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Global Business Process Outsourcing 2024-2028

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    Report

  • 195 Pages
  • June 2024
  • Region: Global
  • TechNavio
  • ID: 5135910
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The business process outsourcing market is forecasted to grow by USD 84.4 billion during 2023-2028, accelerating at a CAGR of 6.78% during the forecast period. The report on the business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by focus on reducing operational costs, surging number of BPOs, and increasing adoption of BPO by IT and telecom service providers.

The business process outsourcing market is segmented as below:

By End-user

  • IT and telecommunication
  • BFSI
  • Retail
  • Healthcare
  • Others

By Business Segment

  • Large enterprises
  • SMEs

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • Middle East and Africa
  • South America
This study identifies the rising emphasis on process automation as one of the prime reasons driving the business process outsourcing market growth during the next few years. Also, increasing number of start-upss partnering with BPOs and increased transparency and rising number of acquisitions and partnerships will lead to sizable demand in the market.

The report on the business process outsourcing market covers the following areas:

  • Business process outsourcing market sizing
  • Business process outsourcing market forecast
  • Business process outsourcing market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading business process outsourcing market vendors that include Accenture PLC, Alight Solutions LLC, Amdocs Ltd., Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd., Wipro Ltd., and WNS Holdings Ltd. Also, the business process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. IT presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Business Segment
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ billion)
Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Business Process Outsourcing 2018 - 2022
Historic Market Size - Data Table on Global Business Process Outsourcing 2018 - 2022 ($ billion)
4.2 End-user segment analysis 2018 - 2022
Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
4.3 Business segment analysis 2018 - 2022
Historic Market Size - Business Segment 2018 - 2022 ($ billion)
4.4 Geography segment analysis 2018 - 2022
Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
4.5 Country segment analysis 2018 - 2022
Historic Market Size - Country Segment 2018 - 2022 ($ billion)
5 Five Forces Analysis
5.1 Five forces summary
Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by End-user
6.1 Market segments
Chart on End-user - Market share 2023-2028 (%)
Data Table on End-user - Market share 2023-2028 (%)
6.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
6.3 IT and telecommunication - Market size and forecast 2023-2028
Chart on IT and telecommunication - Market size and forecast 2023-2028 ($ billion)
Data Table on IT and telecommunication - Market size and forecast 2023-2028 ($ billion)
Chart on IT and telecommunication - Year-over-year growth 2023-2028 (%)
Data Table on IT and telecommunication - Year-over-year growth 2023-2028 (%)
6.4 BFSI - Market size and forecast 2023-2028
Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
Chart on BFSI - Year-over-year growth 2023-2028 (%)
Data Table on BFSI - Year-over-year growth 2023-2028 (%)
6.5 Retail - Market size and forecast 2023-2028
Chart on Retail - Market size and forecast 2023-2028 ($ billion)
Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
Chart on Retail - Year-over-year growth 2023-2028 (%)
Data Table on Retail - Year-over-year growth 2023-2028 (%)
6.6 Healthcare - Market size and forecast 2023-2028
Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
6.7 Others - Market size and forecast 2023-2028
Chart on Others - Market size and forecast 2023-2028 ($ billion)
Data Table on Others - Market size and forecast 2023-2028 ($ billion)
Chart on Others - Year-over-year growth 2023-2028 (%)
Data Table on Others - Year-over-year growth 2023-2028 (%)
6.8 Market opportunity by End-user
Market opportunity by End-user ($ billion)
Data Table on Market opportunity by End-user ($ billion)
7 Market Segmentation by Business Segment
7.1 Market segments
Chart on Market Segmentation by Business Segment - Market share 2023-2028 (%)
Data Table on Market Segmentation by Business Segment - Market share 2023-2028 (%)
7.2 Comparison by Market Segmentation by Business Segment
Chart on Comparison by Market Segmentation by Business Segment
Data Table on Comparison by Market Segmentation by Business Segment
