AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030

1.1 Study Objectives
1.2 Market Definition
1.2.1 Inclusions & Exclusions
1.3 Market Scope
1.3.1 Market Segmentation & Regions Covered
1.3.2 Years Considered
1.4 Currency Considered
1.5 Stakeholders

2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Research Assumptions
2.6 Risk Assessment
2.7 Research Limitations

4.1 Attractive Opportunities for Players in AI for Customer Service Market
4.2 AI for Customer Service Market: Top Three Customer Service Delivery Modes
4.3 North America: AI for Customer Service Market, by Deployment Mode and Functional Area
4.4 AI for Customer Service Market: by Region

5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Improved Customer Engagement with Omni-Channel Self-Service Options
5.2.1.2 Maximizing Agent Efficiency Through AI Integration
5.2.1.3 Enhancing Efficiency and Satisfaction with Intelligent Routing
5.2.2 Restraints
5.2.2.1 Mitigating Deepfake Threats in Customer Service
5.2.3 Opportunities
5.2.3.1 Transforming Customer Service with Generative AI Innovations
5.2.3.2 Empowering Proactive Customer Service with AI Solutions
5.2.4 Challenges
5.2.4.1 Threats of Job Displacements in Customer Service
5.3 Industry Trends
5.3.1 Evolution of AI for Customer Service Market
5.3.2 Case Study Analysis
5.3.2.1 Smokeball Enhanced Efficiency and Satisfaction with Brainfish AI Help Center
5.3.2.2 Philip Morris Enhances Customer Engagement with Tovie AI's Mark Chatbot
5.3.2.3 Qapital Achieves 24/7 Service and Automation with Ada's AI Solution
5.3.2.4 Gorgias Helped Everyday Dose Streamline Customer Support to Manage High Ticket Volumes
5.3.2.5 Ringcentral Unified Corteva's Communication for Global Collaboration Success
5.3.2.6 Jardim Exótico Enhances Customer Support with Tovie AI's Chatbot Solution
5.3.2.7 Orange Spain Streamlines Operations with Uipath's RPA Solution
5.3.3 Ecosystem Analysis
5.3.3.1 Chatbots and Virtual Assistant Providers
5.3.3.1.1 Rule-based Chatbots
5.3.3.1.2 Conversational Bots
5.3.3.1.3 Voice Assistants
5.3.3.2 AI-Driven Ticketing System Providers
5.3.3.2.1 Automated Ticket Routing
5.3.3.2.2 Self-Service Portals
5.3.3.2.3 Case Resolution Assistant
5.3.3.3 Sentiment and Feedback Analysis Tools
5.3.3.3.1 Sentiment & Emotion Detection
5.3.3.3.2 Customer Feedback
5.3.3.3.3 Social Media Monitoring
5.3.3.4 Recommendation Systems
5.3.3.4.1 Dynamic Faqs
5.3.3.4.2 Knowledge Base Platforms
5.3.3.5 Visual and Diagnostic Tools
5.3.3.5.1 Image Recognition Tools
5.3.3.5.2 Voice-based Assistance
5.3.3.6 Workflow Automation
5.3.3.6.1 Robotic Process Automation
5.3.3.6.2 Integrated Crm Automation
5.3.3.7 Content Management
5.3.3.7.1 Content Distribution
5.3.3.7.2 Content Generation
5.3.3.7.3 Content Moderation
5.3.3.8 AI Agents
5.3.3.8.1 Performance Analytics
5.3.3.8.2 Conversation Intelligence
5.3.3.9 Customer Interaction Channels
5.3.3.9.1 Text and Email
5.3.3.9.2 Voice
5.3.3.9.3 Video/Visual
5.3.3.9.4 Omnichannel
5.3.3.10 End-users
5.3.4 Technology Analysis
5.3.4.1 Key Technologies
5.3.4.1.1 Nlp and Deep Learning
5.3.4.1.2 Big Data Analytics
5.3.4.1.3 Generative AI
5.3.4.1.3.1 Rule-based Models
5.3.4.1.3.2 Statistical Models
5.3.4.1.3.3 Deep Learning Models
5.3.4.1.3.4 Generative Adversarial Networks (Gans)
5.3.4.1.3.5 Autoencoders
5.3.4.1.3.6 Convolutional Neural Networks (Cnns)
5.3.4.1.3.7 Transformer-based Large Language Models (Llms)
5.3.4.1.4 AI Agent Memory
5.3.4.1.4.1 Short-Term Memory (Stm)
5.3.4.1.4.2 Long-Term Memory (Ltm) Type
5.3.4.1.4.3 Long-Term Memory (Ltm) Type
5.3.4.1.4.4 Long-Term Memory (Ltm) Type
5.3.4.1.5 Robotic Process Automation (RPA)
5.3.4.2 Adjacent Technologies
5.3.4.2.1 Cloud Computing
5.3.4.2.2 Edge Computing
5.3.4.2.3 Internet of Things
5.3.4.2.4 5G and Advanced Connectivity
5.3.4.3 Complementary Technologies
5.3.4.3.1 Cybersecurity
5.3.4.3.2 Augmented Reality (Ar) and Virtual Reality (Vr)
5.3.4.3.3 Blockchain
5.3.5 Regulatory Landscape
5.3.5.1 Regulatory Bodies, Government Agencies, and Other Organizations
5.3.5.2 Regulatory Framework
5.3.5.2.1 North America
5.3.5.2.1.1 US
5.3.5.2.1.2 Canada
5.3.5.2.2 Europe
5.3.5.2.2.1 Germany
5.3.5.2.2.2 UK
5.3.5.2.2.3 France
5.3.5.2.3 Asia-Pacific
5.3.5.2.3.1 Australia
5.3.5.2.3.2 India
5.3.5.2.3.3 China
5.3.5.2.4 Middle East & Africa
5.3.5.2.4.1 UAE
5.3.5.2.4.2 Kenya
5.3.5.2.4.3 Africa
5.3.5.2.5 Latin America
5.3.5.2.5.1 Brazil
5.3.5.2.5.2 Mexico
5.3.5.2.5.3 Argentina
5.3.6 Supply Chain Analysis
5.3.7 Porter's Five Forces Analysis
5.3.7.1 Threat of New Entrants
5.3.7.2 Threat of Substitutes
5.3.7.3 Bargaining Power of Suppliers
5.3.7.4 Bargaining Power of Buyers
5.3.7.5 Intensity of Competitive Rivalry
5.3.8 Key Conferences and Events (2025-2026)
5.3.9 Key Stakeholders and Buying Criteria
5.3.9.1 Key Stakeholders in Buying Process
5.3.9.2 Buying Criteria
5.3.10 Pricing Analysis
5.3.10.1 Indicative Pricing Analysis, by Software Type
5.3.10.2 Indicative Pricing Analysis, by Product Type
5.3.11 Patent Analysis
5.3.11.1 Methodology
5.3.11.2 Patents Filed, by Document Type
5.3.11.3 Innovations and Patent Applications
5.3.12 Trends/Disruptions Impacting Customer Business
5.3.13 Investment Landscape and Funding Scenario
5.3.14 Impact of Generative AI on AI for Customer Service Market
5.3.14.1 Top Use Cases & Market Potential
5.3.14.2 Key Use Cases
5.3.14.2.1 Enhanced Efficiency and Productivity
5.3.14.2.2 24/7 Availability
5.3.14.2.3 Personalized Customer Interactions
5.3.14.2.4 Cost Reduction
5.3.14.2.5 Proactive Customer Engagement
5.3.14.2.6 Scalability

