Unified Communications and Collaboration (UCC) Global Market Report 2024

The unified communications and collaboration (UCC) market size has grown rapidly in recent years. It will grow from $82.21 billion in 2023 to $98.33 billion in 2024 at a compound annual growth rate (CAGR) of 19.6%. The growth observed during the historic period can be attributed to several factors, including increased globalization leading to interconnected business environments, rising trends in remote work arrangements, heightened adoption of cost-saving measures within organizations, growing demand for seamless communication solutions, integration of multiple communication channels for enhanced connectivity, incorporation of mobile devices into communication strategies, and the imperative need for improved productivity and efficiency in the workplace.

The unified communications and collaboration (UCC) market size is expected to see rapid growth in the next few years. It will grow to $202.16 billion in 2028 at a compound annual growth rate (CAGR) of 19.7%. The anticipated growth in the forecast period can be attributed to several factors, including shifting workplace dynamics towards hybrid models combining remote and in-person work, a rising need for multilingual and multicultural support in communication tools, a growing emphasis on environmental sustainability driving technology choices, and an increasing focus on cybersecurity and data privacy concerns. Major trends expected in the forecast period include the increased utilization of artificial intelligence to boost productivity and streamline communication processes, the adoption of Unified Communications and Collaboration (UCC) platforms customized for specific industries' unique needs, a broader implementation of cloud-based UCC solutions for flexibility and scalability, the expanded use of augmented reality to create immersive communication experiences, and the integration of Internet of Things (IoT) devices to facilitate seamless communication workflows.

The unified communications and collaboration (UCC) market is set to experience significant growth, driven by the increasing adoption of remote work. Remote work involves carrying out job responsibilities from a location outside the traditional office, often using digital tools for communication and collaboration. This trend is rising due to advancements in technology, changing employee preferences, and the impact of the COVID-19 pandemic, which has necessitated flexible work arrangements for business continuity. UCC tools play a vital role in remote work by integrating various communication channels such as voice, video, and messaging into a unified platform, facilitating seamless collaboration among remote teams. For example, as of September 2022, the United States Census Bureau reported a threefold increase in people primarily working from home in the United States, from 5.7% in 2019 to 17.9% in 2021, highlighting the growing impact of remote work on the UCC market.

Leading companies in the UCC market are focusing on developing AI-integrated and cloud-based solutions to enhance productivity, streamline workflows, and improve user experiences across industries. These solutions leverage AI algorithms to enhance communication aspects such as speech recognition, natural language processing, and predictive analytics, while utilizing cloud infrastructure for scalability, flexibility, and accessibility. For instance, Cisco Systems Inc. introduced the Webex Suite in June 2021, an AI-powered, cloud-based collaboration and communication solution offering tools such as video/audio conferencing, chat, content sharing, enterprise calling, webinars, AI features, cloud device management, and advanced security. This reflects the market's shift towards cloud-based UCC solutions to meet the demand for flexible and efficient communication tools in hybrid work environments.

In October 2023, Mitel Networks Corporation acquired Unify, enhancing its product offerings and extending its reach in key industries such as healthcare, the public sector, hospitality, and financial services. Unify specializes in software-based enterprise unified communications products and services, complementing Mitel's portfolio and strengthening its position in the UCC market.

Major companies operating in the unified communications and collaboration (UCC) market are Microsoft Corporation Inc., Verizon Communications Inc., AT&T Inc., Huawei Technologies Co. Ltd., HP Development Company L.P., Amazon Web Services Inc., International Business Machines Corporation, Cisco Systems Inc., Orange S.A., Oracle Corporation, Adobe Inc., Lumen Technologies, Zoom Video Communications Inc., Citrix Systems Inc., Avaya LLC, RingCentral Inc., Genesys Cloud Services Inc., Zoho Corporation Pvt. Ltd., Mitel Networks Corporation, GoTo Technologies USA Inc., 8x8 Inc., Vonage Holdings Corp., BlackBerry Limited, Lifesize, Trello Inc.

North America was the largest region in the unified communications and collaboration (UCC) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the unified communications and collaboration (UCC) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the unified communications and collaboration (UCC) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Unified communications and collaboration (UCC) encompass integrated solutions that amalgamate diverse communication and collaboration tools and technologies within a unified platform. These solutions are designed to streamline communication processes and foster collaboration among employees, irrespective of their location or the devices they use. By consolidating these tools, UCC empowers organizations to enhance productivity, break down communication barriers, and boost overall efficiency within the workplace.

The primary categories of unified communications and collaboration (UCC) include telephony, conferencing, unified messaging, and other related functionalities. Telephony encompasses traditional voice communication systems, incorporating landline phones, Voice over Internet Protocol (VoIP) services, and associated hardware and software solutions. These solutions are implemented across organizations of various sizes, including large enterprises and small to medium-sized enterprises (SMEs), spanning industries such as information technology (IT) and telecommunications (Telecom), banking, financial services, and insurance (BFSI), healthcare, retail, manufacturing, education, government, and others. Deployment models include hosted and cloud-based setups.

The unified communications and collaboration market research report is one of a series of new reports that provides unified communications and collaboration market statistics, including the unified communications and collaboration industry global market size, regional shares, competitors with unified communications and collaboration market share, detailed unified communications and collaboration market segments, market trends, and opportunities, and any further data you may need to thrive in the unified communications and collaboration industry. This unified communications and collaboration market research reports deliver a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The unified communications and collaboration (UCC) market consists of revenues earned by entities by providing services such as voice communication, video conferencing, instant messaging (IM), web conferencing, and email integration. The market value includes the value of related goods sold by the service provider or included within the service offering. The unified communications and collaboration (UCC) market also includes sales of IP phones, cameras, microphones, speakers, codec units, headphones, and smart whiteboards. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


This product will be delivered within 3-5 business days.