Strategic Intelligence: Retail Banking Sector Scorecard 2024

This report assesses the 10 key themes that are transforming the banking market right now and scores the world’s leading banking players against these themes. Our thematic scoring methodology allows us to identify which companies will do well in the market in the future, as well as the companies that will falter due to their lack of investment in these key themes.

While artificial intelligence (AI) is just one theme, many other themes are now being re-visited and re-imagined in light of the new capabilities generative AI (GenAI) can bring. There are key applications around high impact industry themes, such as digital lending, open banking, personalization, etc. But the inverse is also true, as capability in other tech themes - such as cloud, big data - is critical to be able to harvest the most business and consumer benefit from AI. As such, while AI will remain the focus for many banking executives, all the other themes are arguably more important than ever in order to realise the true potential of AI.

Scope

• The analyst’s innovation S-curve-which plots key innovations in AI across three stages of development (emerging, accelerating, and maturing)-finds that “personalized shopping experience” is one of the most mature innovations.
• Robotic process automation (RPA) has evolved into intelligent automation, combining AI and other technologies with RPA to automate more complex business processes, with particular applications for digital lending.
• The volume and velocity of ecommerce growth has outpaced security developments, leaving vulnerabilities for fraudsters to exploit.

Reasons to Buy

• Understand which banks are best positioned for success within critical themes and why.
• Learn which banks are under-invested in key themes and thus most vulnerable to disruption.
• Understand which themes your institution can address (and how) to boost your operations.