- Comprehensive coverage of all administrative procedures prepares you to run a medical office. - 65 step-by-step illustrated procedures with rationales break down key administrative skills to master. - Applied approach to learning helps you use what you've learned in a real-world setting, including case scenarios, critical thinking exercises, procedures videos, and interactive online activities. - Thorough EHR coverage with access to hands-on activities incorporates use of SimChart? for the Medical Office software (sold separately) designed to ensure that you are practice-ready. - Key vocabulary terms and definitions are presented at the beginning of each chapter and highlighted in text discussions. - Summary of Learning Objectives serves as a checkpoint and study tool. - Robust companion website includes chapter quizzes, sample certification exams, procedures videos, and interactive exercises. - Patient education and legal and ethical features help relate content to practical use. - NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation. - NEW! Reorganized and expanded content covers medical office accounts, collections, banking, and practice management to build a deep understanding of the workings of a medical office. - NEW! Artwork focused on the workings of a modern medical office includes updated illustrations and photographs of procedures and medical records. - NEW! Expanded and updated sample certification exams help you practice and prepare for certification. - NEW! Streamlined presentation refines organization and writing for easy comprehension. - NEW! Coverage of patient-centered care featured throughout textbook.
Table of Contents
PART 1 - Introduction to Medical Assisting 1.The Professional Medical Assistant and the Healthcare Team 2.Therapeutic Communication 3.Legal Principles 4.Healthcare Laws 5.Healthcare Ethics 6.Introduction to Anatomy and Medical Terminology 7.Patient Coaching
PART 2 - Fundamentals of Ambulatory Care Administration 8.Technology 9.Written Communication 10.Telephone Techniques 11.Scheduling Appointments and Patient Processing 12.Health Records 13.Daily Operations and Safety 14.Principles of Pharmacology
PART 3 - Coding and Medical Billing 15.Health Insurance Essentials 16.Diagnostic Coding Essentials 17.Procedural Coding Essentials 18.Medical Billing and Reimbursement Essentials
PART 4 - Advanced Ambulatory Care Administration 19.Patient Accounts and Practice Management 20.Advanced Roles in Administration
PART 5 - Assisting with Medical Specialties 21.Medical Emergencies
PART 6 - Job Seeking 22.Skills and Strategies
Glossary Index