About the Loyalty Programs Market
A loyalty program is a system wherein organizations reward customers that make frequent purchases as a way to retain customers. Customers register their personal information with the company to enroll in the program and are provided with a unique membership/loyalty card, which is used to accumulate reward points at the time of purchase. Suppliers collect customer details such as billing information, purchase patterns, and buying preferences to enhance their customers' experience. There are different types of loyalty programs, which vary depending on the industry where buyers operate. Some of them include rebate or cashback, discount, points, privilege, and discounted/free shipping programs. The category spend momentum is attributed to the extensive usage by end-users such travel and hospitality and retail industries who are deepening their focus on customer-centric strategies.
Covered in this report
The report provides actionable insights to improve source-to-contract cycle performance in the Global Loyalty Programs Market. It helps sourcing professionals formulate better category strategies, enhance savings, understand supplier and market challenges, and implement sourcing best practices.
The report, Global Loyalty Programs Market, provides up-to-date information about market shifts and potential risks, as well as in-depth knowledge of products and services, which can help in planning and in executing category management activities. It focuses on the cost-saving aspects of procurement and on providing insights that can lead to optimization of category spend.
Category drivers
- Rising adoption of loyalty programs by the e-commerce sector
- For a full, detailed list, view the report
Category management strategy
- Collaborate with suppliers that employ category innovations
- For a full, detailed list, view the report
Procurement best practices
- Selecting the best loyalty program before implementation based on industry
- For a full, detailed list, view the report
Key questions answered in this report
- What are the market dynamics?
- What are the key market trends?
- What are the category growth drivers?
- What are the constraints on category growth?
- Who are the suppliers in this market?
- What are the demand-supply shifts?
- What are the major category requirements?
- What are the procurement best practices in this market?
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Table of Contents
PART 01: Executive Summary
PART 02: Market Insights
Global category spend
Category spend growth
Spend segmentation by region
Regional spend dynamics
Regional influence on global spend
Regional spend opportunity for suppliers
PART 03: Category Pricing Insights
Pricing outlook
Supplier cost structure
Outlook for input costs
Total cost of ownership analysis
Overview of pricing models
Comparison of pricing models
Supply chain margins
Cost drivers impacting pricing
Volume drivers impacting pricing
PART 04: Cost-Saving Opportunities
Supplier-side levers
Buyer-side levers
Quantifying cost-saving opportunities
Quantifying cost savings by negotiation strategies
PART 05: Best Practices
Innovation and success stories
Procurement excellence best practices
Procurement best practices
Sustainability practices
PART 06: Category Ecosystem
Market favorability index for suppliers
Competitiveness index for suppliers
Buyer power
Supplier power
Threat of new entrants
Threat of substitutes
Buyer ecosystem
Supplier ecosystem
PART 07: Category Management Strategy
Category management objectives
Supplier and buyer KPIs
Outsourcing category management activities
Risk management
PART 08: Category Management Enablers
Procurement organization
Category enablers
PART 09: Suppliers Selection
RFx essentials
Supplier selection criteria
Service level agreement
Incumbent supplier evaluation metrics
PART 10: US Market Insights
Category spend in the US
Price outlook
Supplier cost structure in the US
Margins of suppliers in the US
Category cost drivers
Category volume drivers
Overview of best practices in the US
Procurement best practices in the US
US supply market overview
Supplier positioning for the US
Regional category risks
PART 11: Suppliers Under Coverage
Overview
Supplier positioning
Profile: Aimia
Profile: ADS Alliance Data
Profile: Edenred
Profile: Affinion
Profile: Kobie
Profile: Maritz
PART 12: Category Definition
Category hierarchy
Category scope
Category map
PART 13: Appendix
List of abbreviations
Key Notes
List of Exhibits
Global category spend (2018-2023)
Category spend growth (2018-2023)
Regional spend dynamics
Regional spend dynamics
Comparison of category maturity across regions
Regional spend opportunity for suppliers (2018-2023)
Category pricing dynamics
Supplier cost breakup
Input cost dynamics
Total cost of ownership model
Benefit comparison of pricing models
Pricing models – comparison matrix
Supplier margin analysis
Margin analysis across supply chain
Cost drivers
Volume drivers
Cost-saving opportunities: Supply-side levers
Cost-saving opportunities: Demand-side levers
Cost-saving opportunity matrix
Negotiation grid
Innovation and success stories
Procurement excellence summary: Impact on the category
Supplier relationship management metrics
Strategic sourcing and category management metrics
Technology-facilitated procurement metrics
Procurement best practices dashboard
Sustainability practices: Impact on the category
Sustainability best practices
Market environment score
Market competitiveness score
Buyer power score
Supplier power score
Ease of market entry score
Ease of substitution score
Buyer ecosystem: Outlook
Supplier ecosystem: Outlook
Ecosystem disruption threats
Key category management objectives
Supplier KPI dashboard: Importance for the category
Buyer KPI dashboard: Importance for the category
Category management enablers
Risk management matrix
Category enablers: Organization
Category enablers: Technology
RFx questions
Phase I RFI considerations
SLA terms
Supplier performance benchmarking criteria
Supplier operational capability matrix
Supplier positioning matrix
Aimia – Key information dashboard
ADS Alliance Data– Key information dashboard
Edenred – Key information dashboard
Affinion – Key information dashboard
Kobie – Key information dashboard
Maritz – Key information dashboard
US category spend (2018-2023)
Category pricing dynamics
Supplier cost breakup
Supplier margin analysis
Margin analysis across supply chain
Cost drivers
Volume drivers
Procurement excellence summary: Impact on the category
Supplier relationship management
Strategic sourcing and category management
Technology-facilitated procurement
Procurement best practices dashboard
Supplier operational capability matrix
Supplier positioning matrix
Risk management matrix
Category definition
Category nuances
Importance of category relative to other categories
Companies Mentioned
- Aimia
- ADS Alliance Data
- Edenred
- Affinion
- Kobie
- Maritz
Methodology
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