Operations Support Systems and Business Support Systems (OSS and BSS) Global Market Report 2024

The OSS/BSS market size has grown rapidly in recent years. It will grow from $54.38 billion in 2023 to $61.69 billion in 2024 at a compound annual growth rate (CAGR) of 13.4%. The growth observed during the historic period can be attributed to several factors, including the rise of virtual network operators, a growing need for cybersecurity solutions, demand for real-time analytics, the need for converged billing systems, and the increasing complexity of telecom networks.

The OSS/BSS market size is expected to see rapid growth in the next few years. It will grow to $96.3 billion in 2028 at a compound annual growth rate (CAGR) of 11.8%. The anticipated growth in the forecast period can be attributed to several factors, including the growing need for scalable solutions, increasing demand for cloud-based solutions, rising demand for IoT connectivity management, increasing demand for 5G networks, and the demand for network automation. Major trends expected in the forecast period include the adoption of artificial intelligence and machine learning, expansion of broadband networks, integration of blockchain technology, integration of Internet of Things (IoT) platforms, and technological advancements.

The increasing demand for cybersecurity solutions is anticipated to drive the growth of the OSS/BSS market in the future. Cybersecurity solutions encompass various technologies, practices, and policies aimed at safeguarding digital systems, networks, and data from unauthorized access and cyber threats. With the growing reliance on digital infrastructure and interconnected systems, coupled with the escalating sophistication of cyber threats, there is a pressing need for continuous evolution and adoption of cybersecurity solutions to protect sensitive information and critical assets. Operations Support Systems (OSS) and Business Support Systems (BSS) play a crucial role in cybersecurity by monitoring network operations, securely managing customer data, and ensuring compliance with regulatory requirements for telecommunications service providers. For example, a report from the Department for Science, Innovation, and Technology revealed that cybercrime affected 11% of businesses and 8% of charities over the past year, with significant increases observed in medium-sized and large businesses, as well as high-income charities. Additionally, the World Economic Forum reported a 300% surge in cyberattacks targeting users in NATO countries since 2020. Hence, the growing demand for cybersecurity solutions is fueling the growth of the OSS/BSS market.

Key players in the OSS/BSS market are concentrating on technological advancements, such as leveraging low-code platforms for automation and development, to gain a competitive advantage. Low-code platforms streamline the development of OSS and BSS solutions by reducing the reliance on extensive coding knowledge. This approach enhances accessibility for businesses and organizations to implement customized OSS and BSS solutions tailored to their specific requirements. For instance, Cerillion, a UK-based telecommunications company, introduced Cerillion 23.2 in November 2023, an updated version of its BSS and OSS suite. This latest version incorporates Generative Artificial Intelligence (GenAI) to transform the product lifecycle for Communications Service Providers (CSPs). GenAI allows product managers to describe offerings using natural language voice and text instructions, enabling quick construction of the corresponding product catalog configuration for validation and launch.

In February 2023, Skyvera, a US-based software company, acquired the business support, monetization, networking, and analytics solutions business from Sterlite Technologies Limited for $15 million. This acquisition encompasses telecommunications software capabilities in BSS, monetization, and analytics for communication service providers globally. Skyvera aims to enhance its telco software ecosystem by leveraging the long-term customer relationships and software products from the acquired assets. Sterlite Technologies Limited, an India-based digital technology company, specializes in providing OSS and BSS software solutions.

Major companies operating in the operations support systems and business support systems (oss and bss) market are Huawei Technologies Co. Ltd., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, Hewlett Packard Enterprise (HPE), Ericsson, Nokia Corporation, Infosys Limited, ZTE Corporation, CAPGEMINI SE, Amdocs Limited, Netcracker Technology, CSG International, TIBCO Software Inc., Calix Inc., Sterlite Technologies Limited, Subex Limited, TEOCO Corporation, Comviva, Alepo Technologies Inc., Optiva Inc., OPTELECOM, Matrixx Software Inc., Neural Technologies Limited, THE SIGMA GROUP.

North America was the largest region in the OSS/BSS market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operations support systems and business support systems (oss and bss) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the operations support systems and business support systems (oss and bss) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Operations Support Systems (OSS) and Business Support Systems (BSS) serve as integral components within a telecommunications or service provider's infrastructure, playing interconnected roles in managing and supporting various aspects of the business. OSS manages the network infrastructure and ensures its efficient operation, while BSS handles customer-facing functions such as billing, customer relationship management (CRM), and order management.

The primary types of components included in OSS/BSS are solutions and services. A solution refers to a comprehensive approach or set of tools designed to effectively address specific challenges or needs. These solutions can be deployed on-premises or in the cloud, catering to various organizational sizes, including small and medium-sized enterprises (SMEs) and large enterprises. They find applications across several industry verticals, including information technology (IT) and telecommunications, banking, financial services, and insurance (BFSI), media and entertainment, retail and e-commerce, and others.

The OSS/BSS market research report is one of a series of new reports that provides OSS/BSS market statistics, including OSS/BSS industry global market size, regional shares, competitors with an OSS/BSS market share, detailed OSS/BSS market segments, market trends and opportunities, and any further data you may need to thrive in the OSS/BSS. This OSS/BSS market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The OSS/BSS market consists of revenues earned by entities by providing services such as network management, service provisioning, fault management, performance monitoring, and order management. The market value includes the value of related goods sold by the service provider or included within the service offering. The OSS/BSS market also includes sales of networking equipment, storage devices, and other infrastructure components necessary for deploying and supporting OSS/BSS solutions. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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