Learn to manage your emotional state and effectively support your team’s reactions to create a calm, productive work environment.
Working with others, and especially managing them, means dealing with their emotional states, and the resulting behavior, as well as their work expertise. This course will help you to stay calm and not be triggered or overwhelmed by your workers’ emotional reactions, and also to help them understand and manage their own reactions, to themselves and to each other. Here you can learn to manage your own mental state, even in the face of emotional triggers, and you can also learn techniques and information that will help you calm upset employees and deal with them effectively, and also create a work environment that keeps the emotional levels calm and rational.
Learning Objectives
- You will be able to define what toxic emotionality is, and what causes it.
- You will be able to describe the problems of toxic emotionality in the workplace.
- You will be able to discuss mitigating emotionality with management and workers.
- You will be able to explain to employees the dangers of toxic emotionality and how to counteract it.
Agenda
Introduction
Handling Emotional Employees: An Overview
- Understanding Emotional Employees and Triggers
- Manager’s Own Emotional Reactions
- Skills Needed to Handle Emotional Employees
Manager’s Guide to Handling Emotional Employees
- How Emotional Employees Are Triggered
- Managing Emotions Without Becoming Triggered
- Understanding You Own Triggers
- Five Emotional Awareness Skills: Self-Awareness, Self-Regulation, Motivation, Empathy and Social Skills
- Using Your Skills in Response to Employees
- Understanding and Managing Workplace Dynamics
Mitigating Emotional Triggers in the Workplace
- Good Boss, Bad Boss: Motivation and How to Create It
- Providing Opportunities for Healthy Release and Reset
- Triggers and Glimmers
- Teaching Non-Confrontational Sharing
- Creating a Supportive Environment
Setting up for Success
- Management and Bureaucracy Issues
- Creating Support
- Saying No
- Recognizing Accomplishments
Problems of Unmanaged Emotional Interactions in the Workplace
- Hostile Environment
- Stress Issue and Loss of Productivity
- Employee Turnover
Developing the Non-Toxic Workplace
- Informal Support Groups
- Personal Support
- Creating Meaning
- Handouts
Conclusion
Speakers
Tina B. Tessina, Ph.D, L.M.F.T,
Tina Tessina- Therapist in private practice since 1978
- Works with individuals and families in a therapeutic setting, as well as with individuals who need to know how to work with families
- Trained prospective foster parents for county licensing
- Author of numerous articles, as well as 15 books published in 17 languages, including It Ends with You: Grow Up and Out of Dysfunction and 52 Weeks to Better Mental Health
- Member of the American Society of Journalists and Authors and the California Association of Marriage, Family Therapists
- Ph.D. Degree in counseling psychology, Pacific Western University; M.A. Degree in counseling psychology; B.A. Degree in sociology, Lindenwood University
Who Should Attend
This live webinar is designed for supervisors, team leaders, managers, and human resource managers.
