- Comprehensive coverage of all administrative procedures gives you an overview of everything you need to know to work in a medical office job. - Hundreds of practice questions test your knowledge and critical thinking skills with vocabulary review, multiple choice, fill-in-the-blank, and true/false questions. - Skills practice, workplace applications, and online activities promote your critical thinking skills. - Procedure checklists help you track your performance toward mastery of key skills and job-readiness. - Work products allow you to provide documentation to instructors or file in professional portfolios to use in job-searching. - Chapter-by-chapter correlation with the textbook allow you to test your comprehension as you go. - Perforated pages are easily removed for on-the-go study or turn-in assignments and evaluations. - NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation for practice. - NEW! Expanded content on medical office accounts, collections, banking, and practice management covers the most dynamic topics in the modern medical office. - NEW! Certification Preparation questions help you focus on passing the certification exam from Day 1. - NEW! Expanded and updated sample certification exams help you practice and prepare for certification. - NEW! Streamlined presentation of the material combines chapters in an easier-to-read format.
Table of Contents
PART 1 - Introduction to Medical Assisting 1.�The Professional Medical Assistant and the Healthcare Team 2.�Therapeutic Communication 3.�Legal Principles 4.�Healthcare Laws 5.�Healthcare Ethics 6.�Introduction to Anatomy and Medical Terminology 7.�Patient Coaching
PART 2 - Fundamentals of Ambulatory Care Administration 8.�Technology 9.�Written Communication 10.�Telephone Techniques 11.�Scheduling Appointments and Patient Processing 12.�Health Records 13.�Daily Operations and Safety 14.�Principles of Pharmacology
PART 3 - Coding and Medical Billing 15.�Health Insurance Essentials 16.�Diagnostic Coding Essentials 17.�Procedural Coding Essentials 18.�Medical Billing and Reimbursement Essentials
PART 4 - Advanced Ambulatory Care Administration 19.�Patient Accounts and Practice Management 20.�Advanced Roles in Administration
PART 5 - Assisting with Medical Specialties 21.�Medical Emergencies
PART 6 - Job Seeking 22.�Skills and Strategies