7.3 Large enterprises - Market size and forecast 2023-2028
Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
7.4 SMEs - Market size and forecast 2023-2028
Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
Chart on SMEs - Year-over-year growth 2023-2028 (%)
Data Table on SMEs - Year-over-year growth 2023-2028 (%)
7.5 Market opportunity by Market Segmentation by Business Segment
Market opportunity by Market Segmentation by Business Segment ($ billion)
Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)
8 Customer Landscape
8.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2023-2028 (%)
Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Chart on North America - Market size and forecast 2023-2028 ($ billion)
Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Chart on North America - Year-over-year growth 2023-2028 (%)
Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 Europe - Market size and forecast 2023-2028
Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Chart on Europe - Year-over-year growth 2023-2028 (%)
Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.5 APAC - Market size and forecast 2023-2028
Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Chart on APAC - Year-over-year growth 2023-2028 (%)
Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.6 Middle East and Africa - Market size and forecast 2023-2028
Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.7 South America - Market size and forecast 2023-2028
Chart on South America - Market size and forecast 2023-2028 ($ billion)
Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Chart on South America - Year-over-year growth 2023-2028 (%)
Data Table on South America - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Chart on US - Market size and forecast 2023-2028 ($ billion)
Data Table on US - Market size and forecast 2023-2028 ($ billion)
Chart on US - Year-over-year growth 2023-2028 (%)
Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 UK - Market size and forecast 2023-2028
Chart on UK - Market size and forecast 2023-2028 ($ billion)
Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Chart on UK - Year-over-year growth 2023-2028 (%)
Data Table on UK - Year-over-year growth 2023-2028 (%)
9.10 Germany - Market size and forecast 2023-2028
Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Chart on Germany - Year-over-year growth 2023-2028 (%)
Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.11 China - Market size and forecast 2023-2028
Chart on China - Market size and forecast 2023-2028 ($ billion)
Data Table on China - Market size and forecast 2023-2028 ($ billion)
Chart on China - Year-over-year growth 2023-2028 (%)
Data Table on China - Year-over-year growth 2023-2028 (%)
9.12 India - Market size and forecast 2023-2028
Chart on India - Market size and forecast 2023-2028 ($ billion)
Data Table on India - Market size and forecast 2023-2028 ($ billion)
Chart on India - Year-over-year growth 2023-2028 (%)
Data Table on India - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ billion)
Data Tables on Market opportunity By Geographical Landscape ($ billion)
10 Drivers, Challenges, and Opportunity/Restraints
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints
11 Competitive Landscape
11.1 Overview
11.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
Overview on factors of disruption
11.4 Industry risks
Impact of key risks on business
12 Competitive Analysis
12.1 Companies profiled
Companies covered
12.2 Market positioning of companies
Matrix on companies position and classification
12.3 Accenture Plc
Accenture Plc - Overview
Accenture Plc - Business segments
Accenture Plc - Key news
Accenture Plc - Key offerings
Accenture Plc - Segment focus
12.4 Automatic Data Processing Inc.
Automatic Data Processing Inc. - Overview
Automatic Data Processing Inc. - Business segments
Automatic Data Processing Inc. - Key news
Automatic Data Processing Inc. - Key offerings
Automatic Data Processing Inc. - Segment focus
12.5 Capgemini Service SAS
Capgemini Service SAS - Overview
Capgemini Service SAS - Business segments
Capgemini Service SAS - Key news
Capgemini Service SAS - Key offerings
Capgemini Service SAS - Segment focus
12.6 Concentrix Corp.
Concentrix Corp. - Overview
Concentrix Corp. - Product / Service
Concentrix Corp. - Key news
Concentrix Corp. - Key offerings
12.7 Deloitte Touche Tohmatsu Ltd.
Deloitte Touche Tohmatsu Ltd. - Overview
Deloitte Touche Tohmatsu Ltd. - Product / Service
Deloitte Touche Tohmatsu Ltd. - Key news
Deloitte Touche Tohmatsu Ltd. - Key offerings
12.8 HCL Technologies Ltd.
HCL Technologies Ltd. - Overview
HCL Technologies Ltd. - Business segments
HCL Technologies Ltd. - Key news
HCL Technologies Ltd. - Key offerings
