The Europe Call And Contact Center Outsourcing Market is expected to witness market growth of 9.1% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe Call And Contact Center Outsourcing Market by country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $12.55 billion by 2031. The UK market is exhibiting a CAGR of 8.2% during 2024-2031. Additionally, the France market is expected to experience a CAGR of 9.9% during 2024-2031.
The call and contact center outsourcing market has emerged as a cornerstone of modern business operations, reflecting the growing need for efficient, scalable, and customer-centric solutions in an increasingly digital world. As companies across industries strive to enhance customer experiences, reduce operational costs, and focus on core competencies, outsourcing call and contact center services has become a strategic imperative.
Moreover, this market encompasses a wide range of services such as customer support, technical assistance, telemarketing, and multichannel engagement and has witnessed remarkable growth in recent years, driven by technological advancements, globalization, and shifting consumer expectations. By delegating these critical functions to specialized third-party providers, businesses can leverage expertise, access advanced tools, and adapt to fluctuating demands without the burden of maintaining in-house infrastructure.
In addition, the industrial sector in the EU has demonstrated consistent growth, with industrial production increasing by 8% in 2021 and a further 5% in 2022. Additionally, the value of sold production surged by 19% in 2022, indicating a rise in economic activity, business expansion, and manufacturing output. As European industries scale up, there is an increasing need for customer service, supply chain coordination, and technical support. Many manufacturing and industrial firms outsource contact center services to handle customer inquiries, after-sales support, and vendor communications, ensuring operational efficiency while focusing on core production activities.
The Germany market dominated the Europe Call And Contact Center Outsourcing Market by country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $12.55 billion by 2031. The UK market is exhibiting a CAGR of 8.2% during 2024-2031. Additionally, the France market is expected to experience a CAGR of 9.9% during 2024-2031.
The call and contact center outsourcing market has emerged as a cornerstone of modern business operations, reflecting the growing need for efficient, scalable, and customer-centric solutions in an increasingly digital world. As companies across industries strive to enhance customer experiences, reduce operational costs, and focus on core competencies, outsourcing call and contact center services has become a strategic imperative.
Moreover, this market encompasses a wide range of services such as customer support, technical assistance, telemarketing, and multichannel engagement and has witnessed remarkable growth in recent years, driven by technological advancements, globalization, and shifting consumer expectations. By delegating these critical functions to specialized third-party providers, businesses can leverage expertise, access advanced tools, and adapt to fluctuating demands without the burden of maintaining in-house infrastructure.
In addition, the industrial sector in the EU has demonstrated consistent growth, with industrial production increasing by 8% in 2021 and a further 5% in 2022. Additionally, the value of sold production surged by 19% in 2022, indicating a rise in economic activity, business expansion, and manufacturing output. As European industries scale up, there is an increasing need for customer service, supply chain coordination, and technical support. Many manufacturing and industrial firms outsource contact center services to handle customer inquiries, after-sales support, and vendor communications, ensuring operational efficiency while focusing on core production activities.
List of Key Companies Profiled
- Alorica Inc.
- Concentrix Corporation
- Capgemini SE
- Computer Generated Solutions, Inc.
- Datamark Inc.
- Infosys Limited
- Konecta Group
- Serco Group plc
- Teleperformance SE
- Wipro Limited
Market Report Segmentation
By Outsourcing Type
- Onshore
- Offshore
By Services
- Inbound Services
- Outbound Services
By Type
- Voice
- Email Support
- Chat Support
- Other Type
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By End-use
- Healthcare
- IT & Telecom
- BFSI
- Retail
- Manufacturing
- Other End Use
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market at a Glance
Chapter 3. Market Overview
Chapter 4. Europe Call And Contact Center Outsourcing Market by Outsourcing Type
Chapter 5. Europe Call And Contact Center Outsourcing Market by Services
Chapter 6. Europe Call And Contact Center Outsourcing Market by Type
Chapter 7. Europe Call And Contact Center Outsourcing Market by Enterprise Size
Chapter 8. Europe Call And Contact Center Outsourcing Market by End-use
Chapter 9. Europe Call And Contact Center Outsourcing Market by Country
Chapter 10. Company Profiles
Companies Mentioned
- Alorica Inc.
- Concentrix Corporation
- Capgemini SE
- Computer Generated Solutions, Inc.
- Datamark Inc.
- Infosys Limited
- Konecta Group
- Serco Group plc
- Teleperformance SE
- Wipro Limited
Methodology
LOADING...
