The e-banking market was valued at $9.3 trillion in 2023, and is projected to reach $16.6 trillion by 2033, growing at a CAGR of 5.6% from 2024 to 2033.
E-banking, or electronic banking, refers to the use of electronic and digital platforms to deliver banking services and manage financial transactions. It encompasses online banking, mobile banking, and other digital banking solutions that enable customers to access and manage their accounts, perform transactions, and avail banking services without needing to visit a physical branch. This technology-driven approach provides convenience, speed, and accessibility, transforming traditional banking practices.
The widespread use of smartphones and high-speed internet has made e-banking accessible to a larger population, driving its adoption globally. As per the Online Banking Statistics 2024, the number of digital banking users worldwide is projected to reach 3.6 billion by 2024. The growth of the global e-banking market is further driven by increase in consumers preference for 24/7 access to financial services without the need for physical branch visits. Moreover, governments and financial institutions are promoting cashless economies, boosting the adoption of digital payment methods that integrate seamlessly with e-banking platforms.
In addition, improved cybersecurity measures and regulatory frameworks instill consumer confidence in e-banking systems, encouraging their usage, thus fostering the market growth. Furthermore, increase in penetration of mobile wallets acts as a key driving force of the global market. This is attributed to the fact that mobile wallets eliminate the need for physical cash or cards, allowing users to make quick and seamless transactions using their smartphones. This ease of use drives widespread adoption, encouraging more consumers to transition to digital payment systems. As per the Federal Reserve Payment Study, mobile wallet payments in the U.S.
increased from 2.9 billion transactions in 2018 to 14.4 billion in 2022, surpassing the 11.2 billion check transactions estimated for 2021. However, increasing sophistication of cyber threats, such as phishing, hacking, and data breaches, creates security concerns among users and financial institutions. This can undermine trust in e-banking systems. Moreover, many potential users, especially older generations and individuals in underdeveloped areas, lack the technical knowledge to use e-banking platforms effectively, which restrains the market growth. On the contrary, innovations in AI, blockchain, and mobile technologies have enabled secure, efficient, and user-friendly e-banking platforms. These advancements are enhancing digital banking experiences and broadening the scope of services, which are expected to open new avenues for the expansion of the global market during the forecast period.
The global e-banking market is segmented on the basis of service type, application, end user, and region. On the basis of service type, the market is categorized into online banking, mobile banking, telephone banking, and digital payment services. By application, it is classified into payments, processing services, risk management, customer and channel management, and others. Depending on end user, it is segregated into individual customers, small & medium enterprises, and large enterprises. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
On the basis of application, the payment segment was the major shareholder in 2023; however, the processing services segment is anticipated to register the fastest growth during the forecast period.
Depending on end user, the large enterprise segment garnered the largest share in 2023; however, the individual segment is projected to dominate throughout the forecast period.
Region wise, North America held was the major revenue generator in 2023; however, Asia-Pacific is expected emerge as the most lucrative market for e-banking during the forecast period.
E-banking, or electronic banking, refers to the use of electronic and digital platforms to deliver banking services and manage financial transactions. It encompasses online banking, mobile banking, and other digital banking solutions that enable customers to access and manage their accounts, perform transactions, and avail banking services without needing to visit a physical branch. This technology-driven approach provides convenience, speed, and accessibility, transforming traditional banking practices.
The widespread use of smartphones and high-speed internet has made e-banking accessible to a larger population, driving its adoption globally. As per the Online Banking Statistics 2024, the number of digital banking users worldwide is projected to reach 3.6 billion by 2024. The growth of the global e-banking market is further driven by increase in consumers preference for 24/7 access to financial services without the need for physical branch visits. Moreover, governments and financial institutions are promoting cashless economies, boosting the adoption of digital payment methods that integrate seamlessly with e-banking platforms.