HCL Technologies Ltd. - Segment focus
12.9 Infosys Ltd.
Infosys Ltd. - Overview
Infosys Ltd. - Business segments
Infosys Ltd. - Key news
Infosys Ltd. - Key offerings
Infosys Ltd. - Segment focus
12.10 International Business Machines Corp.
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key news
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Segment focus
12.11 NEC Corp.
NEC Corp. - Overview
NEC Corp. - Business segments
NEC Corp. - Key news
NEC Corp. - Key offerings
NEC Corp. - Segment focus
12.12 NTT DATA Corp.
NTT DATA Corp. - Overview
NTT DATA Corp. - Product / Service
NTT DATA Corp. - Key news
NTT DATA Corp. - Key offerings
12.13 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
12.14 Tata Consultancy Services Ltd.
Tata Consultancy Services Ltd. - Overview
Tata Consultancy Services Ltd. - Business segments
Tata Consultancy Services Ltd. - Key news
Tata Consultancy Services Ltd. - Key offerings
Tata Consultancy Services Ltd. - Segment focus
12.15 Tech Mahindra Ltd.
Tech Mahindra Ltd. - Overview
Tech Mahindra Ltd. - Business segments
Tech Mahindra Ltd. - Key news
Tech Mahindra Ltd. - Key offerings
Tech Mahindra Ltd. - Segment focus
12.16 Wipro Ltd.
Wipro Ltd. - Overview
Wipro Ltd. - Business segments
Wipro Ltd. - Key news
Wipro Ltd. - Key offerings
Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
WNS Holdings Ltd. - Overview
WNS Holdings Ltd. - Business segments
WNS Holdings Ltd. - Key news
WNS Holdings Ltd. - Key offerings
WNS Holdings Ltd. - Segment focus
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
13.3 Currency conversion rates for US$
Currency conversion rates for US$
13.4 Research methodology
Research methodology
13.5 Data procurement
Information sources
13.6 Data validation
Data validation
13.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
13.8 Data synthesis
Data synthesis
360 degree market analysis
360 degree market analysis
13.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 6: Executive Summary - Chart on Market Segmentation by Business Segment
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Company Market Positioning
Exhibits 10: Parent Market
Exhibits 11: Data Table on - Parent Market
Exhibits 12: Market characteristics analysis
Exhibits 13: Value Chain Analysis
Exhibits 14: Offerings of companies included in the market definition
Exhibits 15: Market segments
Exhibits 16: Chart on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits 17: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits 18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 20: Historic Market Size - Data Table on Global Business Process Outsourcing 2018 - 2022 ($ billion)
Exhibits 21: Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
Exhibits 22: Historic Market Size - Business Segment 2018 - 2022 ($ billion)
Exhibits 23: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
Exhibits 24: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
Exhibits 25: Five forces analysis - Comparison between 2023 and 2028
Exhibits 26: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits 27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits 28: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits 29: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits 30: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits 31: Chart on Market condition - Five forces 2023 and 2028
Exhibits 32: Chart on End-user - Market share 2023-2028 (%)
Exhibits 33: Data Table on End-user - Market share 2023-2028 (%)
Exhibits 34: Chart on Comparison by End-user
Exhibits 35: Data Table on Comparison by End-user
Exhibits 36: Chart on IT and telecommunication - Market size and forecast 2023-2028 ($ billion)
Exhibits 37: Data Table on IT and telecommunication - Market size and forecast 2023-2028 ($ billion)
Exhibits 38: Chart on IT and telecommunication - Year-over-year growth 2023-2028 (%)
Exhibits 39: Data Table on IT and telecommunication - Year-over-year growth 2023-2028 (%)
Exhibits 40: Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
Exhibits 41: Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
Exhibits 42: Chart on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits 43: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits 44: Chart on Retail - Market size and forecast 2023-2028 ($ billion)
Exhibits 45: Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
Exhibits 46: Chart on Retail - Year-over-year growth 2023-2028 (%)
Exhibits 47: Data Table on Retail - Year-over-year growth 2023-2028 (%)
Exhibits 48: Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
Exhibits 49: Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
