Operation and Business Support System - Global Strategic Business Report

The global market for Operation and Business Support System was valued at US$73.0 Billion in 2024 and is projected to reach US$144.1 Billion by 2030, growing at a CAGR of 12.0% from 2024 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions. The report includes the most recent global tariff developments and how they impact the Operation and Business Support System market.

Global Operation and Business Support System (OSS/BSS) Market - Key Trends & Drivers Summarized

How Are OSS/BSS Solutions Reshaping Telecommunications and IT Services?

Operation and Business Support Systems (OSS/BSS) have become essential in the telecommunications and IT services industries, enabling service providers to manage, monitor, and optimize their networks and customer services. OSS focuses on network management tasks like fault detection, network configuration, and performance monitoring, while BSS handles customer-related processes, such as billing, customer relationship management, and order management. The integration of these two systems allows telecom operators to deliver seamless services while maintaining high levels of operational efficiency and customer satisfaction. In an era of increasing connectivity demands - driven by technologies like 5G, IoT, and cloud computing - OSS/BSS solutions are evolving to handle more complex networks and offer real-time analytics, helping service providers optimize network performance, personalize customer experiences, and streamline their operations. The need for better network automation, faster service deployment, and real-time billing is further pushing telecom companies to upgrade their OSS/BSS infrastructure.

What Are the Key Trends Shaping the OSS/BSS Market?

Several key trends are driving the evolution of the OSS/BSS market, primarily centered around the shift towards digitalization and the growing demand for real-time capabilities. One major trend is the adoption of cloud-based OSS/BSS solutions, which provide flexibility, scalability, and lower operational costs. Cloud-based platforms also allow service providers to quickly deploy new services and respond to changing market conditions. The rise of 5G technology has also created a need for more sophisticated OSS/BSS systems that can handle the complexities of 5G networks, such as managing diverse services, low-latency applications, and network slicing. Another significant trend is the increasing integration of artificial intelligence (AI) and machine learning (ML) into OSS/BSS systems. AI-driven analytics are enabling telecom companies to automate network management tasks, predict network failures, and provide more personalized services to customers. The focus on enhancing customer experience through digital channels is also shaping BSS developments, with self-service portals, mobile apps, and AI-driven customer service tools becoming integral components of modern BSS platforms.

How Is Technology Driving Innovation in OSS/BSS?

Technology advancements are playing a crucial role in transforming OSS/BSS solutions, making them more adaptive, efficient, and intelligent. The adoption of AI and ML technologies is revolutionizing how telecom providers manage their networks, enabling predictive maintenance, real-time performance monitoring, and automated fault detection. These technologies also allow service providers to offer personalized customer experiences by analyzing customer behavior and preferences. Cloud computing is another game-changer, offering telecom companies the ability to scale their OSS/BSS systems dynamically based on demand, reduce infrastructure costs, and accelerate service delivery. Furthermore, the integration of OSS/BSS systems with network functions virtualization (NFV) and software-defined networking (SDN) is enabling telecom operators to achieve more flexible and agile network management. Automation tools are reducing the need for manual intervention, while real-time billing systems are providing greater transparency and accuracy for customers. Blockchain technology is also being explored for secure transactions and decentralized management of data in OSS/BSS applications.

What Is Driving the Growth in the OSS/BSS Market?

The growth in the OSS/BSS market is driven by several factors, most notably the increasing demand for advanced telecom services and the need for efficient network management solutions. The rollout of 5G networks has created a pressing need for telecom operators to upgrade their OSS/BSS infrastructure to manage more complex networks and provide differentiated services. Cloud-based OSS/BSS platforms are gaining traction due to their flexibility and cost-effectiveness, allowing telecom companies to scale their operations easily. The rise of digital services, such as video streaming, IoT, and cloud applications, has further fueled the need for robust BSS solutions that can handle real-time billing, service customization, and customer management. Additionally, the growing focus on customer experience and satisfaction is driving the adoption of AI-powered BSS tools, which help telecom companies personalize their services and offer seamless, omnichannel support. The need to reduce operational costs while maintaining high service quality is also prompting telecom operators to invest in automation and AI-driven OSS/BSS solutions.

Report Scope

The report analyzes the Operation and Business Support System market, presented in terms of units. The analysis covers the key segments and geographic regions outlined below.

Segments: Solution (OSS Solutions, BSS Solutions); Application (IT & Telecom, BFSI, Media & Entertainment).

Geographic Regions/Countries: World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Key Insights:

• Market Growth: Understand the significant growth trajectory of the OSS Solutions segment, which is expected to reach US$83.4 Billion by 2030 with a CAGR of a 12.7%. The BSS Solutions segment is also set to grow at 11.1% CAGR over the analysis period.
• Regional Analysis: Gain insights into the U.S. market, valued at $19.9 Billion in 2024, and China, forecasted to grow at an impressive 11.0% CAGR to reach $21.7 Billion by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

• Detailed Market Analysis: Access a thorough analysis of the Global Operation and Business Support System Market, covering all major geographic regions and market segments.
• Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
• Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Operation and Business Support System Market.
• Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

• How is the Global Operation and Business Support System Market expected to evolve by 2030?
• What are the main drivers and restraints affecting the market?
• Which market segments will grow the most over the forecast period?
• How will market shares for different regions and segments change by 2030?
• Who are the leading players in the market, and what are their prospects?

Report Features:

• Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2024 to 2030.
• In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
• Company Profiles: Coverage of players such as BrainNET, Calvi Business Software BV, Digiquant, Enghouse Networks Limited, I2i Systems and more.
• Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Some of the 44 companies featured in this Operation and Business Support System market report include:

• BrainNET
• Calvi Business Software BV
• Digiquant
• Enghouse Networks Limited
• I2i Systems
• IAPsolutions
• IBM Corporation
• JEVERA
• MatrixIntelligence
• Mer Telemanagement Solutions Ltd. (MTS)

Tariff Impact Analysis: Key Insights for 2025

Global tariff negotiations across 180+ countries are reshaping supply chains, costs, and competitiveness. This report reflects the latest developments as of April 2025 and incorporates forward-looking insights into the market outlook.

The analysts continuously track trade developments worldwide, drawing insights from leading global economists and over 200 industry and policy institutions, including think tanks, trade organizations, and national economic advisory bodies. This intelligence is integrated into forecasting models to provide timely, data-driven analysis of emerging risks and opportunities.

What’s Included in This Edition:

• Tariff-adjusted market forecasts by region and segment
• Analysis of cost and supply chain implications by sourcing and trade exposure
• Strategic insights into geographic shifts

Buyers receive a free July 2025 update with:

• Finalized tariff impacts and new trade agreement effects
• Updated projections reflecting global sourcing and cost shifts
• Expanded country-specific coverage across the industry