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SaaS Customer Relationship Management (CRM) Market 2023-2027

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    Report

  • 120 Pages
  • December 2022
  • Region: Global
  • TechNavio
  • ID: 5311452
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The SaaS customer relationship management (CRM) market is poised to grow by $59426.56 mn during 2023-2027, accelerating at a CAGR of 13.43% during the forecast period. The report on the SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of SaaS CRM by SMEs, the increasing adoption of cloud-based offerings, and the focus on customer engagement.

The SaaS customer relationship management (CRM) market is segmented as below:

By End-user

  • Retail
  • BFSI
  • Manufacturing
  • Telecom and IT
  • Others

By Application

  • Service and Support
  • Sales
  • Marketing
  • E-Commerce

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa
This study identifies the integration of analytics into SaaS CRM as one of the prime reasons driving the SaaS customer relationship management (CRM) market growth during the next few years. Also, the growing demand for social interaction and the advent of big data and analytics services will lead to sizable demand in the market.

The report on SaaS customer relationship management (CRM) market covers the following areas:

  • SaaS customer relationship management (CRM) market sizing
  • SaaS customer relationship management (CRM) market forecast
  • SaaS customer relationship management (CRM) market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading SaaS customer relationship management (CRM) market vendors that include Capillary Technologies, Cendyn Group LLC, DataAegis Software Pvt Ltd., Doxim Inc, HCL Technologies Ltd., HubSpot Inc., Infor Inc., International Business Machines Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., Veeva Systems Inc., Verint Systems Inc, Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd. Also, the SaaS customer relationship management (CRM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources through an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
Exhibit 06: Executive Summary - Chart on Market Segmentation by Application
Exhibit 07: Executive Summary - Chart on Incremental Growth
Exhibit 08: Executive Summary - Data Table on Incremental Growth
Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
2 Market Landscape
2.1 Market ecosystem
Exhibit 10: Parent market
Exhibit 11: Market Characteristics
3 Market Sizing
3.1 Market definition
Exhibit 12: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 13: Market segments
3.3 Market size 2022
3.4 Market outlook: Forecast for 2022-2027
Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
4 Historic Market Size
4.1 Global SaaS Customer Relationship Management (CRM) Market 2017 - 2021
Exhibit 18: Historic Market Size - Data Table on Global SaaS Customer Relationship Management (CRM) Market 2017 - 2021 ($ million)
4.2 End-user Segment Analysis 2017 - 2021
Exhibit 19: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
4.3 Application Segment Analysis 2017 - 2021
Exhibit 20: Historic Market Size - Application Segment 2017 - 2021 ($ million)
4.4 Geography Segment Analysis 2017 - 2021
Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
4.5 Country Segment Analysis 2017 - 2021
Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
5 Five Forces Analysis
5.1 Five forces summary
Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
5.2 Bargaining power of buyers
Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
5.3 Bargaining power of suppliers
Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
5.4 Threat of new entrants
Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
5.5 Threat of substitutes
Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
5.6 Threat of rivalry
Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
5.7 Market condition
Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
6 Market Segmentation by End-user
6.1 Market segments
Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
6.2 Comparison by End-user
Exhibit 32: Chart on Comparison by End-user
Exhibit 33: Data Table on Comparison by End-user
6.3 Retail - Market size and forecast 2022-2027
Exhibit 34: Chart on Retail - Market size and forecast 2022-2027 ($ million)
Exhibit 35: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
Exhibit 36: Chart on Retail - Year-over-year growth 2022-2027 (%)
Exhibit 37: Data Table on Retail - Year-over-year growth 2022-2027 (%)
6.4 BFSI - Market size and forecast 2022-2027
Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
6.5 Manufacturing - Market size and forecast 2022-2027
Exhibit 42: Chart on Manufacturing - Market size and forecast 2022-2027 ($ million)
Exhibit 43: Data Table on Manufacturing - Market size and forecast 2022-2027 ($ million)
Exhibit 44: Chart on Manufacturing - Year-over-year growth 2022-2027 (%)
Exhibit 45: Data Table on Manufacturing - Year-over-year growth 2022-2027 (%)
6.6 Telecom and IT - Market size and forecast 2022-2027