6.1 Introduction
6.1.1 End-user: AI for Customer Service Market Drivers
6.2 BFSI
6.2.1 Enhancing BFSI Customer Service with AI-Driven Efficiency and Security
6.3 Media & Entertainment
6.3.1 Personalizing Audience Engagement with AI
6.4 Telecommunications
6.4.1 Automating Customer Support for Faster Resolutions
6.5 Government & Public Sector
6.5.1 Enhancing Citizen Services with AI-Driven Assistance
6.6 Healthcare & Life Sciences
6.6.1 Transforming Patient Interactions with AI-Powered Support
6.7 Manufacturing
6.7.1 Streamlining Technical Assistance and Supply Chain Inquiries
6.8 Retail & E-Commerce
6.8.1 Elevating Shopping Experiences with AI-Driven Customer Service
6.9 Technology & Software
6.9.1 Optimizing User Support with Intelligent AI Solutions
6.10 Travel & Hospitality
6.10.1 Revolutionizing Guest Services with AI-Powered Interactions
6.11 Transportation & Logistics
6.11.1 Enhancing Shipment Tracking and Logistics Support with AI
6.12 Other End-users

7.1 Introduction
7.1.1 Product: AI for Customer Service Market Drivers
7.2 Type
7.2.1 Chatbots and Virtual Assistants
7.2.1.1 Rule-based Chatbots
7.2.1.2 AI-Powered Conversational Bots
7.2.1.3 Voice Assistants & Speech Analytics
7.2.1.4 Other Chatbots & Virtual Assistants
7.2.2 AI-Driven Ticketing Systems
7.2.2.1 Automated Ticket Routing
7.2.2.2 Self-Service Portals
7.2.2.3 Case Resolution Assistance
7.2.2.4 Other AI-Driven Ticketing Systems
7.2.3 Sentiment and Feedback Analysis Tools
7.2.3.1 Sentiment & Emotion Detection
7.2.3.2 Customer Feedback
7.2.3.3 Social Media Monitoring
7.2.3.4 Other Sentiment and Feedback Analysis Tools
7.2.4 Recommendation Systems
7.2.4.1 Product Recommendation Systems
7.2.4.2 Dynamic Faqs
7.2.4.3 Knowledge Base Platforms
7.2.4.4 Other Recommendation Systems
7.2.5 Visual and Diagnostic Tools
7.2.5.1 Image Recognition Tools
7.2.5.2 Video-based Assistance
7.2.5.3 Other Visual and Diagnostic Tools
7.2.6 Workflow Automation
7.2.6.1 Robotic Process Automation (RPA)
7.2.6.2 Integrated Crm Automation
7.2.6.3 Other Workflow Automation Tools
7.2.7 Content Management
7.2.7.1 Content Distribution
7.2.7.2 Content Generation
7.2.7.3 Content Moderation and Filtration
7.2.7.4 Other Content Management
7.2.8 AI Agents
7.2.8.1 Performance Analytics
7.2.8.2 Conversation Intelligence
7.2.8.3 Behavior Analytics & Engagement
7.2.8.4 Other AI Agents
7.2.9 Other Product Types
7.3 By Deployment Mode
7.3.1 Cloud
7.3.1.1 Flexibility, Cost-Effectiveness, and Rapid Deployment to Drive Market
7.3.2 On-Premises
7.3.2.1 Secure and Customized On-Premises AI to Drive Market
7.4 By Customer Service Delivery Mode
7.4.1 Self-Service
7.4.1.1 Reduced Wait Times and Operational Costs to Drive Market
7.4.2 Agent Augmented
7.4.2.1 Elevating Customer Service with AI-Powered Augmented Agents
7.4.3 Backend Operations Automation
7.4.3.1 Streamlined and Optimized Service Operations to Drive Market
7.5 By Functional Area
7.5.1 Pre-Sales
7.5.1.1 Tailored Solutions for Improved Customer Experiences to Drive Market
7.5.2 Post-Sales
7.5.2.1 Increased Customer Satisfaction and Support with AI Solutions to Drive Market