Exhibits 50: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits 51: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits 52: Chart on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits 53: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits 54: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits 55: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits 56: Market opportunity by End-user ($ billion)
Exhibits 57: Data Table on Market opportunity by End-user ($ billion)
Exhibits 58: Chart on Market Segmentation by Business Segment - Market share 2023-2028 (%)
Exhibits 59: Data Table on Market Segmentation by Business Segment - Market share 2023-2028 (%)
Exhibits 60: Chart on Comparison by Market Segmentation by Business Segment
Exhibits 61: Data Table on Comparison by Market Segmentation by Business Segment
Exhibits 62: Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
Exhibits 63: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
Exhibits 64: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
Exhibits 65: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
Exhibits 66: Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
Exhibits 67: Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
Exhibits 68: Chart on SMEs - Year-over-year growth 2023-2028 (%)
Exhibits 69: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
Exhibits 70: Market opportunity by Market Segmentation by Business Segment ($ billion)
Exhibits 71: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)
Exhibits 72: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 73: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 74: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 75: Chart on Geographic comparison
Exhibits 76: Data Table on Geographic comparison
Exhibits 77: Chart on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits 78: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits 79: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits 80: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits 81: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits 82: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits 83: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 84: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 85: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits 86: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits 87: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 88: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 89: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits 90: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits 91: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 92: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 93: Chart on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits 94: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits 95: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits 96: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits 97: Chart on US - Market size and forecast 2023-2028 ($ billion)
Exhibits 98: Data Table on US - Market size and forecast 2023-2028 ($ billion)
Exhibits 99: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits 100: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits 101: Chart on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits 102: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits 103: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits 104: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits 105: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits 106: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits 107: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 108: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 109: Chart on China - Market size and forecast 2023-2028 ($ billion)
Exhibits 110: Data Table on China - Market size and forecast 2023-2028 ($ billion)
Exhibits 111: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibits 112: Data Table on China - Year-over-year growth 2023-2028 (%)
Exhibits 113: Chart on India - Market size and forecast 2023-2028 ($ billion)
Exhibits 114: Data Table on India - Market size and forecast 2023-2028 ($ billion)
Exhibits 115: Chart on India - Year-over-year growth 2023-2028 (%)
Exhibits 116: Data Table on India - Year-over-year growth 2023-2028 (%)
Exhibits 117: Market opportunity By Geographical Landscape ($ billion)
Exhibits 118: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits 119: Impact of drivers and challenges in 2023 and 2028
Exhibits 120: Overview on criticality of inputs and factors of differentiation
Exhibits 121: Overview on factors of disruption
Exhibits 122: Impact of key risks on business
Exhibits 123: Companies covered
Exhibits 124: Matrix on companies position and classification
Exhibits 125: Accenture Plc - Overview
