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Self-service Technology Market Size, Share & Trends Analysis Report By Product Type (ATM, Kiosks, Vending Machines), By Application (Retail, QSR, Banking, Healthcare), By Region, And Segment Forecasts, 2023 - 2030

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    Report

  • 90 Pages
  • November 2023
  • Region: Global
  • Grand View Research
  • ID: 5135503
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Self-service Technology Market Growth & Trends

The global self-service technology market size is expected to reach USD 92.24 billion by 2030, registering a compound annual growth rate (CAGR) of 13.8 from 2023 to 2030. The market is poised to grow at a significant pace owing to the numerous benefits offered by the technology for both the customers and businesses. Organizations are increasingly adopting such technologies as a measure to enhance their service exchanges. From restaurants to banks and airports to hotels, the usage of self-service technology has increased the customer satisfaction as it infuses personal service interaction with the customers. The technology has replaced human interaction in the process of billing statements, transactions, ordering food, and waiting in queues. These increasing benefits offered by the self-service technologies are anticipated to drive the overall market.

The self-service checkout systems have become the primary channel to provide easy access to banking services. The continued demand for cash or paper-based transactions across the globe has consistently driven the demand for ATM and cash dispensing systems. Although the rise in digital mode of transactions has varied the prevalence of cash payments, the demand for ATM withdrawals and cash remains prevalent across various emerging economies. According to the World Cash Report published in 2018 by G4S plc, a U.K. based security service company, the overall growth rate of cash transactions across Europe was positive. Furthermore, the report also highlighted that majority of the countries had expressed constant demand for ATMs and cash withdrawals. Thus, the need for self-service technology such as ATM remains the primary channel for providing enhanced service 24*7.

Furthermore, the growing trend of digital transformation in retail industry is another critical factor responsible for market growth. The radical shift in customer behavior and increasing consumer expectations have forced retailers to embrace advanced technologies to provide customer satisfaction throughout their in-store buying process. Furthermore, with the increasing popularity of e-commerce, the retail in-store transformation has been a critical factor for their survival. Retailers are using self-servicing technologies as their Unique Selling Proposition (USP) to allow customers free of space to select their in-store shopping experience. Major retailers such as Albertsons and Macy’s are piloting such technologies to improve their in-store customer experience.

Self-service Technology Market Report Highlights

  • The ATM segment accounted for the largest market share in 2019 and owing to the continued demand for cash transactions across developing economies
  • The vending machine product type is expected to emerge as the fastest growing segment over the forecast period, owing to its rising demand across corporate sector and QSRs
  • The retail segment dominated the self-service technology market market with a revenue share of 33.2% in 2022. This can be attributed to the growing retail in-store transformation and the need to provide personalized customer experience
  • Asia Pacific accounted for the largest revenue share in 2019 and is expected to register the fastest CAGR over the forecast period owing to the rise in deployments of ATMs, mobile ATMs, self-checkout kiosks, and vending machines among travel, retail, and other commercial applications

Why should you buy this report?

  • Comprehensive Market Analysis: Gain detailed insights into the global market across major regions and segments.
  • Competitive Landscape: Explore the market presence of key players worldwide.
  • Future Trends: Discover the pivotal trends and drivers shaping the future of the global market.
  • Actionable Recommendations: Utilize insights to uncover new revenue streams and guide strategic business decisions.

This report addresses:

  • Market intelligence to enable effective decision-making
  • Market estimates and forecasts from 2018 to 2030
  • Growth opportunities and trend analyses
  • Segment and regional revenue forecasts for market assessment
  • Competition strategy and market share analysis
  • Product innovation listing for you to stay ahead of the curve
  • COVID-19's impact and how to sustain in these fast-evolving markets


This product will be delivered within 1-3 business days.

Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation & Scope
1.1.1. Product Type
1.1.2. Application
1.1.3. Regional scope
1.1.4. Estimates and forecast timeline
1.2. Research Methodology
1.3. Information Procurement
1.3.1. Purchased database
1.3.2. internal database
1.3.3. Secondary sources
1.3.4. Primary research
1.3.5. Details of primary research
1.4. Information or Data Analysis
1.5. Market Formulation & Validation
1.6. Model Details
1.7. List of Secondary Sources
1.8. List of Primary Sources
1.9. Objectives
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.2.1. Product type outlook
2.2.2. Application outlook
2.2.3. Regional outlook
2.3. Competitive Insights
Chapter 3. Self-service Technology Market Variables, Trends & Scope
3.1. Market Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market driver analysis
3.3.2. Market restraint analysis
3.3.3. Market opportunity analysis
3.4. Self-service Technology Market Analysis Tools
3.4.1. Industry analysis - Porter’s
3.4.1.1. Supplier power
3.4.1.2. Buyer power
3.4.1.3. Substitution threat
3.4.1.4. Threat of new entrant
3.4.1.5. Competitive rivalry
3.4.2. PESTEL analysis
3.4.2.1. Political landscape
3.4.2.2. Technological landscape
3.4.2.3. Economic landscape
3.4.2.4. Social landscape
Chapter 4. Self-service Technology: Product Type Estimates & Trend Analysis
4.1. Self-service Technology Market: Key Takeaways
4.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
4.3. Vending Machine
4.3.1. Vending machine market estimates and forecasts, 2017 to 2030 (USD Million)
4.4. ATM
4.4.1. ATM market estimates and forecasts, 2017 to 2030 (USD Million)
4.5. Kiosks
4.5.1. Kiosks market estimates and forecasts, 2017 to 2030 (USD Million)
Chapter 5. Self-service Technology: Application Estimates & Trend Analysis
5.1. Self-service Technology Market: Key Takeaways
5.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
5.3. Retail
5.3.1. Retail market estimates and forecasts, 2017 to 2030 (USD Million)
5.4. QSR
5.4.1. QSR market estimates and forecasts, 2017 to 2030 (USD Million)
5.5. Banking
5.5.1. Banking market estimates and forecasts, 2017 to 2030 (USD Million)
5.6. Travel & Tourism
5.6.1. Travel & tourism market estimates and forecasts, 2017 to 2030 (USD Million)
5.7. Healthcare
5.7.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Million)
5.8. Others
5.8.1. Other market estimates and forecasts, 2017 to 2030 (USD Million)
Chapter 6. Self-service Technology Market: Regional Estimates & Trend Analysis
6.1. Regional Outlook
6.2. Self-service Technology Market by Region: Key Takeaway
6.3. North America
6.3.1. North America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.3.2. U.S.
6.3.2.1. U.S. market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.3.3. Canada
6.3.3.1. Canada market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.4. Europe
6.4.1. Europe market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.4.2. UK
6.4.2.1. UK market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.4.3. Germany
6.4.3.1. Germany market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.4.4. France
6.4.4.1. France market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.5. Asia Pacific
6.5.1. Asia Pacific market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.5.2. Japan
6.5.2.1. Japan market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.5.3. China
6.5.3.1. China market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.5.4. India
6.5.4.1. India market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.5.5. Australia
6.5.5.1. Australia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.5.6. South Korea
6.5.6.1. South Korea market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.6. Latin America
6.6.1. Latin America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.6.2. Brazil
6.6.2.1. Brazil market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.6.3. Mexico
6.6.3.1. Mexico market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.7. MEA
6.7.1. MEA market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.7.2. Saudi Arabia
6.7.2.1. Saudi Arabia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.7.3. South Africa
6.7.3.1. South Africa market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
6.7.4. UAE