8.1 Introduction
8.1.1 Generative AI
8.1.1.1 Empower Dynamic and Context-Aware Interactions with Generative AI
8.1.2 Other AI
8.1.2.1 Enhancing Customer Service: Power of AI Technologies

9.1 Introduction
9.2 Text and Email
9.2.1 Maximized Engagement with Asynchronous Communication to Drive Market
9.3 Voice
9.3.1 Increased Integration of Voice with Digital Tools to Drive Market
9.4 Video/Visual
9.4.1 Enhanced Customer Engagement Through Video Interactions to Drive Market
9.5 Omnichannel
9.5.1 Integration of Data Across Channels for Enhanced Personalization to Drive Market

10.1 Introduction
10.2 North America
10.2.1 North America: AI for Customer Service Market Drivers
10.2.2 North America: Macroeconomic Impact
10.2.3 US
10.2.3.1 Rise in Need to Enhance Customer Experience Using AI-Powered Chatbots and Virtual Assistants to Drive Market
10.2.4 Canada
10.2.4.1 Innovations in Ethical AI to Enhance AI-Enabled Customer Support and Drive Market
10.3 Europe
10.3.1 Europe: AI for Customer Service Market Drivers
10.3.2 Europe: Macroeconomic Impact
10.3.3 UK
10.3.3.1 Enhancing Customer Engagement with Ethical AI to Drive Market
10.3.4 Germany
10.3.4.1 Advancing AI-Powered Customer Service to Drive Market
10.3.5 France
10.3.5.1 Advancing Ethical AI Solutions for Customer Service to Drive Market
10.3.6 Italy
10.3.6.1 Empowering SMEs and Strengthening Data Privacy to Drive Market
10.3.7 Spain
10.3.7.1 Oracle's USD 1 Billion Cloud Investment to Drive AI Growth
10.3.8 Rest of Europe
10.4 Asia-Pacific
10.4.1 Asia-Pacific: AI for Customer Service Market Drivers
10.4.2 Asia-Pacific: Macroeconomic Impact
10.4.3 China
10.4.3.1 Implementation of Regulatory Approval for Generative AI Applications to Drive Market
10.4.4 Japan
10.4.4.1 Regulatory Efforts and Partnerships to Drive AI for Customer Service
10.4.5 India
10.4.5.1 Adoption of AI-Driven Solutions for Personalized Customer Service to Drive Market
10.4.6 South Korea
10.4.6.1 Increased AI Integration for Personalized Customer Support to Drive Market
10.4.7 Australia & New Zealand
10.4.7.1 AI Revolution in Australia & New Zealand to Drive Market
10.4.8 Asean Countries
10.4.8.1 Governments Strengthening Digital Infrastructure for AI Innovation to Drive Market
10.4.9 Rest of Asia-Pacific
10.5 Middle East & Africa
10.5.1 Middle East & Africa: AI for Customer Service Market Drivers
10.5.2 Middle East & Africa: Macroeconomic Impact
10.5.3 Middle East
10.5.3.1 KSA
10.5.3.1.1 Saudi Arabia's Vision 2030 for Enhancing AI-Driven Customer Engagement to Drive Market
10.5.3.2 UAE
10.5.3.2.1 UAE's Digital Transformation Fuels AI-Driven Customer Service Innovation
10.5.3.3 Bahrain
10.5.3.3.1 Bahrain's Regulatory Sandbox Drives AI Innovation in Customer Service
10.5.3.4 Kuwait
10.5.3.4.1 SAP Empowering Kuwaiti Organizations by Embedding AI into Business Applications for Better Operational Efficiency
10.5.3.5 Rest of Middle East
10.5.4 Africa
10.6 Latin America
10.6.1 Latin America: AI for Customer Service Market Drivers
10.6.2 Latin America: Macroeconomic Impact
10.6.3 Brazil
10.6.3.1 Increased Customer Service Innovation with AI-Powered Chatbots to Drive Market
10.6.4 Mexico
10.6.4.1 Mexico Leverages AI for Customer Service Through Key Partnerships and Innovations
10.6.5 Argentina
10.6.5.1 Strategic Partnerships and Investment Incentives to Drive AI Growth
10.6.6 Rest of Latin America

11.1 Overview
11.2 Key Player Strategies/Right to Win, 2020-2024
11.3 Revenue Analysis, 2019-2023
11.4 Market Share Analysis, 2023
11.4.1 Market Share Analysis of Key Players
11.4.2 Market Ranking Analysis
11.5 Product Comparative Analysis, by Product Type
11.5.1 Product Comparative Analysis, by Chatbots and Virtual Assistants
11.5.1.1 Google Dialogflow
11.5.1.2 IBM Watson Assistant
11.5.1.3 Xo Automation (Kore.AI)
11.5.2 Product Comparative Analysis, by AI-Driven Ticketing Systems
11.5.2.1 Freedy AI (Freshdesk)
11.5.2.2 AI Bot (Zendesk)
11.5.2.3 Zia AI (Zoho)
11.5.3 Product Comparative Analysis, by Recommendation Systems
11.5.3.1 Amazon Personalize (Aws)
11.5.3.2 Product Recommendation Engines (Salesforce)
11.5.3.3 Dynamic Yield
11.6 Company Valuation and Financial Metrics of Key Vendors
11.7 Company Evaluation Matrix: Key Players, 2023
11.7.1 Stars
11.7.2 Emerging Leaders
11.7.3 Pervasive Players
11.7.4 Participants
11.7.5 Company Footprint: Key Players
11.7.5.1 Company Footprint
11.7.5.2 Region Footprint
11.7.5.3 Product Type Footprint
11.7.5.4 Customer Interaction Channel Footprint
11.7.5.5 End-user Footprint
11.8 Company Evaluation Matrix: Startups/SMEs, 2023
11.8.1 Progressive Companies
11.8.2 Responsive Companies
11.8.3 Dynamic Companies
11.8.4 Starting Blocks
11.8.5 Competitive Benchmarking: Startups/SMEs, 2023
11.8.5.1 Detailed List of Key Startups/SMEs
11.8.5.2 Competitive Benchmarking of Key Startups/SMEs
11.9 Competitive Scenario
11.9.1 Product Launches & Enhancements
11.9.2 Deals

