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call Center Artificial Intelligence (AI) Market 2024-2028

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    Report

  • 189 Pages
  • July 2024
  • Region: Global
  • TechNavio
  • ID: 5513587
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The call center artificial intelligence (AI) market is forecasted to grow by USD 4.30 billion during 2023-2028, accelerating at a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based call centers, necessity to improve CRM for effective revenue generation, and increased demand for web self-service.

The call center artificial intelligence (AI) market is segmented as below:

By End-user

  • BFSI
  • RetAIl and e-commerce
  • IT and telecom
  • Media and entertAInment
  • Others

By Channel

  • Phone
  • Chat
  • EmAIl or text
  • Social media
  • Website

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the call center artificial intelligence (AI) market growth during the next few years. Also, growing popularity of live chats and increasing number of strategic alliances will lead to sizable demand in the market.

The report on the call center artificial intelligence (AI) market covers the following areas:

  • Call center artificial intelligence (AI) market sizing
  • Call center artificial intelligence (AI) market forecast
  • Call center artificial intelligence (AI) market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detAIled analysis of several leading call center artificial intelligence (AI) market vendors that include Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., RulAI, SAP SE, Talkdesk Inc., and Zendesk Inc. Also, the call center artificial intelligence (AI) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contAIns a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detAIled picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Channel
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
Parent Market
Data Table on - Parent Market
2.2 Market characteristics
Market characteristics analysis
2.3 Value chain analysis
Value Chain Analysis
3 Market Sizing
3.1 Market definition
Offerings of companies included in the market definition
3.2 Market segment analysis
Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
Chart on Global - Market size and forecast 2023-2028 ($ million)
Data Table on Global - Market size and forecast 2023-2028 ($ million)
Chart on Global Market: Year-over-year growth 2023-2028 (%)
Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Call Center Artificial Intelligence (AI) Market 2018 - 2022
Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2018 - 2022 ($ million)
4.2 End-user segment analysis 2018 - 2022
Historic Market Size - End-user Segment 2018 - 2022 ($ million)
4.3 Channel segment analysis 2018 - 2022
Historic Market Size - Channel Segment 2018 - 2022 ($ million)
4.4 Geography segment analysis 2018 - 2022
Historic Market Size - Geography Segment 2018 - 2022 ($ million)
4.5 Country segment analysis 2018 - 2022
Historic Market Size - Country Segment 2018 - 2022 ($ million)
5 Five Forces Analysis
5.1 Five forces summary
Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by End-user
6.1 Market segments
Chart on End-user - Market share 2023-2028 (%)
Data Table on End-user - Market share 2023-2028 (%)
6.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
6.3 BFSI - Market size and forecast 2023-2028
Chart on BFSI - Market size and forecast 2023-2028 ($ million)
Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
Chart on BFSI - Year-over-year growth 2023-2028 (%)
Data Table on BFSI - Year-over-year growth 2023-2028 (%)
6.4 Retail and e-commerce - Market size and forecast 2023-2028
Chart on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
Data Table on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
Chart on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
Data Table on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
6.5 IT and telecom - Market size and forecast 2023-2028
Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
6.6 Media and entertainment - Market size and forecast 2023-2028
Chart on Media and entertainment - Market size and forecast 2023-2028 ($ million)
Data Table on Media and entertainment - Market size and forecast 2023-2028 ($ million)
Chart on Media and entertainment - Year-over-year growth 2023-2028 (%)
Data Table on Media and entertainment - Year-over-year growth 2023-2028 (%)
6.7 Others - Market size and forecast 2023-2028
Chart on Others - Market size and forecast 2023-2028 ($ million)
Data Table on Others - Market size and forecast 2023-2028 ($ million)
Chart on Others - Year-over-year growth 2023-2028 (%)
Data Table on Others - Year-over-year growth 2023-2028 (%)
6.8 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)
7 Market Segmentation by Channel
7.1 Market segments
Chart on Channel - Market share 2023-2028 (%)
Data Table on Channel - Market share 2023-2028 (%)
7.2 Comparison by Channel