Exhibits 126: Accenture Plc - Business segments
Exhibits 127: Accenture Plc - Key news
Exhibits 128: Accenture Plc - Key offerings
Exhibits 129: Accenture Plc - Segment focus
Exhibits 130: Automatic Data Processing Inc. - Overview
Exhibits 131: Automatic Data Processing Inc. - Business segments
Exhibits 132: Automatic Data Processing Inc. - Key news
Exhibits 133: Automatic Data Processing Inc. - Key offerings
Exhibits 134: Automatic Data Processing Inc. - Segment focus
Exhibits 135: Capgemini Service SAS - Overview
Exhibits 136: Capgemini Service SAS - Business segments
Exhibits 137: Capgemini Service SAS - Key news
Exhibits 138: Capgemini Service SAS - Key offerings
Exhibits 139: Capgemini Service SAS - Segment focus
Exhibits 140: Concentrix Corp. - Overview
Exhibits 141: Concentrix Corp. - Product / Service
Exhibits 142: Concentrix Corp. - Key news
Exhibits 143: Concentrix Corp. - Key offerings
Exhibits 144: Deloitte Touche Tohmatsu Ltd. - Overview
Exhibits 145: Deloitte Touche Tohmatsu Ltd. - Product / Service
Exhibits 146: Deloitte Touche Tohmatsu Ltd. - Key news
Exhibits 147: Deloitte Touche Tohmatsu Ltd. - Key offerings
Exhibits 148: HCL Technologies Ltd. - Overview
Exhibits 149: HCL Technologies Ltd. - Business segments
Exhibits 150: HCL Technologies Ltd. - Key news
Exhibits 151: HCL Technologies Ltd. - Key offerings
Exhibits 152: HCL Technologies Ltd. - Segment focus
Exhibits 153: Infosys Ltd. - Overview
Exhibits 154: Infosys Ltd. - Business segments
Exhibits 155: Infosys Ltd. - Key news
Exhibits 156: Infosys Ltd. - Key offerings
Exhibits 157: Infosys Ltd. - Segment focus
Exhibits 158: International Business Machines Corp. - Overview
Exhibits 159: International Business Machines Corp. - Business segments
Exhibits 160: International Business Machines Corp. - Key news
Exhibits 161: International Business Machines Corp. - Key offerings
Exhibits 162: International Business Machines Corp. - Segment focus
Exhibits 163: NEC Corp. - Overview
Exhibits 164: NEC Corp. - Business segments
Exhibits 165: NEC Corp. - Key news
Exhibits 166: NEC Corp. - Key offerings
Exhibits 167: NEC Corp. - Segment focus
Exhibits 168: NTT DATA Corp. - Overview
Exhibits 169: NTT DATA Corp. - Product / Service
Exhibits 170: NTT DATA Corp. - Key news
Exhibits 171: NTT DATA Corp. - Key offerings
Exhibits 172: Oracle Corp. - Overview
Exhibits 173: Oracle Corp. - Business segments
Exhibits 174: Oracle Corp. - Key news
Exhibits 175: Oracle Corp. - Key offerings
Exhibits 176: Oracle Corp. - Segment focus
Exhibits 177: Tata Consultancy Services Ltd. - Overview
Exhibits 178: Tata Consultancy Services Ltd. - Business segments
Exhibits 179: Tata Consultancy Services Ltd. - Key news
Exhibits 180: Tata Consultancy Services Ltd. - Key offerings
Exhibits 181: Tata Consultancy Services Ltd. - Segment focus
Exhibits 182: Tech Mahindra Ltd. - Overview
Exhibits 183: Tech Mahindra Ltd. - Business segments
Exhibits 184: Tech Mahindra Ltd. - Key news
Exhibits 185: Tech Mahindra Ltd. - Key offerings
Exhibits 186: Tech Mahindra Ltd. - Segment focus
Exhibits 187: Wipro Ltd. - Overview
Exhibits 188: Wipro Ltd. - Business segments
Exhibits 189: Wipro Ltd. - Key news
Exhibits 190: Wipro Ltd. - Key offerings
Exhibits 191: Wipro Ltd. - Segment focus
Exhibits 192: WNS Holdings Ltd. - Overview
Exhibits 193: WNS Holdings Ltd. - Business segments
Exhibits 194: WNS Holdings Ltd. - Key news
Exhibits 195: WNS Holdings Ltd. - Key offerings
Exhibits 196: WNS Holdings Ltd. - Segment focus
Exhibits 197: Inclusions checklist
Exhibits 198: Exclusions checklist
Exhibits 199: Currency conversion rates for US$
Exhibits 200: Research methodology
Exhibits 201: Information sources
Exhibits 202: Data validation
Exhibits 203: Validation techniques employed for market sizing
Exhibits 204: Data synthesis
Exhibits 205: 360 degree market analysis
Exhibits 206: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global business process outsourcing market: Accenture Plc, Alight Solutions LLC, Amdocs Ltd., Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd., Wipro Ltd., and WNS Holdings Ltd..

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is rising emphasis on process automation."

According to the report, one of the major drivers for this market is the focus on reducing operational costs.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture Plc
  • Alight Solutions LLC
  • Amdocs Ltd.
  • Anderson Business Solutions Pvt. Ltd.
  • Automatic Data Processing Inc.
  • Capgemini Service SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Deloitte Touche Tohmatsu Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Oracle Corp.
  • Sykes Enterprises Inc.
  • Tata Consultancy Services Ltd.
  • Tech Mahindra Ltd.
  • Wipro Ltd.
  • WNS Holdings Ltd.