12.1 Introduction
12.2 Key Players
12.2.1 Microsoft
12.2.1.1 Business Overview
12.2.1.2 Products/Solutions/Services Offered
12.2.1.3 Recent Developments
12.2.1.3.1 Product Launches and Enhancements
12.2.1.3.2 Deals
12.2.1.4 Analyst's View
12.2.1.4.1 Key Strengths
12.2.1.4.2 Strategic Choices
12.2.1.4.3 Weaknesses and Competitive Threats
12.2.2 IBM
12.2.2.1 Business Overview
12.2.2.2 Products/Solutions/Services Offered
12.2.2.3 Recent Developments
12.2.2.3.1 Product Launches and Enhancements
12.2.2.3.2 Deals
12.2.2.4 Analyst's View
12.2.2.4.1 Key Strengths
12.2.2.4.2 Strategic Choices
12.2.2.4.3 Weaknesses and Competitive Threats
12.2.3 Google
12.2.3.1 Business Overview
12.2.3.2 Products/Solutions/Services Offered
12.2.3.3 Recent Developments
12.2.3.3.1 Product Launches and Enhancements
12.2.3.3.2 Deals
12.2.3.4 Analyst's View
12.2.3.4.1 Key Strengths
12.2.3.4.2 Strategic Choices
12.2.3.4.3 Weaknesses and Competitive Threats
12.2.4 Aws
12.2.4.1 Business Overview
12.2.4.2 Products/Solutions/Services Offered
12.2.4.3 Recent Developments
12.2.4.3.1 Product Launches and Enhancements
12.2.4.3.2 Deals
12.2.4.4 Analyst's View
12.2.4.4.1 Key Strengths
12.2.4.4.2 Strategic Choices
12.2.4.4.3 Weaknesses and Competitive Threats
12.2.5 Salesforce
12.2.5.1 Business Overview
12.2.5.2 Products/Solutions/Services Offered
12.2.5.3 Recent Developments
12.2.5.3.1 Product Launches and Enhancements
12.2.5.4 Analyst's View
12.2.5.4.1 Key Strengths
12.2.5.4.2 Strategic Choices
12.2.5.4.3 Weaknesses and Competitive Threats
12.2.6 Atlassian
12.2.6.1 Business Overview
12.2.6.2 Products/Solutions/Services Offered
12.2.6.3 Recent Developments
12.2.6.3.1 Product Launches and Enhancements
12.2.7 Servicenow
12.2.7.1 Business Overview
12.2.7.2 Products/Solutions/Services Offered
12.2.7.3 Recent Developments
12.2.7.3.1 Product Launches and Enhancements
12.2.8 Zendesk
12.2.8.1 Business Overview
12.2.8.2 Products/Solutions/Services Offered
12.2.8.3 Recent Developments
12.2.8.3.1 Product Launches and Enhancements
12.2.8.3.2 Deals
12.2.9 SAP
12.2.9.1 Business Overview
12.2.9.2 Products/Solutions/Services Offered
12.2.9.3 Recent Developments
12.2.9.3.1 Deals
12.2.10 Sprinklr
12.2.10.1 Business Overview
12.2.10.2 Products/Solutions/Services Offered
12.2.10.3 Recent Developments
12.2.10.3.1 Deals
12.2.11 Openai
12.2.11.1 Business Overview
12.2.11.2 Products/Solutions/Services Offered
12.2.11.3 Recent Developments
12.2.11.3.1 Product Launches and Enhancements
12.2.11.3.2 Deals
12.2.12 Aisera
12.2.13 Uipath
12.2.14 Hubspot
12.2.15 Nice
12.2.16 Intercom
12.2.17 Qualtrics
12.2.18 Freshworks
12.2.19 Liveperson
12.2.20 Helpshift
12.2.21 Yellow.AI
12.2.22 Cogito
12.2.23 Smartaction
12.2.24 Talkdesk
12.2.25 Five9
12.2.26 Ringcentral
12.2.27 Nextiva
12.2.28 Kore.AI
12.2.29 Dynamic Yield
12.2.30 Jiohaptik
12.2.31 Oracle
12.2.32 Afiniti
12.3 Startups/SMEs
12.3.1 Kommunicate
12.3.2 Help Scout
12.3.3 Gorgias
12.3.4 Atera
12.3.5 Ada
12.3.6 Kustomer
12.3.7 Levity
12.3.8 Cognigy
12.3.9 Engageware
12.3.10 Netomi
12.3.11 Levelai
12.3.12 Sybill AI
12.3.13 One AI
12.3.14 Brainfish
12.3.15 Sentisum
12.3.16 Balto
12.3.17 Tovie AI
12.3.18 Guru
12.3.19 Tidio
12.3.20 Quiq
12.3.21 Aircall
12.3.22 Onereach.AI
12.3.23 Cresta
12.3.24 Deepdesk
12.3.25 Front
12.3.26 Fullview
12.3.27 Crescendo AI
12.3.28 Gridspace

13.1 Introduction
13.2 Conversational AI Market - Global Forecast to 2030
13.2.1 Market Definition
13.2.2 Market Overview
13.2.2.1 Conversational AI Market, by Offering
13.2.2.2 Conversational AI Market, by Service
13.2.2.3 Conversational AI Market, by Business Function
13.2.2.4 Conversational AI Market, by Conversational Agent Type
13.2.2.5 Conversational AI Market, by Integration Mode
13.2.2.6 Conversational AI Market, by Vertical
13.2.2.7 Conversational AI Market, by Region
13.3 AI Agents Market
13.3.1 Market Definition
13.3.2 Market Overview
13.3.2.1 AI Agents Market, by Agent System
13.3.2.2 AI Agents Market, by Product Type
13.3.2.3 AI Agents Market, by Agent Role
13.3.2.4 AI Agents Market, by End-user
13.3.2.5 AI Agents Market, by Region

