The results of an independent survey of 80 mental health patient groups in 2020. Collectively, these patient groups reached out to 45,500 people with various mental-health conditions during 2020. The respondent mental-health patient groups commented on 7 companies, selecting those with the “Best” corporate reputation in 2020, and which were “Best” at responding to Covid-19 in 2020.
Summary of findings
Findings from the 2020 ‘Corporate Reputation’ survey show that many members of the population feared their mental health to be suffering during the pandemic. Mental-health patient groups responding to the survey reported increased contact during the year with individuals seeking help for mental-health issues. Yet respondent mental-health patient groups described, in their commentaries to the survey, how pharma’s reaction to the pandemic was, for the most part, muted. They pointed out several ways in which pharma companies could have provided help to mental-health communities.
About the survey of 80 mental-health patient groups:
When? The survey was conducted in November 2020-February 2021, when key events of the pandemic will have influenced the opinions of respondent mental-health patient groups.
The questionnaire? Pharma was assessed across a wide range of its activities important to patients and patient groups, including a new indicator for 2020 - pharma’s effectiveness at tackling Covid-19 during that year.
How were the companies assessed? The indicators used to measure a company’s corporate reputation:
1. Covid-19 response [new for the 2020 survey]
2. Patient centricity
3. Patient information
4. Patient safety
5. High-quality products
6.i. Transparency: pricing
6.ii. Transparency: clinical-trial data
6.iii. Transparency: funding of external stakeholders
7. Integrity
8. Quality of relationships with patient groups
9. Providing services ‘beyond the pill’
10.i. Engaging patients in research
10.ii. Engaging patients in development.
Table of Contents
1 Executive summary
8 Relationships that mental health patient groups have with pharma
11 Industry-wide findings
17 The corporate-reputation rankings of 7 pharma companies, 2020 (v. 2019), as assessed by mental health patient groups familiar with the companies
33 The corporate-reputation rankings of 3 pharma companies, 2020, as assessed by mental health patient groups that work/partner with the companies
49 Profiles of the 7 companies, 2020 (v. 2019)
Samples
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Companies Mentioned
- AbbVie
- Eli Lilly
- Janssen
- Lundbeck
- Otsuka
- Sandoz
- Teva
