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Loyalty Management - Global Strategic Business Report

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    Report

  • 379 Pages
  • November 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 4805582
The global market for Loyalty Management is estimated at US$8.5 Billion in 2023 and is projected to reach US$15.0 Billion by 2030, growing at a CAGR of 8.4% from 2023 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions.

The growth in the loyalty management market is driven by several factors that reflect evolving technology, consumer behavior, and economic dynamics. Increased competition across industries is compelling businesses to invest in loyalty programs as a key differentiator and to enhance customer lifetime value. Technological advancements in data analytics and artificial intelligence are critical as they allow for deeper insights into customer behavior and more personalized engagement strategies. Additionally, as consumer expectations for personalization and instant gratification rise, businesses are pushed to innovate their loyalty approaches constantly.

The widespread adoption of mobile technology also plays a significant role, as mobile platforms offer new avenues for engagement and loyalty integration, such as app-based rewards systems and location-based offers. Economic factors, such as the need to optimize marketing budgets and focus on high-ROI strategies, further fuel the adoption of sophisticated loyalty management systems. Moreover, changing consumer attitudes towards brands that demonstrate ethical practices and social responsibility are prompting companies to align their loyalty programs with these values to attract and retain discerning customers. These drivers ensure that loyalty management remains a dynamic and essential aspect of modern marketing strategies.

Key Insights:

  • Market Growth: Understand the significant growth trajectory of the Customer Loyalty segment, which is expected to reach US$9.8 Billion by 2030 with a CAGR of a 8.1%. The Employee Retention segment is also set to grow at 9.6% CAGR over the analysis period.
  • Regional Analysis: Gain insights into the U.S. market, estimated at $2.3 Billion in 2023, and China, forecasted to grow at an impressive 10.0% CAGR to reach $2.6 Billion by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

  • Detailed Market Analysis: Access a thorough analysis of the Global Loyalty Management Market, covering all major geographic regions and market segments.
  • Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
  • Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Loyalty Management Market.
  • Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

  • How is the Global Loyalty Management Market expected to evolve by 2030?
  • What are the main drivers and restraints affecting the market?
  • Which market segments will grow the most over the forecast period?
  • How will market shares for different regions and segments change by 2030?
  • Who are the leading players in the market, and what are their prospects?

Report Features:

  • Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2023 to 2030.
  • In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
  • Company Profiles: Coverage of major players such as Annex Cloud, Apex Loyalty, Bond Brand Loyalty Inc., and more.
  • Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Select Competitors (Total 92 Featured):

  • Annex Cloud
  • Apex Loyalty
  • Bond Brand Loyalty Inc.
  • Brierley+Partners
  • Comarch SA
  • Jakala S.p.A.
  • Kangaroo Rewards
  • Kobie Marketing
  • Loopy Loyalty
  • Paystone
  • Smile, Inc.
  • SumUp Inc.
  • Yotpo, Inc.
  • Zinrelo.

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Loyalty Management - Global Key Competitors Percentage Market Share in 2024 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
  • Customer Relationship Management: An Introduction
  • Loyalty Management Programs: An Important Tool for Effective CRM
  • Outlook
  • Global Loyalty Management Market Set for a Steady Long Term Growth
  • Standalone Programs: The Most Widely Used Loyalty Management Programs
  • Cloud, Customer Analytics and B2C Solution Segments to Lead Global Market
  • US and Europe Dominate the Global Loyalty Management Market
  • Asia-Pacific to Witness Gains
COMPETITIVE LANDSCAPE AND RECENT MARKET ACTIVITY
  • Recent Market Activity
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
  • Transition from Product- to Customer-Centric Strategy Takes Centerstage
  • Adoption of Mobile Applications Spurs Market Growth
  • Smartphone Users as % of Global Population for the Year 2024
  • Increasing Adoption of Omnichannel and Multichannel Programs
  • Emergence of Advanced Technologies to Foster Market Expansion
  • Increased investments in Loyalty System Technology
  • Growing Need for Competitive Differentiation Drives Organization to Adopt Loyalty Management
  • Growing Role of Big Data and Analytics in Loyalty Management
  • AI, Blockchain, and IoT: Emerging Technologies with Tremendous Potential for Loyalty Management Market
  • Rising Sophistication of Online Reward Management Solution
  • Rising Prominence of Loyalty Management for E-Commerce Businesses
  • Global E-Commerce Market as a % of Retail Sales for the Period 2017-2024
  • Banking & Financial Services Enterprises Prioritize Loyalty Management Adoption
  • Insurance Agencies Seek CRM Capability for Effective Collaboration
  • Select Recent Launches in the Loyalty Management Space
  • Salesforce: One of the Best CRM Platforms with Several Loyalty Management Solutions
4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: World Recent Past, Current & Future Analysis for Loyalty Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 2: World Historic Review for Loyalty Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 3: World 15-Year Perspective for Loyalty Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2015, 2024 & 2030
  • TABLE 4: World Recent Past, Current & Future Analysis for Customer Loyalty by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 5: World Historic Review for Customer Loyalty by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 6: World 15-Year Perspective for Customer Loyalty by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 7: World Recent Past, Current & Future Analysis for Employee Retention by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 8: World Historic Review for Employee Retention by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 9: World 15-Year Perspective for Employee Retention by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 10: World Recent Past, Current & Future Analysis for Channel Loyalty by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 11: World Historic Review for Channel Loyalty by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 12: World 15-Year Perspective for Channel Loyalty by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 13: World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 14: World Historic Review for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 15: World 15-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 16: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 17: World Historic Review for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 18: World 15-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 19: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 20: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 21: World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 22: World Recent Past, Current & Future Analysis for Aviation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 23: World Historic Review for Aviation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 24: World 15-Year Perspective for Aviation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 25: World Recent Past, Current & Future Analysis for Automotive by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 26: World Historic Review for Automotive by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 27: World 15-Year Perspective for Automotive by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 28: World Recent Past, Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 29: World Historic Review for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 30: World 15-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 31: World Recent Past, Current & Future Analysis for Media & Entertainment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 32: World Historic Review for Media & Entertainment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 33: World 15-Year Perspective for Media & Entertainment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 34: World Recent Past, Current & Future Analysis for Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 35: World Historic Review for Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 36: World 15-Year Perspective for Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 37: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2023 through 2030 and % CAGR
  • TABLE 38: World Historic Review for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Thousand for Years 2015 through 2022 and % CAGR
  • TABLE 39: World 15-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2015, 2024 & 2030
  • TABLE 40: World Loyalty Management Market Analysis of Annual Sales in US$ Thousand for Years 2015 through 2030
III. MARKET ANALYSIS
UNITED STATES
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
CANADA
JAPAN
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
CHINA
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
EUROPE
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
FRANCE
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
GERMANY
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
ITALY
UNITED KINGDOM
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
REST OF EUROPE
ASIA-PACIFIC
  • Loyalty Management Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
REST OF WORLDIV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Annex Cloud
  • Apex Loyalty
  • Bond Brand Loyalty Inc.
  • Brierley+Partners
  • Comarch SA
  • Jakala S.p.A.
  • Kangaroo Rewards
  • Kobie Marketing
  • Loopy Loyalty
  • Paystone
  • Smile, Inc.
  • SumUp Inc.
  • Yotpo, Inc.
  • Zinrelo.

Table Information