Exhibit 46: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ million)
Exhibit 47: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ million)
Exhibit 48: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
Exhibit 49: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
6.7 Others - Market size and forecast 2022-2027
Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
6.8 Market opportunity by End-user
Exhibit 54: Market opportunity by End-user ($ million)
7 Market Segmentation by Application
7.1 Market segments
Exhibit 55: Chart on Application - Market share 2022-2027 (%)
Exhibit 56: Data Table on Application - Market share 2022-2027 (%)
7.2 Comparison by Application
Exhibit 57: Chart on Comparison by Application
Exhibit 58: Data Table on Comparison by Application
7.3 Service and Support - Market size and forecast 2022-2027
Exhibit 59: Chart on Service and Support - Market size and forecast 2022-2027 ($ million)
Exhibit 60: Data Table on Service and Support - Market size and forecast 2022-2027 ($ million)
Exhibit 61: Chart on Service and Support - Year-over-year growth 2022-2027 (%)
Exhibit 62: Data Table on Service and Support - Year-over-year growth 2022-2027 (%)
7.4 Sales - Market size and forecast 2022-2027
Exhibit 63: Chart on Sales - Market size and forecast 2022-2027 ($ million)
Exhibit 64: Data Table on Sales - Market size and forecast 2022-2027 ($ million)
Exhibit 65: Chart on Sales - Year-over-year growth 2022-2027 (%)
Exhibit 66: Data Table on Sales - Year-over-year growth 2022-2027 (%)
7.5 Marketing - Market size and forecast 2022-2027
Exhibit 67: Chart on Marketing - Market size and forecast 2022-2027 ($ million)
Exhibit 68: Data Table on Marketing - Market size and forecast 2022-2027 ($ million)
Exhibit 69: Chart on Marketing - Year-over-year growth 2022-2027 (%)
Exhibit 70: Data Table on Marketing - Year-over-year growth 2022-2027 (%)
7.6 E-Commerce - Market size and forecast 2022-2027
Exhibit 71: Chart on E-Commerce - Market size and forecast 2022-2027 ($ million)
Exhibit 72: Data Table on E-Commerce - Market size and forecast 2022-2027 ($ million)
Exhibit 73: Chart on E-Commerce - Year-over-year growth 2022-2027 (%)
Exhibit 74: Data Table on E-Commerce - Year-over-year growth 2022-2027 (%)
7.7 Market opportunity by Application
Exhibit 75: Market opportunity by Application ($ million)
8 Customer Landscape
8.1 Customer landscape overview
Exhibit 76: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Exhibit 77: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibit 78: Data Table on Market share By Geographical Landscape 2022-2027 (%)
9.2 Geographic comparison
Exhibit 79: Chart on Geographic comparison
Exhibit 80: Data Table on Geographic comparison
9.3 North America - Market size and forecast 2022-2027
Exhibit 81: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 82: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibit 83: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibit 84: Data Table on North America - Year-over-year growth 2022-2027 (%)
9.4 Europe - Market size and forecast 2022-2027
Exhibit 85: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 86: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibit 87: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibit 88: Data Table on Europe - Year-over-year growth 2022-2027 (%)
9.5 APAC - Market size and forecast 2022-2027
Exhibit 89: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 90: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibit 91: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibit 92: Data Table on APAC - Year-over-year growth 2022-2027 (%)
9.6 South America - Market size and forecast 2022-2027
Exhibit 93: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 94: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibit 95: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibit 96: Data Table on South America - Year-over-year growth 2022-2027 (%)
9.7 Middle East and Africa - Market size and forecast 2022-2027
Exhibit 97: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 98: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibit 99: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibit 100: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
9.8 US - Market size and forecast 2022-2027
Exhibit 101: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibit 102: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibit 103: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibit 104: Data Table on US - Year-over-year growth 2022-2027 (%)
9.9 Canada - Market size and forecast 2022-2027
Exhibit 105: Chart on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 106: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
Exhibit 107: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibit 108: Data Table on Canada - Year-over-year growth 2022-2027 (%)
9.10 UK - Market size and forecast 2022-2027
Exhibit 109: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 110: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibit 111: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibit 112: Data Table on UK - Year-over-year growth 2022-2027 (%)