14.1 Discussion Guide
14.2 Knowledgestore: The Subscription Portal
14.3 Customization Options

Table 1 USD Exchange Rates, 2019-2023
Table 2 Primary Interviews
Table 3 Factor Analysis
Table 4 Global AI for Customer Service Market Size and Growth Rate, 2019-2023 (USD Million, Y-O-Y %)
Table 5 Global AI for Customer Service Market Size and Growth Rate, 2024-2030 (USD Million, Y-O-Y %)
Table 6 AI for Customer Service Market: Ecosystem
Table 7 North America: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 8 Europe: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 9 Asia-Pacific: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 10 Middle East & Africa: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 11 Latin America: List of Regulatory Bodies, Government Agencies, and Other Organizations
Table 12 AI for Customer Service Market: Impact of Porter's Five Forces
Table 13 AI for Customer Service Market: Detailed List of Conferences and Events, 2025-2026
Table 14 Influence of Stakeholders on Buying Process for Top 3 Product Types
Table 15 Key Buying Criteria for Top 3 Product Types
Table 16 Indicative Pricing Analysis by Product Type
Table 17 Indicative Pricing of AI for Customer Service, by Product Type
Table 18 Patents Filed, 2014-2024
Table 19 AI for Customer Service Market: List of Patents Granted, 2023-2024
Table 20 AI for Customer Service Market, by End-user, 2019-2023 (USD Million)
Table 21 AI for Customer Service Market, by End-user, 2024-2030 (USD Million)
Table 22 BFSI: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 23 BFSI: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 24 Media & Entertainment: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 25 Media & Entertainment: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 26 Telecommunications: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 27 Telecommunications: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 28 Government & Public Sector: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 29 Government & Public Sector: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 30 Healthcare & Life Sciences: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 31 Healthcare & Life Sciences: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 32 Manufacturing: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 33 Manufacturing: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 34 Retail & E-Commerce: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 35 Retail & E-Commerce: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 36 Technology & Software: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 37 Technology & Software: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 38 Travel & Hospitality: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 39 Travel & Hospitality: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 40 Transportation & Logistics: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 41 Transportation & Logistics: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 42 Other End-users: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 43 Other End-users: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 44 AI for Customer Service Market, by Product by Type, 2019-2023 (USD Million)
Table 45 AI for Customer Service Market, by Product by Type, 2024-2030 (USD Million)
Table 46 Chatbot and Virtual Assistants: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 47 Chatbot and Virtual Assistants: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 48 AI-Driven Ticketing Systems: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 49 AI-Driven Ticketing Systems: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 50 Sentiment and Feedback Analysis Tools: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 51 Sentiment and Feedback Analysis Tools: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 52 Recommendation Systems: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 53 Recommendation Systems: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 54 Visual and Diagnostic Tools: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 55 Visual and Diagnostic Tools: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 56 Workflow Automation: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 57 Workflow Automation: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 58 Content Management: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 59 Content Management: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 60 AI Agents: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 61 AI Agents: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 62 Other Product Types: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 63 Other Product Types: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 64 AI for Customer Service Market, by Deployment Mode, 2019-2023 (USD Million)
Table 65 AI for Customer Service Market, by Deployment Mode, 2024-2030 (USD Million)
Table 66 Cloud: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 67 Cloud: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 68 On-Premises: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 69 On-Premises: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 70 AI for Customer Service Market, by Customer Service Delivery Mode, 2019-2023 (USD Million)
Table 71 AI for Customer Service Market, by Customer Service Delivery Mode, 2024-2030 (USD Million)
Table 72 Self-Service: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 73 Self-Service: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 74 Agent Augmented: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 75 Agent Augmented: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 76 Backend Operations Automation: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 77 Backend Operations Automation: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 78 AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 79 AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 80 Pre-Sales: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 81 Pre-Sales: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 82 Post-Sales: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 83 Post-Sales: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 84 AI for Customer Service Market, by Technology, 2019-2023 (USD Million)
Table 85 AI for Customer Service Market, by Technology, 2024-2030 (USD Million)
Table 86 Generative AI: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 87 Generative AI: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 88 Other AI: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 89 Other AI: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 90 AI for Customer Service Market, by Customer Interaction Channel, 2019-2023 (USD Million)
Table 91 AI for Customer Service Market, by Customer Interaction Channel 2024-2030 (USD Million)
Table 92 Text and Email: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 93 Text and Email: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 94 Voice: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 95 Voice: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 96 Video/Visual: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 97 Video/Visual: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 98 Omnichannel: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 99 Omnichannel: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 100 AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 101 AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 102 North America: AI for Customer Service Market, by Product Type, 2019-2023 (USD Million)
Table 103 North America: AI for Customer Service Market, by Product Type, 2024-2030 (USD Million)