In addition, improved cybersecurity measures and regulatory frameworks instill consumer confidence in e-banking systems, encouraging their usage, thus fostering the market growth. Furthermore, increase in penetration of mobile wallets acts as a key driving force of the global market. This is attributed to the fact that mobile wallets eliminate the need for physical cash or cards, allowing users to make quick and seamless transactions using their smartphones. This ease of use drives widespread adoption, encouraging more consumers to transition to digital payment systems. As per the Federal Reserve Payment Study, mobile wallet payments in the U.S.
increased from 2.9 billion transactions in 2018 to 14.4 billion in 2022, surpassing the 11.2 billion check transactions estimated for 2021. However, increasing sophistication of cyber threats, such as phishing, hacking, and data breaches, creates security concerns among users and financial institutions. This can undermine trust in e-banking systems. Moreover, many potential users, especially older generations and individuals in underdeveloped areas, lack the technical knowledge to use e-banking platforms effectively, which restrains the market growth. On the contrary, innovations in AI, blockchain, and mobile technologies have enabled secure, efficient, and user-friendly e-banking platforms. These advancements are enhancing digital banking experiences and broadening the scope of services, which are expected to open new avenues for the expansion of the global market during the forecast period.
The global e-banking market is segmented on the basis of service type, application, end user, and region. On the basis of service type, the market is categorized into online banking, mobile banking, telephone banking, and digital payment services. By application, it is classified into payments, processing services, risk management, customer and channel management, and others. Depending on end user, it is segregated into individual customers, small & medium enterprises, and large enterprises. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Key Findings
By service type, the online banking segment held the highest market share in 2023; however, the digital payment segment is expected to grow faster from 2024 to 2033.On the basis of application, the payment segment was the major shareholder in 2023; however, the processing services segment is anticipated to register the fastest growth during the forecast period.
Depending on end user, the large enterprise segment garnered the largest share in 2023; however, the individual segment is projected to dominate throughout the forecast period.
Region wise, North America held was the major revenue generator in 2023; however, Asia-Pacific is expected emerge as the most lucrative market for e-banking during the forecast period.
Competition Analysis
The major players operating in the global e-banking market include JPMorgan Chase, Bank of America Corporation, HSBC, Wells Fargo, Citigroup, BNP Paribas, Barclays Plc., Deutsche Bank AG, ING Group, and Santander UK Plc. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships to sustain the intense competition and gain a strong foothold in the global market.Additional benefits you will get with this purchase are:
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Key Market Segments
By Service Type
- Online banking
- Mobile banking
- Telephone banking
- Digital payment services
By Application
- Payments
- Processing services
- Risk management
- Customer and channel management
- Others
By End User
- Individual customers
- Small and medium enterprises
- Large enterprises
By Region
- North America
- U.S.
- Canada
- Europe
- France
- Germany
- Italy
- Spain
- UK
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia
- Rest of Asia-Pacific
- LAMEA
- Brazil
- South Africa
- Saudi Arabia
- UAE
- Argentina
- Rest of LAMEA
Key Market Players
- JPMorgan Chase
- Bank of America Corporation
- HSBC
- Wells Fargo
- Citigroup
- BNP Paribas
- Barclays Plc
- Deutsche Bank AG
- ING Group
- Santander UK Plc
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Table of Contents
CHAPTER 1: INTRODUCTION
CHAPTER 2: EXECUTIVE SUMMARY
CHAPTER 3: MARKET LANDSCAPE
CHAPTER 4: E-BANKING MARKET, BY SERVICE TYPE
CHAPTER 5: E-BANKING MARKET, BY APPLICATION
CHAPTER 6: E-BANKING MARKET, BY END USER
CHAPTER 7: E-BANKING MARKET, BY REGION
CHAPTER 8: COMPETITIVE LANDSCAPE
CHAPTER 9: COMPANY PROFILES
LIST OF TABLES
LIST OF FIGURES
Companies Mentioned
- JPMorgan Chase
- Bank of America Corporation
- HSBC
- Wells Fargo
- Citigroup
- BNP Paribas
- Barclays Plc
- Deutsche Bank AG
- ING Group
- Santander UK Plc
Methodology
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.
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Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 215 |
| Published | November 2024 |
| Forecast Period | 2023 - 2033 |
| Estimated Market Value ( USD | $ 9.3 trillion |
| Forecasted Market Value ( USD | $ 16.6 trillion |
| Compound Annual Growth Rate | 5.6% |
| Regions Covered | Global |
| No. of Companies Mentioned | 10 |
