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The business process outsourcing market is forecasted to grow by USD 84.4 billion during 2023-2028, accelerating at a CAGR of 6.78% during the forecast period. The report on the business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by focus on reducing operational costs, surging number of BPOs, and increasing adoption of BPO by IT and telecom service providers.
The business process outsourcing market is segmented as below:
By End-user
- IT and telecommunication
- BFSI
- Retail
- Healthcare
- Others
By Business Segment
- Large enterprises
- SMEs
By Geographical Landscape
- North America
- Europe
- APAC
- Middle East and Africa
- South America
The report on the business process outsourcing market covers the following areas:
- Business process outsourcing market sizing
- Business process outsourcing market forecast
- Business process outsourcing market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. IT presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Business Segment
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global business process outsourcing market: Accenture Plc, Alight Solutions LLC, Amdocs Ltd., Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd., Wipro Ltd., and WNS Holdings Ltd..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is rising emphasis on process automation."
According to the report, one of the major drivers for this market is the focus on reducing operational costs.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Accenture Plc
- Alight Solutions LLC
- Amdocs Ltd.
- Anderson Business Solutions Pvt. Ltd.
- Automatic Data Processing Inc.
- Capgemini Service SAS
- Cognizant Technology Solutions Corp.
- Concentrix Corp.
- Deloitte Touche Tohmatsu Ltd.
- HCL Technologies Ltd.
- Infosys Ltd.
- International Business Machines Corp.
- NEC Corp.
- NTT DATA Corp.
- Oracle Corp.
- Sykes Enterprises Inc.
- Tata Consultancy Services Ltd.
- Tech Mahindra Ltd.
- Wipro Ltd.
- WNS Holdings Ltd.