9.11 Germany - Market size and forecast 2022-2027
Exhibit 113: Chart on Germany - Market size and forecast 2022-2027 ($ million)
Exhibit 114: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
Exhibit 115: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibit 116: Data Table on Germany - Year-over-year growth 2022-2027 (%)
9.12 Japan - Market size and forecast 2022-2027
Exhibit 117: Chart on Japan - Market size and forecast 2022-2027 ($ million)
Exhibit 118: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
Exhibit 119: Chart on Japan - Year-over-year growth 2022-2027 (%)
Exhibit 120: Data Table on Japan - Year-over-year growth 2022-2027 (%)
9.13 Market opportunity By Geographical Landscape
Exhibit 121: Market opportunity By Geographical Landscape ($ million)
10 Drivers, Challenges, and Trends
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Exhibit 122: Impact of drivers and challenges in 2022 and 2027
10.4 Market trends
11 Vendor Landscape
11.1 Overview
11.2 Vendor landscape
Exhibit 123: Overview on Criticality of inputs and Factors of differentiation
11.3 Landscape disruption
Exhibit 124: Overview on factors of disruption
11.4 Industry risks
Exhibit 125: Impact of key risks on business
12 Vendor Analysis
12.1 Vendors covered
Exhibit 126: Vendors covered
12.2 Market positioning of vendors
Exhibit 127: Matrix on vendor position and classification
12.3 Capillary Technologies
Exhibit 128: Capillary Technologies - Overview
Exhibit 129: Capillary Technologies - Product/Service
Exhibit 130: Capillary Technologies - Key offerings
12.4 Cendyn Group LLC
Exhibit 131: Cendyn Group LLC - Overview
Exhibit 132: Cendyn Group LLC - Product/Service
Exhibit 133: Cendyn Group LLC - Key offerings
12.5 Doxim Inc
Exhibit 134: Doxim Inc - Overview
Exhibit 135: Doxim Inc - Product/Service
Exhibit 136: Doxim Inc - Key offerings
12.6 Infor Inc.
Exhibit 137: Infor Inc. - Overview
Exhibit 138: Infor Inc. - Product/Service
Exhibit 139: Infor Inc. - Key news
Exhibit 140: Infor Inc. - Key offerings
12.7 International Business Machines Corp.
Exhibit 141: International Business Machines Corp. - Overview
Exhibit 142: International Business Machines Corp. - Business segments
Exhibit 143: International Business Machines Corp. - Key news
Exhibit 144: International Business Machines Corp. - Key offerings
Exhibit 145: International Business Machines Corp. - Segment focus
12.8 NICE Ltd.
Exhibit 146: NICE Ltd. - Overview
Exhibit 147: NICE Ltd. - Business segments
Exhibit 148: NICE Ltd. - Key news
Exhibit 149: NICE Ltd. - Key offerings
Exhibit 150: NICE Ltd. - Segment focus
12.9 Oracle Corp.
Exhibit 151: Oracle Corp. - Overview
Exhibit 152: Oracle Corp. - Business segments
Exhibit 153: Oracle Corp. - Key news
Exhibit 154: Oracle Corp. - Key offerings
Exhibit 155: Oracle Corp. - Segment focus
12.10 Pegasystems Inc.
Exhibit 156: Pegasystems Inc. - Overview
Exhibit 157: Pegasystems Inc. - Product/Service
Exhibit 158: Pegasystems Inc. - Key news
Exhibit 159: Pegasystems Inc. - Key offerings
12.11 Sage Group Plc
Exhibit 160: Sage Group Plc - Overview
Exhibit 161: Sage Group Plc - Business segments
Exhibit 162: Sage Group Plc - Key news
Exhibit 163: Sage Group Plc - Key offerings
Exhibit 164: Sage Group Plc - Segment focus
12.12 SAP SE
Exhibit 165: SAP SE - Overview
Exhibit 166: SAP SE - Business segments
Exhibit 167: SAP SE - Key news
Exhibit 168: SAP SE - Key offerings
Exhibit 169: SAP SE - Segment focus
12.13 SugarCRM Inc.
Exhibit 170: SugarCRM Inc. - Overview
Exhibit 171: SugarCRM Inc. - Product/Service
Exhibit 172: SugarCRM Inc. - Key offerings
12.14 Veeva Systems Inc.
Exhibit 173: Veeva Systems Inc. - Overview
Exhibit 174: Veeva Systems Inc. - Business segments
Exhibit 175: Veeva Systems Inc. - Key offerings
Exhibit 176: Veeva Systems Inc. - Segment focus
12.15 Verint Systems Inc
Exhibit 177: Verint Systems Inc - Overview
Exhibit 178: Verint Systems Inc - Product/Service
Exhibit 179: Verint Systems Inc - Key offerings
12.16 Zendesk Inc.
Exhibit 180: Zendesk Inc. - Overview
Exhibit 181: Zendesk Inc. - Product/Service
Exhibit 182: Zendesk Inc. - Key offerings
12.17 Zoho Corp. Pvt. Ltd.
Exhibit 183: Zoho Corp. Pvt. Ltd. - Overview
Exhibit 184: Zoho Corp. Pvt. Ltd. - Product/Service
Exhibit 185: Zoho Corp. Pvt. Ltd. - Key offerings
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Exhibit 186: Inclusions checklist
Exhibit 187: Exclusions checklist
13.3 Currency conversion rates for US$
Exhibit 188: Currency conversion rates for US$
13.4 Research methodology
Exhibit 189: Research methodology
Exhibit 190: Validation techniques employed for market sizing
Exhibit 191: Information sources
13.5 List of abbreviations
Exhibit 192: List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 6: Executive Summary - Chart on Market Segmentation by Application
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Vendor Market Positioning
Exhibits 10: Parent market
Exhibits 11: Market Characteristics
Exhibits 12: Offerings of vendors included in the market definition
Exhibits 13: Market segments