Chart on Comparison by Channel
Data Table on Comparison by Channel
7.3 Phone - Market size and forecast 2023-2028
Chart on Phone - Market size and forecast 2023-2028 ($ million)
Data Table on Phone - Market size and forecast 2023-2028 ($ million)
Chart on Phone - Year-over-year growth 2023-2028 (%)
Data Table on Phone - Year-over-year growth 2023-2028 (%)
7.4 Chat - Market size and forecast 2023-2028
Chart on Chat - Market size and forecast 2023-2028 ($ million)
Data Table on Chat - Market size and forecast 2023-2028 ($ million)
Chart on Chat - Year-over-year growth 2023-2028 (%)
Data Table on Chat - Year-over-year growth 2023-2028 (%)
7.5 Email or text - Market size and forecast 2023-2028
Chart on Email or text - Market size and forecast 2023-2028 ($ million)
Data Table on Email or text - Market size and forecast 2023-2028 ($ million)
Chart on Email or text - Year-over-year growth 2023-2028 (%)
Data Table on Email or text - Year-over-year growth 2023-2028 (%)
7.6 Social media - Market size and forecast 2023-2028
Chart on Social media - Market size and forecast 2023-2028 ($ million)
Data Table on Social media - Market size and forecast 2023-2028 ($ million)
Chart on Social media - Year-over-year growth 2023-2028 (%)
Data Table on Social media - Year-over-year growth 2023-2028 (%)
7.7 Website - Market size and forecast 2023-2028
Chart on Website - Market size and forecast 2023-2028 ($ million)
Data Table on Website - Market size and forecast 2023-2028 ($ million)
Chart on Website - Year-over-year growth 2023-2028 (%)
Data Table on Website - Year-over-year growth 2023-2028 (%)
7.8 Market opportunity by Channel
Market opportunity by Channel ($ million)
Data Table on Market opportunity by Channel ($ million)
8 Customer Landscape
8.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
Chart on Market share By Geographical Landscape 2023-2028 (%)
Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
Chart on North America - Market size and forecast 2023-2028 ($ million)
Data Table on North America - Market size and forecast 2023-2028 ($ million)
Chart on North America - Year-over-year growth 2023-2028 (%)
Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 APAC - Market size and forecast 2023-2028
Chart on APAC - Market size and forecast 2023-2028 ($ million)
Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Chart on APAC - Year-over-year growth 2023-2028 (%)
Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.5 Europe - Market size and forecast 2023-2028
Chart on Europe - Market size and forecast 2023-2028 ($ million)
Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Chart on Europe - Year-over-year growth 2023-2028 (%)
Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
Chart on South America - Market size and forecast 2023-2028 ($ million)
Data Table on South America - Market size and forecast 2023-2028 ($ million)
Chart on South America - Year-over-year growth 2023-2028 (%)
Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
Chart on US - Market size and forecast 2023-2028 ($ million)
Data Table on US - Market size and forecast 2023-2028 ($ million)
Chart on US - Year-over-year growth 2023-2028 (%)
Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 China - Market size and forecast 2023-2028
Chart on China - Market size and forecast 2023-2028 ($ million)
Data Table on China - Market size and forecast 2023-2028 ($ million)
Chart on China - Year-over-year growth 2023-2028 (%)
Data Table on China - Year-over-year growth 2023-2028 (%)
9.10 UK - Market size and forecast 2023-2028
Chart on UK - Market size and forecast 2023-2028 ($ million)
Data Table on UK - Market size and forecast 2023-2028 ($ million)
Chart on UK - Year-over-year growth 2023-2028 (%)
Data Table on UK - Year-over-year growth 2023-2028 (%)
9.11 Germany - Market size and forecast 2023-2028
Chart on Germany - Market size and forecast 2023-2028 ($ million)
Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Chart on Germany - Year-over-year growth 2023-2028 (%)
Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.12 Japan - Market size and forecast 2023-2028
Chart on Japan - Market size and forecast 2023-2028 ($ million)
Data Table on Japan - Market size and forecast 2023-2028 ($ million)
Chart on Japan - Year-over-year growth 2023-2028 (%)
Data Table on Japan - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Tables on Market opportunity By Geographical Landscape ($ million)
10 Drivers, Challenges, and Opportunity/Restraints
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints
11 Competitive Landscape
11.1 Overview
11.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
Overview on factors of disruption
11.4 Industry risks
Impact of key risks on business
12 Competitive Analysis
12.1 Companies profiled
Companies covered
12.2 Market positioning of companies
Matrix on companies position and classification
12.3 Alphabet Inc.
Alphabet Inc. - Overview
Alphabet Inc. - Business segments
Alphabet Inc. - Key offerings
Alphabet Inc. - Segment focus
