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The customer relationship management (CRM) outsourcing market is forecasted to grow by USD 27.7 billion during 2023-2028, accelerating at a CAGR of 5.82% during the forecast period. The report on the customer relationship management (CRM) outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising need for large-scale client management, increased use of neo-sourcing, and rising need for scalability.
The customer relationship management (CRM) outsourcing market is segmented as below:
By Application
- Large enterprise
- SMEs
By End-user
- BFSI
- Telecom and IT
- Retail
- Healthcare
- Others
By Geographical Landscape
- North America
- APAC
- Europe
- South America
- Middle East and Africa
The report on the customer relationship management (CRM) outsourcing market covers the following areas:
- Customer relationship management (CRM) outsourcing market sizing
- Customer relationship management (CRM) outsourcing market forecast
- Customer relationship management (CRM) outsourcing market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Application
7 Market Segmentation by End-user
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global customer relationship management (CRM) outsourcing market: Accenture Plc, Alorica Inc., Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., Digital Customer Care Co. BV, ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., International Business Machines Corp., StarTek Inc., Tata Sons Pvt. Ltd., Teleperformance SE, and TTEC Holdings Inc..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is advent of big data and analytics services."
According to the report, one of the major drivers for this market is the rising need for large-scale client management.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Accenture Plc
- Alorica Inc.
- Atos SE
- Capgemini Service SAS
- Cognizant Technology Solutions Corp.
- Concentrix Corp.
- Dell Technologies Inc.
- Digital Customer Care Co. BV
- ExlService Holdings Inc.
- Firstsource Solutions Ltd.
- Genpact Ltd.
- HCL Technologies Ltd.
- Hinduja Global Solutions Ltd.
- Infosys Ltd.
- International Business Machines Corp.
- StarTek Inc.
- Tata Sons Pvt. Ltd.
- Teleperformance SE
- TTEC Holdings Inc.
