SCORM Modules for your Learning Management System

Easily download eight customer service micro-learning courses in separate SCORM, xAPI, cmi5, AICC, or MP4 files.

These training courses are tested and proven to work on more than 156 Learning Management Systems (LMS).

Train the eight individual courses, or put the full line-up together as a master class. The courses comprise:

Telephone Skills
7 minutes
Maya Angelou once said, "People will forget what you said. They will forget what you did. But, people will never forget how you made them feel." That point right there - people will never forget how you made them feel - is why this course was created.

Call Control
35 minutes
The average customer support call lasts two minutes longer than it needs to. We stay in the conversation because we don't know how to bring it to a close politely. It's time to fix that, and that's what this course is about. This course delivers proven conversation control techniques that will help you assertively interject when conversations get out of your control. You'll assert yourself with confidence, and within a matter of seconds, you'll be back in control.

Empathy in Customer Service
9 Minutes
The biggest problem with the customer experience in most companies is how we talk to customers. A lot of the time, we come across as indifferent or uncaring. It's not that we don't care, but there is a perception of a lack of concern. This course fixes the empathy problem in customer interactions with practical empathy application.

Email Best Practices for Customer Service
6 minutes
Four elements of a great email customer experience - So you can craft personable emails that reflect your brand voice.

Best Practices for Chat Customer Support
26 minutes
This training is about how to deliver the best possible customer experience in chat interactions. You'll learn everything from grammar in chat to how to use the right language to build rapport.

Supporting Customers Over Text
23 minutes
This training is about how to deliver the best possible customer experience in chat interactions. You'll learn everything appropriate use of emojis and abbreviations (i.e. LOL, THX, B4) to what to do if you get prank texts.

Delivering Bad News to Customers
7 minutes
A doctor inspired the course provider to explore and ultimately teach the best approach to delivering bad news. This course prepares you to confidently tell customers what they don't want to hear in four steps. You'll learn how to guide your customers to the next steps and accept your word as final.

Handling Challenging Customers
28 minutes
In this module, you'll go from feeling overwhelmed and powerless in intense interactions with challenging customers, to feeling confident, firm, and in-control as you bring down the temperature in interactions and guide customers to the next steps.

Walmart called these eLearning courses “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you are asked to actively participate in each module, and there are action items you take away.”

Before buying this product you should test a SCORM class to make sure our courses are compatible with your Learning Management System. The training provider will happily give you a preview module to test on your LMS!