+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

Unified Communications and Collaboration - Global Strategic Business Report

  • PDF Icon

    Report

  • 317 Pages
  • December 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 1382350
The global market for Unified Communications and Collaboration is estimated at US$109.1 Billion in 2023 and is projected to reach US$246.8 Billion by 2030, growing at a CAGR of 12.4% from 2023 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions.

The growth in the unified communications and collaboration market is driven by several factors. Firstly, the increasing shift towards remote and hybrid work models, accelerated by the COVID-19 pandemic, has highlighted the need for robust UCC solutions that support seamless remote collaboration. Secondly, the rising demand for improved business continuity and disaster recovery capabilities is prompting organizations to invest in cloud-based UCC platforms that ensure uninterrupted communication during disruptions. Thirdly, the integration of advanced technologies such as AI and ML into UCC systems is enhancing functionality and user experience, driving adoption across various industries. Additionally, the growing emphasis on digital transformation and the need to streamline communication workflows are encouraging businesses to adopt UCC solutions. Furthermore, the expansion of high-speed internet infrastructure and the widespread use of mobile devices are facilitating the deployment and utilization of UCC platforms. These factors, combined with the continuous innovation in UCC technologies and the increasing need for efficient communication tools in a globalized business environment, are propelling the market`s robust growth.

Key Insights:

  • Market Growth: Understand the significant growth trajectory of the IP Telephony segment, which is expected to reach US$132.0 Billion by 2030 with a CAGR of a 13.8%. The UCaaS segment is also set to grow at 11.3% CAGR over the analysis period.
  • Regional Analysis: Gain insights into the U.S. market, estimated at $28.2 Billion in 2023, and China, forecasted to grow at an impressive 16.4% CAGR to reach $60.8 Billion by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

  • Detailed Market Analysis: Access a thorough analysis of the Global Unified Communications and Collaboration Market, covering all major geographic regions and market segments.
  • Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
  • Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Unified Communications and Collaboration Market.
  • Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

  • How is the Global Unified Communications and Collaboration Market expected to evolve by 2030?
  • What are the main drivers and restraints affecting the market?
  • Which market segments will grow the most over the forecast period?
  • How will market shares for different regions and segments change by 2030?
  • Who are the leading players in the market, and what are their prospects?

Report Features:

  • Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2023 to 2030.
  • In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
  • Company Profiles: Coverage of major players such as 8x8 Inc., Alcatel-Lucent Enterprise, Avaya Inc., and more.
  • Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Select Competitors (Total 129 Featured):

  • 8x8 Inc.
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • Broadsoft, Inc.
  • Cisco Systems Inc.
  • FuzeBox Inc.
  • IBM Corp.
  • Microsoft Corp.
  • Mitel Networks Corporation
  • NEC Corporation of America
  • PanTerra Networks Inc.
  • Polycom
  • Premiere Global Services Inc.
  • RingCentral Inc.
  • Unify Inc.
  • West Corporation

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • Global Economic Update
  • Unified Communications and Collaboration - Global Key Competitors Percentage Market Share in 2024 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
  • Shift towards Remote and Hybrid Work Models Spurs Growth in UCC Demand
  • Increasing Adoption of Cloud-Based UCC Platforms Expands Addressable Market Opportunity
  • Integration of AI and Machine Learning in UCC Tools Propels Technological Advancements
  • Growing Emphasis on Digital Transformation Strengthens Business Case for UCC Solutions
  • Rising Demand for Business Continuity and Disaster Recovery Capabilities Drives Adoption
  • Expansion of High-Speed Internet Infrastructure Generates Opportunities for UCC Deployment
  • Proliferation of Mobile Devices Throws the Spotlight on Mobile-Compatible UCC Solutions
  • Innovations in Video Conferencing Technologies Accelerate Market Growth
  • Increasing Use of Collaboration Tools in Globalized Business Environment Propels Adoption
  • Growing Demand for Seamless Communication Workflows Expands Market Opportunities
  • Rise in Remote and Hybrid Work Practices Drive UCC Adoption
  • Demand for Intelligent Meeting Solutions and Automated Scheduling Drives Market Growth
  • Adoption of Real-Time Translation and Transcription Features Accelerates Market Expansion
  • Increasing Investments in UCC Infrastructure by SMEs Expands Addressable Market
  • Growing Use of UCC in Education and Healthcare Sectors Generates New Market Segments
  • Influence of IoT and Smart Devices on UCC Solutions Propels Technological Integration
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Unified Communications and Collaboration Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • Table 2: World Recent Past, Current & Future Analysis for Unified Communications and Collaboration by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 3: World 7-Year Perspective for Unified Communications and Collaboration by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2024 & 2030
  • Table 4: World Recent Past, Current & Future Analysis for IP Telephony by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 5: World 7-Year Perspective for IP Telephony by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 6: World Recent Past, Current & Future Analysis for UCaaS by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 7: World 7-Year Perspective for UCaaS by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 8: World Recent Past, Current & Future Analysis for Video Conferencing Systems by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 9: World 7-Year Perspective for Video Conferencing Systems by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 10: World Recent Past, Current & Future Analysis for UC Managed Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 11: World 7-Year Perspective for UC Managed Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 12: World Recent Past, Current & Future Analysis for Professional Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 13: World 7-Year Perspective for Professional Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 14: World Recent Past, Current & Future Analysis for Public Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 15: World 7-Year Perspective for Public Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 16: World Recent Past, Current & Future Analysis for Hybrid Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 17: World 7-Year Perspective for Hybrid Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 18: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 19: World 7-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 20: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 21: World 7-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 22: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 23: World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 24: World Recent Past, Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 25: World 7-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 26: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 27: World 7-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 28: World Recent Past, Current & Future Analysis for Public Sector & Utilities by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 29: World 7-Year Perspective for Public Sector & Utilities by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 30: World Recent Past, Current & Future Analysis for Logistics & Transportation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 31: World 7-Year Perspective for Logistics & Transportation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 32: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 33: World 7-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
  • Table 34: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 35: World 7-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2024 & 2030
III. MARKET ANALYSIS
UNITED STATES
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
CANADA
JAPAN
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
CHINA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
EUROPE
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
FRANCE
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
GERMANY
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
ITALY
UNITED KINGDOM
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
SPAINRUSSIAREST OF EUROPE
ASIA-PACIFIC
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
AUSTRALIA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2024 (E)
INDIA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2024 (E)
SOUTH KOREAREST OF ASIA-PACIFIC
LATIN AMERICA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2024 (E)
ARGENTINABRAZILMEXICOREST OF LATIN AMERICA
MIDDLE EAST
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2024 (E)
IRANISRAELSAUDI ARABIAUNITED ARAB EMIRATESREST OF MIDDLE EAST
AFRICA
  • Unified Communications and Collaboration Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2024 (E)
IV. COMPETITION

Companies Mentioned

  • 8x8 Inc.
  • Alcatel-Lucent Enterprise
  • Avaya Inc.
  • Broadsoft, Inc.
  • Cisco Systems Inc.
  • FuzeBox Inc.
  • IBM Corp.
  • Microsoft Corp.
  • Mitel Networks Corporation
  • NEC Corporation of America
  • PanTerra Networks Inc.
  • Polycom
  • Premiere Global Services Inc.
  • RingCentral Inc.
  • Unify Inc.
  • West Corporation

Table Information