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The Call Center Software market is a subset of the larger Software market. It is composed of software solutions that enable businesses to manage customer service operations, such as customer service representatives, customer service queues, and customer service analytics. These solutions are designed to help businesses improve customer service operations, increase customer satisfaction, and reduce operational costs.
Call Center Software solutions typically include features such as automated call routing, call recording, customer service analytics, and customer service reporting. Additionally, many solutions offer integration with other software solutions, such as CRM and ERP systems, to provide a comprehensive customer service experience.
Some of the companies in the Call Center Software market include Five9, Genesys, NICE inContact, 8x8, Talkdesk, Zendesk, Avaya, Cisco, and Mitel. Show Less Read more
