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Complaint Management Software Market Report by Type, Component, Deployment Mode, End Use Industry, and Region 2024-2032

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    Report

  • 147 Pages
  • March 2024
  • Region: Global
  • IMARC Group
  • ID: 5946377
Description Jump to:
The global complaint management software market size reached US$ 2.5 Billion in 2023. Looking forward, the publisher expects the market to reach US$ 5.8 Billion by 2032, exhibiting a growth rate (CAGR) of 9.8% during 2023-2032.

Complaint management software refers to a platform used to handle, manage, report, and respond to customer grievances and requests in a timely manner. It assists organizations in accepting, categorizing and tracking customer complaints from submission to resolution. It also prioritizes complaints based on various criteria, alerts service personnel, notifies customers when their issue has been addressed and streamlines the entire process to ensure faster resolutions. In recent years, complaint management software has gained traction among enterprises as it offers automated complaint and report processing, improves workflow, enhances customer service, and monitors customer feedback in real-time.

Complaint Management Software Market Trends:

The rising need to improve customer experience and protect brand image represents the primary factor driving the market growth. Complaint management software enables organizations to enhance the quality of their products or services by regularly monitoring and recording customer grievances and feedback. As a result, the growing awareness regarding numerous benefits offered by cloud-based complaint management software solutions, such as efficient resource utilization, direct IT control and cost-effectiveness, is augmenting the product demand. Additionally, the widespread adoption of customer-centric strategies and the escalating demand for automated workflow and complaint management operations are catalyzing the market growth. Besides this, the integration of innovative technologies, such as artificial intelligence (AI) and machine learning (ML), with complaint management software and significant advancements in IT infrastructure are providing lucrative opportunities to the market. Furthermore, the rising product usage in the healthcare, government and public sectors, several product innovations, and increasing investments in research and development (R&D) activities are some of the other factors propelling the market growth.

Key Market Segmentation:

The publisher provides an analysis of the key trends in each sub-segment of the global complaint management software market report, along with forecasts at the global, regional and country level from 2024-2032. The report has categorized the market based on type, component, deployment mode and end use industry.

Breakup by Type:

  • Integrated
  • Stand-alone

Breakup by Component:

  • Software
  • Services

Breakup by Deployment Mode:

  • Cloud-based
  • On-premises

Breakup by End Use Industry:

  • Government and Public Sector
  • BFSI
  • Retail
  • IT and Telecom
  • Hospitality
  • Healthcare
  • Others

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

  • The competitive landscape of the industry has also been examined along with the profiles of the key players being AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd

Key Questions Answered in This Report

1. What was the size of the global complaint management software market in 2023?
2. What is the expected growth rate of the global complaint management software market during 2024-2032?
3. What has been the impact of COVID-19 on the global complaint management software market?
4. What are the key factors driving the global complaint management software market?
5. What is the breakup of the global complaint management software market based on the type?
6. What is the breakup of the global complaint management software market based on the component?
7. What is the breakup of the global complaint management software market based on the deployment mode?
8. What is the breakup of the global complaint management software market based on the end-use industry?
9. What are the key regions in the global complaint management software market?
10. Who are the key players/companies in the global complaint management software market?