12.4 Amazon.com Inc.
Amazon.com Inc. - Overview
Amazon.com Inc. - Business segments
Amazon.com Inc. - Key news
Amazon.com Inc. - Key offerings
Amazon.com Inc. - Segment focus
12.5 Artificial Solutions International AB
Artificial Solutions International AB - Overview
Artificial Solutions International AB - Product / Service
Artificial Solutions International AB - Key offerings
12.6 Avaamo Inc.
Avaamo Inc. - Overview
Avaamo Inc. - Product / Service
Avaamo Inc. - Key offerings
12.7 Avaya LLC
Avaya LLC - Overview
Avaya LLC - Product / Service
Avaya LLC - Key news
Avaya LLC - Key offerings
12.8 Conversica Inc.
Conversica Inc. - Overview
Conversica Inc. - Product / Service
Conversica Inc. - Key offerings
12.9 Creative Virtual Ltd.
Creative Virtual Ltd. - Overview
Creative Virtual Ltd. - Product / Service
Creative Virtual Ltd. - Key offerings
12.10 EdgeVerve Systems Ltd.
EdgeVerve Systems Ltd. - Overview
EdgeVerve Systems Ltd. - Product / Service
EdgeVerve Systems Ltd. - Key offerings
12.11 Inbenta Holdings Inc.
Inbenta Holdings Inc. - Overview
Inbenta Holdings Inc. - Product / Service
Inbenta Holdings Inc. - Key offerings
12.12 Jio Haptik Technologies Ltd.
Jio Haptik Technologies Ltd. - Overview
Jio Haptik Technologies Ltd. - Product / Service
Jio Haptik Technologies Ltd. - Key offerings
12.13 Microsoft Corp.
Microsoft Corp. - Overview
Microsoft Corp. - Business segments
Microsoft Corp. - Key news
Microsoft Corp. - Key offerings
Microsoft Corp. - Segment focus
12.14 Nuance Communications Inc.
Nuance Communications Inc. - Overview
Nuance Communications Inc. - Product / Service
Nuance Communications Inc. - Key offerings
12.15 Oracle Corp.
Oracle Corp. - Overview
Oracle Corp. - Business segments
Oracle Corp. - Key news
Oracle Corp. - Key offerings
Oracle Corp. - Segment focus
12.16 SAP SE
SAP SE - Overview
SAP SE - Business segments
SAP SE - Key news
SAP SE - Key offerings
SAP SE - Segment focus
12.17 Zendesk Inc.
Zendesk Inc. - Overview
Zendesk Inc. - Product / Service
Zendesk Inc. - Key offerings
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
13.3 Currency conversion rates for US$
Currency conversion rates for US$
13.4 Research methodology
Research methodology
13.5 Data procurement
Information sources
13.6 Data validation
Data validation
13.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
13.8 Data synthesis
Data synthesis
13.9 360 degree market analysis
360 degree market analysis
13.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 6: Executive Summary - Chart on Market Segmentation by Channel
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Company Market Positioning
Exhibits 10: Parent Market
Exhibits 11: Data Table on - Parent Market
Exhibits 12: Market characteristics analysis
Exhibits 13: Value Chain Analysis
Exhibits 14: Offerings of companies included in the market definition
Exhibits 15: Market segments
Exhibits 16: Chart on Global - Market size and forecast 2023-2028 ($ million)
Exhibits 17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
Exhibits 18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 20: Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2018 - 2022 ($ million)
Exhibits 21: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
Exhibits 22: Historic Market Size - Channel Segment 2018 - 2022 ($ million)
Exhibits 23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
Exhibits 24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
Exhibits 25: Five forces analysis - Comparison between 2023 and 2028
Exhibits 26: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits 27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits 28: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits 29: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits 30: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits 31: Chart on Market condition - Five forces 2023 and 2028
Exhibits 32: Chart on End-user - Market share 2023-2028 (%)
Exhibits 33: Data Table on End-user - Market share 2023-2028 (%)
Exhibits 34: Chart on Comparison by End-user
Exhibits 35: Data Table on Comparison by End-user
Exhibits 36: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibits 37: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibits 38: Chart on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits 39: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits 40: Chart on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
Exhibits 41: Data Table on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
Exhibits 42: Chart on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
Exhibits 43: Data Table on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
Exhibits 44: Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
Exhibits 45: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
Exhibits 46: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
Exhibits 47: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
Exhibits 48: Chart on Media and entertainment - Market size and forecast 2023-2028 ($ million)
