: Annual Financial Ratios
Table 71: TD SYNNEX Corp: Key Employees
Table 72: TMF Group B.V.: key facts
Table 73: TMF Group B.V.: Key Employees
Table 74: In.Corp Global Pte Ltd: key facts
Table 75: Wipro Ltd: key facts
Table 76: Wipro Ltd: Annual Financial Ratios
Table 77: Wipro Ltd: Key Employees
Table 78: Wipro Ltd: Key Employees Continued
Table 79: Persol Holdings Co Ltd: key facts
Table 80: Persol Holdings Co Ltd: Annual Financial Ratios
Table 81: Persol Holdings Co Ltd: Key Employees
Table 82: JSC ANCOR: key facts
Table 83: BDO Unicon AO: key facts
Table 84: BDO Unicon AO: Key Employees
Table 85: Luxoft: key facts
Table 86: Luxoft: Key Employees
Table 87: TietoEVRY Corp: key facts
Table 88: TietoEVRY Corp: Annual Financial Ratios
Table 89: TietoEVRY Corp: Key Employees
Table 90: With Business Process Outsourcing Inc: key facts
Table 91: Atento S.A.: key facts
Table 92: Atento S.A.: Annual Financial Ratios
Table 93: Atento S.A.: Key Employees
Table 94: Indra Sistemas SA: key facts
Table 95: Indra Sistemas SA: Annual Financial Ratios
List of Figures
Figure 1: NAFTA countries bpo services industry, revenue ($m), 2019-28
Figure 2: NAFTA countries bpo services industry, revenue ($m), 2019-23
Figure 3: NAFTA countries bpo services industry forecast, revenue ($m), 2023-28
Figure 4: Canada BPO services market value: $ million, 2018-23
Figure 5: Canada BPO services market category segmentation: $ million, 2018-23
Figure 6: Canada BPO services market geography segmentation: % share, by value, 2023
Figure 7: Canada BPO services market value forecast: $ million, 2023-28
Figure 8: Forces driving competition in the BPO services market in Canada, 2023
Figure 9: Drivers of buyer power in the BPO services market in Canada, 2023
Figure 10: Drivers of supplier power in the BPO services market in Canada, 2023
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2023
Figure 12: Factors influencing the threat of substitutes in the BPO services market in Canada, 2023
Figure 13: Drivers of degree of rivalry in the BPO services market in Canada, 2023
Figure 14: Mexico BPO services market value: $ million, 2018-23
Figure 15: Mexico BPO services market category segmentation: $ million, 2018-23
Figure 16: Mexico BPO services market geography segmentation: % share, by value, 2023
Figure 17: Mexico BPO services market value forecast: $ million, 2023-28
Figure 18: Forces driving competition in the BPO services market in Mexico, 2023
Figure 19: Drivers of buyer power in the BPO services market in Mexico, 2023
Figure 20: Drivers of supplier power in the BPO services market in Mexico, 2023
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2023
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2023
Figure 23: Drivers of degree of rivalry in the BPO services market in Mexico, 2023
Figure 24: United States BPO services market value: $ million, 2018-23
Figure 25: United States BPO services market category segmentation: $ million, 2018-23
Figure 26: United States BPO services market geography segmentation: % share, by value, 2023
Figure 27: United States BPO services market value forecast: $ million, 2023-28
Figure 28: Forces driving competition in the BPO services market in the United States, 2023
Figure 29: Drivers of buyer power in the BPO services market in the United States, 2023
Figure 30: Drivers of supplier power in the BPO services market in the United States, 2023
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2023
Figure 32: Factors influencing the threat of substitutes in the BPO services market in the United States, 2023
Figure 33: Drivers of degree of rivalry in the BPO services market in the United States, 2023