Table of Contents

1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Complaint Management Software Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Type
6.1 Integrated
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Stand-alone
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Component
7.1 Software
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Services
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Deployment Mode
8.1 Cloud-based
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 On-premises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by End Use Industry
9.1 Government and Public Sector
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 BFSI
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Retail
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 IT and Telecom
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Hospitality
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Healthcare
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 AssurX Inc.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.2 EtQ LLC
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Freshworks Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.3.3 Financials
15.3.4 HappyFox Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.5 Intelex Technologies (Industrial Scientific Corporation)
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.6 MasterControl Inc.
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.7 Quantivate LLC
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8 Salesforce.com Inc.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.8.3 Financials
15.3.8.4 SWOT Analysis
15.3.9 Sparta Systems Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.10 Zendesk Inc.
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.11 Zoho Corporation Pvt. Ltd.
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
List of Figures
Figure 1: Global: Complaint Management Software Market: Major Drivers and Challenges
Figure 2: Global: Complaint Management Software Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Complaint Management Software Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 4: Global: Complaint Management Software Market: Breakup by Type (in %), 2023
Figure 5: Global: Complaint Management Software Market: Breakup by Component (in %), 2023
Figure 6: Global: Complaint Management Software Market: Breakup by Deployment Mode (in %), 2023
Figure 7: Global: Complaint Management Software Market: Breakup by End Use Industry (in %), 2023
Figure 8: Global: Complaint Management Software Market: Breakup by Region (in %), 2023
Figure 9: Global: Complaint Management Software (Integrated) Market: Sales Value (in Million US$), 2018 & 2023
Figure 10: Global: Complaint Management Software (Integrated) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 11: Global: Complaint Management Software (Stand-alone) Market: Sales Value (in Million US$), 2018 & 2023
Figure 12: Global: Complaint Management Software (Stand-alone) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 13: Global: Complaint Management Software (Software) Market: Sales Value (in Million US$), 2018 & 2023
Figure 14: Global: Complaint Management Software (Software) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 15: Global: Complaint Management Software (Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 16: Global: Complaint Management Software (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 17: Global: Complaint Management Software (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
Figure 18: Global: Complaint Management Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 19: Global: Complaint Management Software (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 20: Global: Complaint Management Software (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 21: Global: Complaint Management Software (Government and Public Sector) Market: Sales Value (in Million US$), 2018 & 2023
Figure 22: Global: Complaint Management Software (Government and Public Sector) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 23: Global: Complaint Management Software (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
Figure 24: Global: Complaint Management Software (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 25: Global: Complaint Management Software (Retail) Market: Sales Value (in Million US$), 2018 & 2023
Figure 26: Global: Complaint Management Software (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 27: Global: Complaint Management Software (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
Figure 28: Global: Complaint Management Software (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 29: Global: Complaint Management Software (Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
Figure 30: Global: Complaint Management Software (Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 31: Global: Complaint Management Software (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 32: Global: Complaint Management Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 33: Global: Complaint Management Software (Other End Use Industries) Market: Sales Value (in Million US$), 2018 & 2023
Figure 34: Global: Complaint Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 35: North America: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 36: North America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 37: United States: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 38: United States: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 39: Canada: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 40: Canada: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 41: Asia-Pacific: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 42: Asia-Pacific: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 43: China: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 44: China: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 45: Japan: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 46: Japan: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 47: India: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 48: India: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 49: South Korea: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 50: South Korea: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 51: Australia: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 52: Australia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 53: Indonesia: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 54: Indonesia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 55: Others: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 56: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 57: Europe: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 58: Europe: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 59: Germany: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 60: Germany: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 61: France: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 62: France: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 63: United Kingdom: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 64: United Kingdom: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 65: Italy: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 66: Italy: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 67: Spain: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 68: Spain: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 69: Russia: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 70: Russia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 71: Others: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 72: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 73: Latin America: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 74: Latin America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 75: Brazil: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 76: Brazil: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 77: Mexico: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 78: Mexico: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 79: Others: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 80: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 81: Middle East and Africa: Complaint Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 82: Middle East and Africa: Complaint Management Software Market: Breakup by Country (in %), 2023
Figure 83: Middle East and Africa: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 84: Global: Complaint Management Software Industry: SWOT Analysis
Figure 85: Global: Complaint Management Software Industry: Value Chain Analysis
Figure 86: Global: Complaint Management Software Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Complaint Management Software Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Complaint Management Software Market Forecast: Breakup by Type (in Million US$), 2024-2032
Table 3: Global: Complaint Management Software Market Forecast: Breakup by Component (in Million US$), 2024-2032
Table 4: Global: Complaint Management Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
Table 5: Global: Complaint Management Software Market Forecast: Breakup by End Use Industry (in Million US$), 2024-2032
Table 6: Global: Complaint Management Software Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 7: Global: Complaint Management Software Market: Competitive Structure
Table 8: Global: Complaint Management Software Market: Key Players

Companies Mentioned

  • AssurX Inc.
  • EtQ LLC
  • Freshworks Inc.
  • HappyFox Inc.
  • Intelex Technologies (Industrial Scientific Corporation)
  • MasterControl Inc.
  • Quantivate LLC
  • Salesforce.com Inc.
  • Sparta Systems Inc.
  • Zendesk Inc
  • Zoho Corporation Pvt. Ltd.

Methodology

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Table Information

Report AttributeDetails
No. of Pages147
PublishedMarch 2024
Forecast Period2023 - 2032
Estimated Market Value ( US$ ) in 2023 US$  2.5 Billion
Forecasted Market Value ( US$ ) by 2032 US$  5.8 Billion
Compound Annual Growth Rate9.8%
Regions CoveredGlobal
No. of Companies Mentioned11

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