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CRM (Customer Relationship Management) Market Research Reports

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Top Customer Experience Insights from Sportswear Industry in the USA - Product Thumbnail Image

Top Customer Experience Insights from Sportswear Industry in the USA

  • Report
  • July 2023
  • 29 Pages
  • United States
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CX for the 21st Century - Product Thumbnail Image

CX for the 21st Century

  • Report
  • February 2023
  • Global
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The Growth of Subscription Loyalty Programmes in the Americas - Product Thumbnail Image

The Growth of Subscription Loyalty Programmes in the Americas

  • Report
  • February 2023
  • Latin America, North America Latin America, North America
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Customer Service Master Class - Product Thumbnail Image

Customer Service Master Class

  • Training
  • 2 Hours
  • Global
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De-Escalation Academy - Product Thumbnail Image

De-Escalation Academy

  • Training
  • Global
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Customer Relationship Management (CRM) is a technology-driven approach to managing customer relationships. It is used to track customer interactions, store customer data, and analyze customer behavior. CRM systems are designed to help businesses better understand their customers, build stronger relationships, and increase sales. CRM systems can be used to manage customer data, track customer interactions, and analyze customer behavior. They can also be used to automate customer service processes, such as responding to customer inquiries and providing personalized customer service. Additionally, CRM systems can be used to create targeted marketing campaigns and track customer loyalty. CRM systems are used by businesses of all sizes, from small businesses to large enterprises. Some of the leading companies in the CRM market include Salesforce, Oracle, Microsoft, SAP, and Zoho. Show Less Read more