Exhibits 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibits 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibits 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits 18: Historic Market Size - Data Table on Global SaaS Customer Relationship Management (CRM) Market 2017 - 2021 ($ million)
Exhibits 19: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
Exhibits 20: Historic Market Size - Application Segment 2017 - 2021 ($ million)
Exhibits 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
Exhibits 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
Exhibits 23: Five forces analysis - Comparison between 2022 and 2027
Exhibits 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits 26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits 27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits 28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits 29: Chart on Market condition - Five forces 2022 and 2027
Exhibits 30: Chart on End-user - Market share 2022-2027 (%)
Exhibits 31: Data Table on End-user - Market share 2022-2027 (%)
Exhibits 32: Chart on Comparison by End-user
Exhibits 33: Data Table on Comparison by End-user
Exhibits 34: Chart on Retail - Market size and forecast 2022-2027 ($ million)
Exhibits 35: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
Exhibits 36: Chart on Retail - Year-over-year growth 2022-2027 (%)
Exhibits 37: Data Table on Retail - Year-over-year growth 2022-2027 (%)
Exhibits 38: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
Exhibits 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
Exhibits 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits 42: Chart on Manufacturing - Market size and forecast 2022-2027 ($ million)
Exhibits 43: Data Table on Manufacturing - Market size and forecast 2022-2027 ($ million)
Exhibits 44: Chart on Manufacturing - Year-over-year growth 2022-2027 (%)
Exhibits 45: Data Table on Manufacturing - Year-over-year growth 2022-2027 (%)
Exhibits 46: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ million)
Exhibits 47: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ million)
Exhibits 48: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
Exhibits 49: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
Exhibits 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
Exhibits 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
Exhibits 52: Chart on Others - Year-over-year growth 2022-2027 (%)
Exhibits 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
Exhibits 54: Market opportunity by End-user ($ million)
Exhibits 55: Chart on Application - Market share 2022-2027 (%)
Exhibits 56: Data Table on Application - Market share 2022-2027 (%)
Exhibits 57: Chart on Comparison by Application
Exhibits 58: Data Table on Comparison by Application
Exhibits 59: Chart on Service and Support - Market size and forecast 2022-2027 ($ million)
Exhibits 60: Data Table on Service and Support - Market size and forecast 2022-2027 ($ million)
Exhibits 61: Chart on Service and Support - Year-over-year growth 2022-2027 (%)
Exhibits 62: Data Table on Service and Support - Year-over-year growth 2022-2027 (%)
Exhibits 63: Chart on Sales - Market size and forecast 2022-2027 ($ million)
Exhibits 64: Data Table on Sales - Market size and forecast 2022-2027 ($ million)
Exhibits 65: Chart on Sales - Year-over-year growth 2022-2027 (%)
Exhibits 66: Data Table on Sales - Year-over-year growth 2022-2027 (%)
Exhibits 67: Chart on Marketing - Market size and forecast 2022-2027 ($ million)
Exhibits 68: Data Table on Marketing - Market size and forecast 2022-2027 ($ million)
Exhibits 69: Chart on Marketing - Year-over-year growth 2022-2027 (%)
Exhibits 70: Data Table on Marketing - Year-over-year growth 2022-2027 (%)
Exhibits 71: Chart on E-Commerce - Market size and forecast 2022-2027 ($ million)
Exhibits 72: Data Table on E-Commerce - Market size and forecast 2022-2027 ($ million)
Exhibits 73: Chart on E-Commerce - Year-over-year growth 2022-2027 (%)
Exhibits 74: Data Table on E-Commerce - Year-over-year growth 2022-2027 (%)
Exhibits 75: Market opportunity by Application ($ million)
Exhibits 76: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 77: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 78: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits 79: Chart on Geographic comparison
Exhibits 80: Data Table on Geographic comparison
