Employee Assistance Program Services in the US - Industry Market Research Report

Asking for Help: Improving Economic Conditions Will Likely Revive the Need for Eaps

Over the past two decades, the number of businesses using employee assistance programs (EAPs) has more than doubled. A 2020 Society for Human Resource Management (SHRM) report states that 79.0% of businesses offered EAP services. In particular, many companies have rapidly adopted these services to help lower costs associated with employee ailments. According to data from the Employee Assistance Trade Association (EASNA), mental health disorders and substance abuse problems have been prevalent among working-age individuals, with 25.0% of adults having a diagnosable mental disorder. Employees with untreated mental health and substance abuse problems can increase employer costs, including absenteeism, limited productivity, high turnover and more disability claims. This industry provides employee assistance program (EAP) services, which includes support for family, financial, career and legal issues through an employee’s benefits package. Industry operators provide a variety of services, including health coaching, nutrition and naturopathic advice. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.