6.7.4.1. UAE market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
Chapter 7. Competitive Landscape
7.1. Recent Developments & Impact Analysis, By Key Market Participants
7.2. Market Participant Categorization
7.2.1. AZKOYEN, S.A.
7.2.1.1. Company overview
7.2.1.2. Financial performance
7.2.1.3. Product benchmarking
7.2.1.4. Strategic initiatives
7.2.2. AG HYOSUNG TNS
7.2.2.1. Company overview
7.2.2.2. Financial performance
7.2.2.3. Product benchmarking
7.2.2.4. Strategic initiatives
7.2.3. KIOSK Information Systems.
7.2.3.1. Company overview
7.2.3.2. Financial performance
7.2.3.3. Product benchmarking
7.2.3.4. Strategic initiatives
7.2.4. HESS Cash Systems
7.2.4.1. Company overview
7.2.4.2. Financial performance
7.2.4.3. Product benchmarking
7.2.4.4. Strategic initiatives
7.2.5. Crane Company
7.2.5.1. Company overview
7.2.5.2. Financial performance
7.2.5.3. Product benchmarking
7.2.5.4. Strategic initiatives
7.2.6. Toshiba Tec Corporation.
7.2.6.1. Company overview
7.2.6.2. Financial performance
7.2.6.3. Product benchmarking
7.2.6.4. Strategic initiatives
7.2.7. Fastcorp Vending LLC
7.2.7.1. Company overview
7.2.7.2. Financial performance
7.2.7.3. Product benchmarking
7.2.7.4. Strategic initiatives
List of Tables
Table 1 List of abbreviation
Table 2 North America self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 3 North America self-service technology market, by application, 2017 - 2030 (USD Million)
Table 4 North America self-service technology market, by region, 2017 to 2030 (USD Million)
Table 5 U.S. self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 6 U.S. self-service technology market, by application, 2017 - 2030 (USD Million)
Table 7 Canada self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 8 Canada self-service technology market, by application, 2017 - 2030 (USD Million)
Table 9 Europe self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 10 Europe self-service technology market, by application, 2017 - 2030 (USD Million)
Table 11 Europe self-service technology market, by region, 2017 to 2030 (USD Million)
Table 12 Germany self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 13 Germany self-service technology market, by application, 2017 - 2030 (USD Million)
Table 14 UK self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 15 UK self-service technology market, by application, 2017 - 2030 (USD Million)
Table 16 France self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 17 France self-service technology market, by application, 2017 - 2030 (USD Million)
Table 18 Asia Pacific self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 19 Asia Pacific self-service technology market, by application, 2017 - 2030 (USD Million)
Table 20 Asia Pacific self-service technology market, by region, 2017 to 2030 (USD Million)
Table 21 China self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 22 China self-service technology market, by application, 2017 - 2030 (USD Million)
Table 23 Japan self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 24 Japan self-service technology market, by application, 2017 - 2030 (USD Million)
Table 25 India self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 26 India self-service technology market, by application, 2017 - 2030 (USD Million)
Table 27 Australia self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 28 Australia self-service technology market, by application, 2017 - 2030 (USD Million)
Table 29 South Korea self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 30 South Korea self-service technology market, by application, 2017 - 2030 (USD Million)
Table 31 Latin America self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 32 Latin America self-service technology market, by application, 2017 - 2030 (USD Million)
Table 33 Latin America self-service technology market, by region, 2017 to 2030 (USD Million)
Table 34 Brazil self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 35 Brazil self-service technology market, by application, 2017 - 2030 (USD Million)
Table 36 Mexico self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 37 Mexico self-service technology market, by application, 2017 - 2030 (USD Million)