Table 104 North America: AI for Customer Service Market, by Deployment Mode, 2019-2023 (USD Million)
Table 105 North America: AI for Customer Service Market, by Deployment Mode, 2024-2030 (USD Million)
Table 106 North America: AI for Customer Service Market, by Customer Service Delivery Mode, 2019-2023 (USD Million)
Table 107 North America: AI for Customer Service Market, by Customer Service Delivery Mode, 2024-2030 (USD Million)
Table 108 North America: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 109 North America: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 110 North America: AI for Customer Service Market, by Technology, 2019-2023 (USD Million)
Table 111 North America: AI for Customer Service Market, by Technology, 2024-2030 (USD Million)
Table 112 North America: AI for Customer Service Market, by Customer Interaction Channel, 2019-2023 (USD Million)
Table 113 North America: AI for Customer Service Market, by Customer Interaction Channel, 2024-2030 (USD Million)
Table 114 North America: AI for Customer Service Market, by End-user, 2019-2023 (USD Million)
Table 115 North America: AI for Customer Service Market, by End-user, 2024-2030 (USD Million)
Table 116 North America: AI for Customer Service Market, by Country, 2019-2023 (USD Million)
Table 117 North America: AI for Customer Service Market, by Country, 2024-2030 (USD Million)
Table 118 US: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 119 US: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 120 Canada: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 121 Canada: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 122 Europe: AI for Customer Service Market, by Product Type, 2019-2023 (USD Million)
Table 123 Europe: AI for Customer Service Market, by Product Type, 2024-2030 (USD Million)
Table 124 Europe: AI for Customer Service Market, by Deployment Mode, 2019-2023 (USD Million)
Table 125 Europe: AI for Customer Service Market, by Deployment Mode, 2024-2030 (USD Million)
Table 126 Europe: AI for Customer Service Market, by Customer Service Delivery Mode, 2019-2023 (USD Million)
Table 127 Europe: AI for Customer Service Market, by Customer Service Delivery Mode, 2024-2030 (USD Million)
Table 128 Europe: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 129 Europe: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 130 Europe: AI for Customer Service Market, by Technology, 2019-2023 (USD Million)
Table 131 Europe: AI for Customer Service Market, by Technology, 2024-2030 (USD Million)
Table 132 Europe: AI for Customer Service Market, by Customer Interaction Channel, 2019-2023 (USD Million)
Table 133 Europe: AI for Customer Service Market, by Customer Interaction Channel, 2024-2030 (USD Million)
Table 134 Europe: AI for Customer Service Market, by End-user, 2019-2023 (USD Million)
Table 135 Europe: AI for Customer Service Market, by End-user, 2024-2030 (USD Million)
Table 136 Europe: AI for Customer Service Market, by Country, 2019-2023 (USD Million)
Table 137 Europe: AI for Customer Service Market, by Country, 2024-2030 (USD Million)
Table 138 UK: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 139 UK: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 140 Germany: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 141 Germany: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 142 France: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 143 France: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 144 Italy: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 145 Italy: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 146 Spain: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 147 Spain: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 148 Rest of Europe: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 149 Rest of Europe: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 150 Asia-Pacific: AI for Customer Service Market, by Product Type, 2019-2023 (USD Million)
Table 151 Asia-Pacific: AI for Customer Service Market, by Product Type, 2024-2030 (USD Million)
Table 152 Asia-Pacific: AI for Customer Service Market, by Deployment Mode, 2019-2023 (USD Million)
Table 153 Asia-Pacific: AI for Customer Service Market, by Deployment Mode, 2024-2030 (USD Million)
Table 154 Asia-Pacific: AI for Customer Service Market, by Customer Service Delivery Mode, 2019-2023 (USD Million)
Table 155 Asia-Pacific: AI for Customer Service Market, by Customer Service Delivery Mode, 2024-2030 (USD Million)
Table 156 Asia-Pacific: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 157 Asia-Pacific: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 158 Asia-Pacific: AI for Customer Service Market, by Technology, 2019-2023 (USD Million)
Table 159 Asia-Pacific: AI for Customer Service Market, by Technology, 2024-2030 (USD Million)
Table 160 Asia-Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2019-2023 (USD Million)
Table 161 Asia-Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2024-2030 (USD Million)
Table 162 Asia-Pacific: AI for Customer Service Market, by End-user, 2019-2023 (USD Million)
Table 163 Asia-Pacific: AI for Customer Service Market, by End-user, 2024-2030 (USD Million)
Table 164 Asia-Pacific: AI for Customer Service Market, by Country/Region, 2019-2023 (USD Million)
Table 165 Asia-Pacific: AI for Customer Service Market, by Country/Region, 2024-2030 (USD Million)
Table 166 China: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 167 China: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 168 Japan: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 169 Japan: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 170 India: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 171 India: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 172 South Korea: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 173 South Korea: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 174 Australia & New Zealand: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 175 Australia & New Zealand: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 176 Asean: AI for Customer Service Market, by Country, 2019-2023 (USD Million)
Table 177 Asean: AI for Customer Service Market, by Country, 2024-2030 (USD Million)
Table 178 Asean: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 179 Asean: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 180 Rest of Asia-Pacific: AI for Customer Service Market, by End-user, 2019-2023 (USD Million)
Table 181 Rest of Asia-Pacific: AI for Customer Service Market, by End-user, 2024-2030 (USD Million)
Table 182 Middle East & Africa: AI for Customer Service Market, by Product Type, 2019-2023 (USD Million)
Table 183 Middle East & Africa: AI for Customer Service Market, by Product Type, 2024-2030 (USD Million)
Table 184 Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2019-2023 (USD Million)
Table 185 Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2024-2030 (USD Million)
Table 186 Middle East & Africa: AI for Customer Service Market, by Customer Service Delivery Mode, 2019-2023 (USD Million)
Table 187 Middle East & Africa: AI for Customer Service Market, by Customer Service Delivery Mode, 2024-2030 (USD Million)
Table 188 Middle East & Africa: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 189 Middle East & Africa: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 190 Middle East & Africa: AI for Customer Service Market, by Technology, 2019-2023 (USD Million)
Table 191 Middle East & Africa: AI for Customer Service Market, by Technology, 2024-2030 (USD Million)
Table 192 Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2019-2023 (USD Million)
Table 193 Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2024-2030 (USD Million)
