Employee Assistance Program Services in Australia - Industry Market Research Report

Keeping everyone happy: Recognition of the benefits of EAP services is lifting providers' revenue

Firms in the Employee Assistance Program Services industry supply important services to many workers. With relatively low unemployment rates and a tight labour market over most of the five years through 2022-23, many companies implemented employee assistance programs (EAPs). EAP services assist employees in resolving or working through personal, family and workplace issues, which can result in happier workers. Employees are more likely to have an improved sense of wellbeing and be better focused on work when they have resolved stressful issues. EAP services can improve productivity and reduce absenteeism, boosting profitability and lowering costs for employers. These factors incentivise client companies to implement EAPs, benefiting EAP providers. Firms involved in the industry provide wellbeing services to employees. These services are generally aimed at the early identification and resolution of work and personal problems that affect professional performance. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.