Strategic Intelligence: The Future of Work in Banking and Payments

This report provides an overview of the impact that future of work technologies will have on the banking and payments sector. The key technologies within this theme are split into five categories: visualization, automation, interpretation, collaboration, and connectivity. Several case studies are included to analyze the ways companies have responded to the impact of this theme’s growth and what they are doing to grow with this theme.

The future of work is taking on importance as banking and payment companies look to automate processes, improve customer experiences, and tackle staff shortages. Technologies such as automation, connectivity, and interpretation can automate routine tasks such as processing loans for high-value products like mortgages. This can lead to significant cost savings for large retail banks, allowing employees to focus on more strategic initiatives. The interpretation category is the most influential part of the analyst’s future of work framework; all companies involved in the value chain need to invest in these technologies or risk losing their competitive edge.

Scope

• Artificial intelligence (AI) is transforming the financial services sector by enhancing decision-making efficiency and enabling improved data analysis. For example, banks are deploying AI for investment forecasting and portfolio optimization, benefitting from data-driven insights that increase accuracy and operational speed.
• According to the International Labour Organization, despite a decrease in unemployment compared to pre-pandemic levels, labor underutilization remains a major concern. Future of work technologies allow financial firms to hire from a broader talent pool, helping to close the talent shortage gap.
• Investment in visualization technologies within the banking and payments sector is becoming increasingly important as the industry continues to evolve and adapt to changing consumer preferences and technological advancements. Augmented reality, virtual reality, data visualization, and digital twins can revolutionize how financial institutions interact with customers, manage data, and make strategic decisions.

Reasons to Buy

• Benchmark yourself against the rest of the market.
• Gain a competitive advantage in the banking and payments industry by understanding the potential of future of work technologies.
• Quickly identify attractive investment targets in the banking and payments industry by understanding which companies are most likely to be winners in the future based on our thematic scorecard.
• Assess the strategies that companies are adopting to succeed in the future of work theme.