Table 194 Middle East & Africa: AI for Customer Service Market, by End-user, 2019-2023 (USD Million)
Table 195 Middle East & Africa: AI for Customer Service Market, by End-user, 2024-2030 (USD Million)
Table 196 Middle East & Africa: AI for Customer Service Market, by Region, 2019-2023 (USD Million)
Table 197 Middle East & Africa: AI for Customer Service Market, by Region, 2024-2030 (USD Million)
Table 198 Middle East: AI for Customer Service Market, by Country, 2019-2023 (USD Million)
Table 199 Middle East: AI for Customer Service Market, by Country, 2024-2030 (USD Million)
Table 200 KSA: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 201 KSA: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 202 UAE: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 203 UAE: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 204 Bahrain: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 205 Bahrain: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 206 Kuwait: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 207 Kuwait: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 208 Rest of Middle East: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 209 Rest of Middle East: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 210 Africa: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 211 Africa: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 212 Latin America: AI for Customer Service Market, by Product Type, 2019-2023 (USD Million)
Table 213 Latin America: AI for Customer Service Market, by Product Type, 2024-2030 (USD Million)
Table 214 Latin America: AI for Customer Service Market, by Deployment Mode, 2019-2023 (USD Million)
Table 215 Latin America: AI for Customer Service Market, by Deployment Mode, 2024-2030 (USD Million)
Table 216 Latin America: AI for Customer Service Market, by Customer Service Delivery Mode, 2019-2023 (USD Million)
Table 217 Latin America: AI for Customer Service Market, by Customer Service Delivery Mode, 2024-2030 (USD Million)
Table 218 Latin America: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 219 Latin America: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 220 Latin America: AI for Customer Service Market, by Technology, 2019-2023 (USD Million)
Table 221 Latin America: AI for Customer Service Market, by Technology, 2024-2030 (USD Million)
Table 222 Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2019-2023 (USD Million)
Table 223 Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2024-2030 (USD Million)
Table 224 Latin America: AI for Customer Service Market, by End-user, 2019-2023 (USD Million)
Table 225 Latin America: AI for Customer Service Market, by End-user, 2024-2030 (USD Million)
Table 226 Latin America: AI for Customer Service Market, by Country, 2019-2023 (USD Million)
Table 227 Latin America: AI for Customer Service Market, by Country, 2024-2030 (USD Million)
Table 228 Brazil: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 229 Brazil: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 230 Mexico: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 231 Mexico: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 232 Argentina: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 233 Argentina: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 234 Rest of Latin America: AI for Customer Service Market, by Functional Area, 2019-2023 (USD Million)
Table 235 Rest of Latin America: AI for Customer Service Market, by Functional Area, 2024-2030 (USD Million)
Table 236 AI for Customer Service Market: Overview of Strategies Adopted by Key Vendors, 2020-2024
Table 237 AI for Customer Service Market: Degree of Competition, 2023
Table 238 AI for Customer Service Market: Region Footprint
Table 239 AI for Customer Service Market: Product Type Footprint
Table 240 AI for Customer Service Market: Customer Interaction Channel Footprint
Table 241 AI for Customer Service Market: End-user Footprint
Table 242 AI for Customer Service Market: Detailed List of Key Startups/SMEs
Table 243 AI for Customer Service Market: Competitive Benchmarking of Startups/SMEs
Table 244 AI for Customer Service Market: Product Launches & Enhancements, January 2021-January 2025
Table 245 AI for Customer Service Market: Deals, January 2021-January 2025
Table 246 Microsoft: Company Overview
Table 247 Microsoft: Products/Solutions/Services Offered
Table 248 Microsoft: Product Launches and Enhancements
Table 249 Microsoft: Deals
Table 250 IBM: Company Overview
Table 251 IBM: Products/Solutions/Services Offered
Table 252 IBM: Product Launches and Enhancements
Table 253 IBM: Deals
Table 254 Google: Company Overview
Table 255 Google: Products/Solutions/Services Offered
Table 256 Google: Product Launches and Enhancements
Table 257 Google: Deals
Table 258 Aws: Company Overview
Table 259 Aws: Products/Solutions/Services Offered
Table 260 Aws: Product Launches and Enhancements
Table 261 Aws: Deals
Table 262 Salesforce: Company Overview
Table 263 Salesforce: Products/Solutions/Services Offered
Table 264 Salesforce: Product Launches and Enhancements
Table 265 Atlassian: Company Overview
Table 266 Atlassian: Products/Solutions/Services Offered
Table 267 Atlassian: Product Launches and Enhancements
Table 268 Servicenow: Company Overview
Table 269 Servicenow: Products/Solutions/Services Offered
Table 270 Servicenow: Product Launches and Enhancements
Table 271 Zendesk: Company Overview
Table 272 Zendesk: Products/Solutions/Services Offered
Table 273 Zendesk: Product Launches and Enhancements
Table 274 Zendesk: Deals
Table 275 SAP: Company Overview
Table 276 SAP: Products/Solutions/Services Offered
Table 277 SAP: Deals
Table 278 Sprinklr: Company Overview
Table 279 Sprinklr: Products/Solutions/Services Offered
Table 280 Sprinklr: Deals
Table 281 Openai: Company Overview
Table 282 Openai: Products/Solutions/Services Offered
Table 283 Openai: Product Launches and Enhancements
Table 284 Openai: Deals
Table 285 Conversational AI Software Market, by Technology, 2019-2023 (USD Million)
Table 286 Conversational AI Software Market, by Technology, 2024-2030 (USD Million)
Table 287 Conversational AI Market, by Service, 2019-2023 (USD Million)
Table 288 Conversational AI Market, by Service, 2024-2030 (USD Million)
Table 289 Conversational AI Market, by Business Function, 2019-2023 (USD Million)
Table 290 Conversational AI Market, by Business Function, 2024-2030 (USD Million)
Table 291 Conversational AI Market, by Conversational Agent Type, 2019-2023 (USD Million)
Table 292 Conversational AI Market, by Conversational Agent Type, 2024-2030 (USD Million)
Table 293 Conversational AI Market, by Integration Mode, 2019-2023 (USD Million)
Table 294 Conversational AI Market, by Integration Mode, 2024-2030 (USD Million)
Table 295 Conversational AI Market, by Vertical, 2019-2023 (USD Million)
Table 296 Conversational AI Market, by Vertical, 2024-2030 (USD Million)
Table 297 Conversational AI Market, by Region, 2019-2023 (USD Million)
Table 298 Conversational AI Market, by Region, 2024-2030 (USD Million)
Table 299 AI Agents Market, by Agent System, 2019-2023 (USD Million)
Table 300 AI Agents Market, by Agent System, 2024-2030 (USD Million)
Table 301 AI Agents Market, by Product Type, 2019-2023 (USD Million)
Table 302 AI Agents Market, by Product Type, 2024-2030 (USD Million)
Table 303 AI Agents Market, by Agent Role, 2019-2023 (USD Million)
Table 304 AI Agents Market, by Agent Role, 2024-2030 (USD Million)
Table 305 AI Agents Market, by End-user, 2019-2023 (USD Million)
Table 306 AI Agents Market, by End-user, 2024-2030 (USD Million)
Table 307 AI Agents Market, by Region, 2019-2023 (USD Million)
Table 308 AI Agents Market, by Region, 2024-2030 (USD Million)