Exhibits 81: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibits 82: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibits 83: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits 84: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits 85: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits 86: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits 87: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 88: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits 89: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits 90: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits 91: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 92: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits 93: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibits 94: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibits 95: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits 96: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits 97: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits 98: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits 99: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 100: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits 101: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibits 102: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibits 103: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits 104: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits 105: Chart on Canada - Market size and forecast 2022-2027 ($ million)
Exhibits 106: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
Exhibits 107: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibits 108: Data Table on Canada - Year-over-year growth 2022-2027 (%)
Exhibits 109: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibits 110: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibits 111: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits 112: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits 113: Chart on Germany - Market size and forecast 2022-2027 ($ million)
Exhibits 114: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
Exhibits 115: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 116: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits 117: Chart on Japan - Market size and forecast 2022-2027 ($ million)
Exhibits 118: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
Exhibits 119: Chart on Japan - Year-over-year growth 2022-2027 (%)
Exhibits 120: Data Table on Japan - Year-over-year growth 2022-2027 (%)
Exhibits 121: Market opportunity By Geographical Landscape ($ million)
Exhibits 122: Impact of drivers and challenges in 2022 and 2027
Exhibits 123: Overview on Criticality of inputs and Factors of differentiation
Exhibits 124: Overview on factors of disruption
Exhibits 125: Impact of key risks on business
Exhibits 126: Vendors covered
Exhibits 127: Matrix on vendor position and classification
Exhibits 128: Capillary Technologies - Overview
Exhibits 129: Capillary Technologies - Product/Service
Exhibits 130: Capillary Technologies - Key offerings
Exhibits 131: Cendyn Group LLC - Overview
Exhibits 132: Cendyn Group LLC - Product/Service
Exhibits 133: Cendyn Group LLC - Key offerings
Exhibits 134: Doxim Inc - Overview
Exhibits 135: Doxim Inc - Product/Service
Exhibits 136: Doxim Inc - Key offerings
Exhibits 137: Infor Inc. - Overview
Exhibits 138: Infor Inc. - Product/Service
Exhibits 139: Infor Inc. - Key news
Exhibits 140: Infor Inc. - Key offerings
Exhibits 141: International Business Machines Corp. - Overview
Exhibits 142: International Business Machines Corp. - Business segments
Exhibits 143: International Business Machines Corp. - Key news
Exhibits 144: International Business Machines Corp. - Key offerings
Exhibits 145: International Business Machines Corp. - Segment focus
Exhibits 146: NICE Ltd. - Overview
Exhibits 147: NICE Ltd. - Business segments
Exhibits 148: NICE Ltd. - Key news
Exhibits 149: NICE Ltd. - Key offerings
Exhibits 150: NICE Ltd. - Segment focus
Exhibits 151: Oracle Corp. - Overview
Exhibits 152: Oracle Corp. - Business segments
Exhibits 153: Oracle Corp. - Key news
Exhibits 154: Oracle Corp. - Key offerings
Exhibits 155: Oracle Corp. - Segment focus
Exhibits 156: Pegasystems Inc. - Overview
Exhibits 157: Pegasystems Inc. - Product/Service
Exhibits 158: Pegasystems Inc. - Key news
Exhibits 159: Pegasystems Inc. - Key offerings
Exhibits 160: Sage Group Plc - Overview
Exhibits 161: Sage Group Plc - Business segments
Exhibits 162: Sage Group Plc - Key news
Exhibits 163: Sage Group Plc - Key offerings
Exhibits 164: Sage Group Plc - Segment focus
Exhibits 165: SAP SE - Overview
Exhibits 166: SAP SE - Business segments
Exhibits 167: SAP SE - Key news
Exhibits 168: SAP SE - Key offerings
Exhibits 169: SAP SE - Segment focus
Exhibits 170: SugarCRM Inc. - Overview
Exhibits 171: SugarCRM Inc. - Product/Service
Exhibits 172: SugarCRM Inc. - Key offerings
Exhibits 173: Veeva Systems Inc. - Overview
Exhibits 174: Veeva Systems Inc. - Business segments
Exhibits 175: Veeva Systems Inc. - Key offerings
Exhibits 176: Veeva Systems Inc. - Segment focus
Exhibits 177: Verint Systems Inc - Overview
Exhibits 178: Verint Systems Inc - Product/Service
Exhibits 179: Verint Systems Inc - Key offerings
Exhibits 180: Zendesk Inc. - Overview
Exhibits 181: Zendesk Inc. - Product/Service
Exhibits 182: Zendesk Inc. - Key offerings
Exhibits 183: Zoho Corp. Pvt. Ltd. - Overview
Exhibits 184: Zoho Corp. Pvt. Ltd. - Product/Service
Exhibits 185: Zoho Corp. Pvt. Ltd. - Key offerings
Exhibits 186: Inclusions checklist
Exhibits 187: Exclusions checklist
Exhibits 188: Currency conversion rates for US$
Exhibits 189: Research methodology
Exhibits 190: Validation techniques employed for market sizing
Exhibits 191: Information sources
Exhibits 192: List of abbreviations