Exhibits 49: Data Table on Media and entertainment - Market size and forecast 2023-2028 ($ million)
Exhibits 50: Chart on Media and entertainment - Year-over-year growth 2023-2028 (%)
Exhibits 51: Data Table on Media and entertainment - Year-over-year growth 2023-2028 (%)
Exhibits 52: Chart on Others - Market size and forecast 2023-2028 ($ million)
Exhibits 53: Data Table on Others - Market size and forecast 2023-2028 ($ million)
Exhibits 54: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits 55: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits 56: Market opportunity by End-user ($ million)
Exhibits 57: Data Table on Market opportunity by End-user ($ million)
Exhibits 58: Chart on Channel - Market share 2023-2028 (%)
Exhibits 59: Data Table on Channel - Market share 2023-2028 (%)
Exhibits 60: Chart on Comparison by Channel
Exhibits 61: Data Table on Comparison by Channel
Exhibits 62: Chart on Phone - Market size and forecast 2023-2028 ($ million)
Exhibits 63: Data Table on Phone - Market size and forecast 2023-2028 ($ million)
Exhibits 64: Chart on Phone - Year-over-year growth 2023-2028 (%)
Exhibits 65: Data Table on Phone - Year-over-year growth 2023-2028 (%)
Exhibits 66: Chart on Chat - Market size and forecast 2023-2028 ($ million)
Exhibits 67: Data Table on Chat - Market size and forecast 2023-2028 ($ million)
Exhibits 68: Chart on Chat - Year-over-year growth 2023-2028 (%)
Exhibits 69: Data Table on Chat - Year-over-year growth 2023-2028 (%)
Exhibits 70: Chart on Email or text - Market size and forecast 2023-2028 ($ million)
Exhibits 71: Data Table on Email or text - Market size and forecast 2023-2028 ($ million)
Exhibits 72: Chart on Email or text - Year-over-year growth 2023-2028 (%)
Exhibits 73: Data Table on Email or text - Year-over-year growth 2023-2028 (%)
Exhibits 74: Chart on Social media - Market size and forecast 2023-2028 ($ million)
Exhibits 75: Data Table on Social media - Market size and forecast 2023-2028 ($ million)
Exhibits 76: Chart on Social media - Year-over-year growth 2023-2028 (%)
Exhibits 77: Data Table on Social media - Year-over-year growth 2023-2028 (%)
Exhibits 78: Chart on Website - Market size and forecast 2023-2028 ($ million)
Exhibits 79: Data Table on Website - Market size and forecast 2023-2028 ($ million)
Exhibits 80: Chart on Website - Year-over-year growth 2023-2028 (%)
Exhibits 81: Data Table on Website - Year-over-year growth 2023-2028 (%)
Exhibits 82: Market opportunity by Channel ($ million)
Exhibits 83: Data Table on Market opportunity by Channel ($ million)
Exhibits 84: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 85: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 86: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 87: Chart on Geographic comparison
Exhibits 88: Data Table on Geographic comparison
Exhibits 89: Chart on North America - Market size and forecast 2023-2028 ($ million)
Exhibits 90: Data Table on North America - Market size and forecast 2023-2028 ($ million)
Exhibits 91: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits 92: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits 93: Chart on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits 94: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits 95: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 96: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 97: Chart on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits 98: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits 99: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 100: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 101: Chart on South America - Market size and forecast 2023-2028 ($ million)
Exhibits 102: Data Table on South America - Market size and forecast 2023-2028 ($ million)
Exhibits 103: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits 104: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits 105: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits 106: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits 107: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 108: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 109: Chart on US - Market size and forecast 2023-2028 ($ million)
Exhibits 110: Data Table on US - Market size and forecast 2023-2028 ($ million)
Exhibits 111: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits 112: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits 113: Chart on China - Market size and forecast 2023-2028 ($ million)
Exhibits 114: Data Table on China - Market size and forecast 2023-2028 ($ million)
Exhibits 115: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibits 116: Data Table on China - Year-over-year growth 2023-2028 (%)
Exhibits 117: Chart on UK - Market size and forecast 2023-2028 ($ million)
Exhibits 118: Data Table on UK - Market size and forecast 2023-2028 ($ million)