Figure 1 AI for Customer Service Market: Research Design
Figure 2 Data Triangulation
Figure 3 AI for Customer Service Market: Top-Down and Bottom-Up Approaches
Figure 4 Approach 1, Bottom-Up (Supply-Side): Revenue from Software/Services of AI for Customer Service Market
Figure 5 Approach 2, Bottom-Up (Supply-Side): Collective Revenue from All Software/Services of AI for Customer Service Market
Figure 6 Approach 3, Bottom-Up (Supply-Side): Collective Revenue from All Software/Services of AI for Customer Service Market
Figure 7 Approach 4, Bottom-Up (Demand-Side): Share of AI for Customer Service Through Overall AI for Customer Service Solutions Spending
Figure 8 Chatbot and Virtual Assistant Segment to Dominate Market in 2024
Figure 9 Cloud Deployment Mode to Hold Larger Market Share in 2024
Figure 10 Self-Service Customer Delivery Mode Segment to Lead Market in 2024
Figure 11 Post-Sales Functional Area to Dominate AI for Customer Service Market in 2024
Figure 12 Other AI Technologies to Hold Larger Market Share in 2024
Figure 13 Text & Email Customer Interaction Channel to Lead AI for Customer Service Market in 2024
Figure 14 BFSI End-user to be Largest Market in 2024
Figure 15 Asia-Pacific to Grow at Highest CAGR During Forecast Period
Figure 16 Improved Customer Engagement with Omni-Channel Self-Service Options to Drive Market
Figure 17 Agent Augmented Segment to Grow at Highest CAGR During Forecast Period
Figure 18 Cloud and Post-Sales Segment to Hold Largest Market Shares in North America in 2024
Figure 19 North America to Hold Largest Market Share in 2024
Figure 20 AI for Customer Service Market: Drivers, Restraints, Opportunities, and Challenges
Figure 21 Evolution of AI for Customer Service Market
Figure 22 AI for Customer Service Market Ecosystem: Key Players
Figure 23 AI for Customer Service Market: Supply Chain Analysis
Figure 24 Porter's Five Forces Analysis
Figure 25 Influence of Stakeholders on Buying Process for Top 3 Product Types
Figure 26 Key Buying Criteria for Top 3 Product Types
Figure 27 Indicative Pricing Analysis, by Software Type
Figure 28 Number of Patents Granted to Vendors in Last 10 Years
Figure 29 Regional Analysis of Patents Granted, 2014-2024
Figure 30 Trends/Disruptions Impacting Customer Business
Figure 31 AI for Customer Service Market: Investment Landscape and Funding Scenario (USD Million and Number of Funding Rounds)
Figure 32 Market Potential of Generative AI in Enhancing AI for Customer Service Across Key End-users
Figure 33 Healthcare & Life Sciences Segment to Grow at Highest CAGR During Forecast Period
Figure 34 AI Agents Segment to Grow at Highest CAGR During Forecast Period
Figure 35 On-Premises Segment to Grow at Higher CAGR During Forecast Period
Figure 36 Agent Augmented Segment to Grow at Higher CAGR During Forecast Period
Figure 37 Pre-Sales Segment to Grow at Higher CAGR During Forecast Period
Figure 38 Generative AI Segment to Grow at Higher CAGR During Forecast Period
Figure 39 Video/Visual Segment to Grow at Highest CAGR During Forecast Period
Figure 40 India to Register Highest CAGR During Forecast Period
Figure 41 Asia-Pacific to Witness Highest CAGR During Forecast Period
Figure 42 North America: AI for Customer Service Market Snapshot
Figure 43 Asia-Pacific: AI for Customer Service Market Snapshot
Figure 44 AI for Customer Service Market: Revenue Analysis of Five Key Players, 2019-2023
Figure 45 Share Analysis of Leading Companies in AI for Customer Service Market, 2023
Figure 46 Product Comparative Analysis, by Product Type
Figure 47 Company Valuation and Financial Metrics of Key Vendors
Figure 48 Year-To-Date (Ytd) Price Total Return and 5-Year Stock Beta of Key Vendors
Figure 49 AI for Customer Service Market: Company Evaluation Matrix (Key Players), 2023
Figure 50 AI for Customer Service Market: Company Footprint
Figure 51 AI for Customer Service Market: Company Evaluation Matrix (Startups/SMEs), 2023
Figure 52 Microsoft: Company Snapshot
Figure 53 IBM: Company Snapshot
Figure 54 Google: Company Snapshot
Figure 55 Aws: Company Snapshot
Figure 56 Salesforce: Company Snapshot
Figure 57 Atlassian: Company Snapshot
Figure 58 Servicenow: Company Snapshot
Figure 59 Sprinklr: Company Snapshot