CRM Outsourcing - Global Strategic Business Report

The global market for CRM Outsourcing was estimated at US$11.4 Billion in 2023, and is projected to reach US$15.4 Billion by 2030, growing at a CAGR of 4.3% from 2023 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions.

Key Insights:

Market Growth: Understand the significant growth trajectory of the Retail End-Use segment, which is expected to reach US$5.1 Billion by 2030 with a CAGR of a 4.9%. The BFSI End-Use segment is also set to grow at 3.8% CAGR over the analysis period.
Regional Analysis: Gain insights into the U.S. market, estimated at $3.1 Billion in 2023, and China, forecasted to grow at an impressive 3.9% CAGR to reach $2.4 Billion by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

Detailed Market Analysis: Access a thorough analysis of the Global CRM Outsourcing Market, covering all major geographic regions and market segments.
Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global CRM Outsourcing Market.
Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

How is the Global CRM Outsourcing Market expected to evolve by 2030?
What are the main drivers and restraints affecting the market?
Which market segments will grow the most over the forecast period?
How will market shares for different regions and segments change by 2030?
Who are the leading players in the market, and what are their prospects?

Report Features:

Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2023 to 2030.
In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
Company Profiles: Coverage of major players such as Accenture, Cognizant Technology Solutions Corporation, HCL Technologies Ltd., and more.
Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Select Competitors (Total 32 Featured):

Accenture
Cognizant Technology Solutions Corporation
HCL Technologies Ltd.
IBM Corporation
Infosys Ltd.

I. METHODOLOGYII. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Influencer Market Insights
CRM Outsourcing - Global Key Competitors Percentage Market Share in 2024 (E)
Global Economic Update
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

Cost Reduction and Focus on Core Competencies Drive CRM Outsourcing
Increasing Complexity of Customer Service Technology Spurs Demand for Outsourced Solutions
Globalization and the Need for Multilingual Support Bolster CRM Outsourcing
Rising Customer Expectations for 24/7 Support Influence Outsourcing Decisions
Growing SME Sector Looking for Cost-Effective CRM Solutions
Shift Towards Cloud-Based CRM Solutions in Outsourced Settings

4. GLOBAL MARKET PERSPECTIVE

Table 1: World Recent Past, Current & Future Analysis for CRM Outsourcing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
Table 2: World Historic Review for CRM Outsourcing by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 3: World 16-Year Perspective for CRM Outsourcing by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2024 & 2030
Table 4: World Recent Past, Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
Table 5: World Historic Review for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 6: World 16-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
Table 7: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
Table 8: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 9: World 16-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
Table 10: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
Table 11: World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 12: World 16-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
Table 13: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
Table 14: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 15: World 16-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
Table 16: World CRM Outsourcing Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
Table 17: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
Table 18: World Historic Review for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 19: World 16-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030

III. MARKET ANALYSIS

UNITED STATES

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
Table 20: USA Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 21: USA Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 22: USA 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

CANADA

Table 23: Canada Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 24: Canada Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 25: Canada 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

JAPAN

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
Table 26: Japan Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 27: Japan Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 28: Japan 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

CHINA

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
Table 29: China Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 30: China Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 31: China 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

EUROPE

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
Table 32: Europe Recent Past, Current & Future Analysis for CRM Outsourcing by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
Table 33: Europe Historic Review for CRM Outsourcing by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 34: Europe 16-Year Perspective for CRM Outsourcing by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2024 & 2030
Table 35: Europe Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 36: Europe Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 37: Europe 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

FRANCE

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
Table 38: France Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 39: France Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 40: France 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

GERMANY

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
Table 41: Germany Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 42: Germany Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 43: Germany 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

ITALY

Table 44: Italy Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 45: Italy Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 46: Italy 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

UNITED KINGDOM

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
Table 47: UK Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 48: UK Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 49: UK 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

REST OF EUROPE

Table 50: Rest of Europe Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 51: Rest of Europe Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 52: Rest of Europe 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

ASIA-PACIFIC

CRM Outsourcing Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
Table 53: Asia-Pacific Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 54: Asia-Pacific Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 55: Asia-Pacific 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

REST OF WORLD

Table 56: Rest of World Recent Past, Current & Future Analysis for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
Table 57: Rest of World Historic Review for CRM Outsourcing by End-Use - Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
Table 58: Rest of World 16-Year Perspective for CRM Outsourcing by End-Use - Percentage Breakdown of Value Sales for Retail, BFSI, IT & Telecom, Healthcare and Other End-Uses for the Years 2014, 2024 & 2030

IV. COMPETITION

Companies Mentioned

Accenture
Cognizant Technology Solutions Corporation
HCL Technologies Ltd.
IBM Corporation
Infosys Ltd.

Table Information

Report Attribute	Details
No. of Pages	125
Published	December 2024
Forecast Period	2023 - 2030
Estimated Market Value ( USD ) in 2023	$ 11.4 Billion
Forecasted Market Value ( USD ) by 2030	$ 15.4 Billion
Compound Annual Growth Rate	4.3%
Regions Covered	Global
No. of Companies Mentioned	5

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Key Insights:

Why You Should Buy This Report:

Key Questions Answered:

Report Features:

Select Competitors (Total 32 Featured):

Table of Contents

Companies Mentioned

Table Information

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