Table 38 Middle East and Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 39 Middle East and Africa self-service technology market, by application, 2017 - 2030 (USD Million)
Table 40 Middle East and Africa self-service technology market, by region, 2017 to 2030 (USD Million)
Table 41 South Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 42 South Africa self-service technology market, by application, 2017 - 2030 (USD Million)
Table 43 Saudi Arabia self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 44 Saudi Arabia self-service technology market, by application, 2017 - 2030 (USD Million)
Table 45 UAE self-service technology market, by product type, 2017 - 2030 (USD Million)
Table 46 UAE self-service technology market, by application, 2017 - 2030 (USD Million)
List of Figures
Fig. 1 Market research process
Fig. 2 Data triangulation techniques
Fig. 3 Primary research pattern
Fig. 4 Market research approaches
Fig. 5 Value-chain-based sizing & forecasting
Fig. 6 QFD modeling for market share assessment
Fig. 7 Market formulation & validation
Fig. 8 Self-service technology: Market outlook
Fig. 9 Self-service technology: Competitive insights
Fig. 10 Parent market outlook
Fig. 11 Related/ancillary market outlook
Fig. 12 Penetration and growth prospect mapping
Fig. 13 Industry value chain analysis
Fig. 14 Self-service technology market driver impact
Fig. 15 Self-service technology market restraint impact
Fig. 16 Self-service technology market strategic initiatives analysis
Fig. 17 Self-service technology market: Product type movement analysis
Fig. 18 Self-service technology market: Product type outlook and key takeaways
Fig. 19 Vending machine market estimates and forecasts, 2017 - 2030
Fig. 20 ATM market estimates and forecasts, 2017 - 2030
Fig. 21 Kiosks market estimates and forecasts, 2017 - 2030
Fig. 22 Self-service technology market: Application movement analysis
Fig. 23 Self-service technology market: Application outlook and key takeaways
Fig. 24 Retail market estimates and forecasts, 2017 - 2030
Fig. 25 QSR delivery market estimates and forecasts, 2017 - 2030
Fig. 26 Banking market estimates and forecasts, 2017 - 2030
Fig. 27 Travel & tourism market estimates and forecasts, 2017 - 2030
Fig. 28 Healthcare market estimates and forecasts, 2017 - 2030
Fig. 29 Others market estimates and forecasts, 2017 - 2030
Fig. 30 Global self-service technology market: Regional movement analysis
Fig. 31 Global self-service technology market: Regional outlook and key takeaways
Fig. 32 North America market estimates and forecasts, 2017 - 2030
Fig. 33 U.S. market estimates and forecasts, 2017 - 2030
Fig. 34 Canada market estimates and forecasts, 2017 - 2030
Fig. 35 Europe market estimates and forecasts, 2017 - 2030
Fig. 36 UK market estimates and forecasts, 2017 - 2030
Fig. 37 Germany market estimates and forecasts, 2017 - 2030
Fig. 38 France market estimates and forecasts, 2017 - 2030
Fig. 39 Asia Pacific market estimates and forecasts, 2017 - 2030
Fig. 40 Japan market estimates and forecasts, 2017 - 2030
Fig. 41 China market estimates and forecasts, 2017 - 2030
Fig. 42 India market estimates and forecasts, 2017 - 2030
Fig. 43 Australia market estimates and forecasts, 2017 - 2030
Fig. 44 South Korea market estimates and forecasts, 2017 - 2030
Fig. 45 Latin America market estimates and forecasts, 2017 - 2030
Fig. 46 Brazil market estimates and forecasts, 2017 - 2030
Fig. 47 Mexico market estimates and forecasts, 2017 - 2030
Fig. 48 Middle East and Africa market estimates and forecasts, 2017 - 2030
Fig. 49 Saudi Arabia market estimates and forecasts, 2017 - 2030
Fig. 50 South Africa market estimates and forecasts, 2017 - 2030
Fig. 51 UAE market estimates and forecasts, 2017 - 2030

Companies Mentioned

  • AZKOYEN, S.A.
  • AG HYOSUNG TNS
  • KIOSK Information Systems.
  • HESS Cash Systems
  • Crane Company
  • Toshiba Tec Corporation.
  • Fastcorp Vending LLC

Methodology

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Table Information

Report AttributeDetails
No. of Pages90
PublishedNovember 2023
Forecast Period2022 - 2030
Estimated Market Value ( USD ) in 2022 $ 34.03 Billion
Forecasted Market Value ( USD ) by 2030 $ 92.24 Billion
Compound Annual Growth Rate13.8%
Regions CoveredGlobal
No. of Companies Mentioned7

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