Exhibits 119: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits 120: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits 121: Chart on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits 122: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits 123: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 124: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 125: Chart on Japan - Market size and forecast 2023-2028 ($ million)
Exhibits 126: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
Exhibits 127: Chart on Japan - Year-over-year growth 2023-2028 (%)
Exhibits 128: Data Table on Japan - Year-over-year growth 2023-2028 (%)
Exhibits 129: Market opportunity By Geographical Landscape ($ million)
Exhibits 130: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 131: Impact of drivers and challenges in 2023 and 2028
Exhibits 132: Overview on criticality of inputs and factors of differentiation
Exhibits 133: Overview on factors of disruption
Exhibits 134: Impact of key risks on business
Exhibits 135: Companies covered
Exhibits 136: Matrix on companies position and classification
Exhibits 137: Alphabet Inc. - Overview
Exhibits 138: Alphabet Inc. - Business segments
Exhibits 139: Alphabet Inc. - Key offerings
Exhibits 140: Alphabet Inc. - Segment focus
Exhibits 141: Amazon.com Inc. - Overview
Exhibits 142: Amazon.com Inc. - Business segments
Exhibits 143: Amazon.com Inc. - Key news
Exhibits 144: Amazon.com Inc. - Key offerings
Exhibits 145: Amazon.com Inc. - Segment focus
Exhibits 146: Artificial Solutions International AB - Overview
Exhibits 147: Artificial Solutions International AB - Product / Service
Exhibits 148: Artificial Solutions International AB - Key offerings
Exhibits 149: Avaamo Inc. - Overview
Exhibits 150: Avaamo Inc. - Product / Service
Exhibits 151: Avaamo Inc. - Key offerings
Exhibits 152: Avaya LLC - Overview
Exhibits 153: Avaya LLC - Product / Service
Exhibits 154: Avaya LLC - Key news
Exhibits 155: Avaya LLC - Key offerings
Exhibits 156: Conversica Inc. - Overview
Exhibits 157: Conversica Inc. - Product / Service
Exhibits 158: Conversica Inc. - Key offerings
Exhibits 159: Creative Virtual Ltd. - Overview
Exhibits 160: Creative Virtual Ltd. - Product / Service
Exhibits 161: Creative Virtual Ltd. - Key offerings
Exhibits 162: EdgeVerve Systems Ltd. - Overview
Exhibits 163: EdgeVerve Systems Ltd. - Product / Service
Exhibits 164: EdgeVerve Systems Ltd. - Key offerings
Exhibits 165: Inbenta Holdings Inc. - Overview
Exhibits 166: Inbenta Holdings Inc. - Product / Service
Exhibits 167: Inbenta Holdings Inc. - Key offerings
Exhibits 168: Jio Haptik Technologies Ltd. - Overview
Exhibits 169: Jio Haptik Technologies Ltd. - Product / Service
Exhibits 170: Jio Haptik Technologies Ltd. - Key offerings
Exhibits 171: Microsoft Corp. - Overview
Exhibits 172: Microsoft Corp. - Business segments
Exhibits 173: Microsoft Corp. - Key news
Exhibits 174: Microsoft Corp. - Key offerings
Exhibits 175: Microsoft Corp. - Segment focus
Exhibits 176: Nuance Communications Inc. - Overview
Exhibits 177: Nuance Communications Inc. - Product / Service
Exhibits 178: Nuance Communications Inc. - Key offerings
Exhibits 179: Oracle Corp. - Overview
Exhibits 180: Oracle Corp. - Business segments
Exhibits 181: Oracle Corp. - Key news
Exhibits 182: Oracle Corp. - Key offerings
Exhibits 183: Oracle Corp. - Segment focus
Exhibits 184: SAP SE - Overview
Exhibits 185: SAP SE - Business segments
Exhibits 186: SAP SE - Key news
Exhibits 187: SAP SE - Key offerings
Exhibits 188: SAP SE - Segment focus
Exhibits 189: Zendesk Inc. - Overview
Exhibits 190: Zendesk Inc. - Product / Service
Exhibits 191: Zendesk Inc. - Key offerings
Exhibits 192: Inclusions checklist
Exhibits 193: Exclusions checklist
Exhibits 194: Currency conversion rates for US$
Exhibits 195: Research methodology
Exhibits 196: Information sources
Exhibits 197: Data validation
Exhibits 198: Validation techniques employed for market sizing
Exhibits 199: Data synthesis
Exhibits 200: 360 degree market analysis
Exhibits 201: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global call center artificial intelligence (AI) market: Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., RulAI, SAP SE, Talkdesk Inc., and Zendesk Inc..

Commenting on the report, an analyst from the research team said: "The latest trend gAIning momentum in the market is integration of chatbots for better turnaround times."

According to the report, one of the major drivers for this market is the rising adoption of cloud-based call centers.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contAIns a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Alphabet Inc.
  • Amazon.com Inc.
  • Artificial Solutions International AB
  • Avaamo Inc.
  • Avaya LLC
  • Conversica Inc.
  • Creative Virtual Ltd.
  • EdgeVerve Systems Ltd.
  • Inbenta Holdings Inc.
  • Jio Haptik Technologies Ltd.
  • Kore.ai Inc.
  • Microsoft Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • Oracle Corp.
  • Pypestream Inc.
  • Rulai
  • SAP SE
  • Talkdesk Inc.
  • Zendesk Inc.

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