Voice of Customer: Willingness and Desirability for Commercial Vehicle Tires in India

Fleet Operators Seek Comprehensive One-stop Tire Maintenance Solutions

In India, commercial vehicle tire maintenance is highly fragmented, with fleet operators largely relying on basic services, such as tire pressure checks, puncture repairs, and tread depth inspections. These services are typically provided by local retailers, roadside garages, and independent workshops, but more advanced services, including wheel alignment, tread retreading, tire rotation, and shoulder correction, are less common. Authorized service centers offer these solutions, but all fleet operators cannot easily access them. As a result, regular tire health checks are neglected and only performed during routine vehicle maintenance, leading to unaddressed tire issues.

This lack of frequent and comprehensive tire care results in several challenges, including premature tire wear, reduced fuel efficiency, and increased risk of tire failure. Many fleet operators are left with limited options, and they rely on basic checks that do not address the full scope of tire maintenance needs. The absence of regular maintenance procedures means issues are typically dealt with reactively, causing costly downtime and higher maintenance expenses. This fragmented service landscape creates inefficiencies, highlighting the need for a more integrated, all-inclusive solution for tire care in the commercial vehicle sector.

The survey of fleet operators and tire service providers revealed important gaps in the market, identifying areas where services are lacking. These white spots point to significant opportunities for better, more efficient, and cost-effective tire maintenance solutions. Addressing these gaps could enhance fleet operations, reduce costs, and improve the overall tire service ecosystem in India.