Executive Summary

The publisher recognizes the following companies as the key players in the global saas customer relationship management (CRM) market: Capillary Technologies, Cendyn Group LLC, DataAegis Software Pvt Ltd., Doxim Inc, HCL Technologies Ltd., HubSpot Inc., Infor Inc., International Business Machines Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce.com Inc., SAP SE, SugarCRM Inc., Veeva Systems Inc., Verint Systems Inc, Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd.

Commenting on the report, an analyst from the research team said: `The latest trend gaining momentum in the market is the integration of analytics into SaaS CRM.`

According to the report, one of the major drivers for this market is the increasing adoption of SaaS CRM by SMEs.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Capillary Technologies
  • Cendyn Group LLC
  • DataAegis Software Pvt Ltd.
  • Doxim Inc
  • HCL Technologies Ltd.
  • HubSpot Inc.
  • Infor Inc.
  • International Business Machines Corp.
  • NICE Ltd.
  • Oracle Corp.
  • Pegasystems Inc.
  • Sage Group Plc
  • Salesforce.com Inc.
  • SAP SE
  • SugarCRM Inc.
  • Veeva Systems Inc.
  • Verint Systems Inc
  • Vtiger Systems India Pvt. Ltd.
  • Zendesk Inc.
  • Zoho Corp. Pvt. Ltd.

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