Self-Service Ticket Machines Market - Forecasts from 2021 to 2026

The global self-service ticket machines market is expected to grow at a compound annual growth rate of 5.35% over the forecast period to reach a market size of US$10.397 billion in 2026 from US$7.218 billion in 2019. Self-service Ticket Machines are a technology that has gradually changed how customers interact with businesses to provide service outcomes. Self-service technologies allow customers to generate a service without the intervention of a direct service employee. A self-service ticket machine is a ticket creating and dispensing system that allows a user to obtain the tickets they require without having to wait in line at a ticket counter. The self-service ticket machines may also be used to validate tickets that have been purchased ahead of time and will be used later. Self-service vending machines and interactive kiosks are part of the worldwide self-service ticket market. Demand for self-service machines and automated devices, wireless connectivity, technological improvements, and remote management are all important aspects influencing the self-service ticket industry. These major factors have led to the widespread adoption of self-service ticket machines among customers in urbanization, increasing adoption of technology and automation, and expensive labor costs. Customers want rapid service and, as a result, are turning to automated technologies to reduce human labor. Customer satisfaction is improved by the self-service devices' consistent performance.

Market Trends

The global self-service ticket machine market is technology-driven devices as it involves electronic Ticket vending machines and interactive kiosks. Demand for self-service machines and automated devices, wireless connectivity, technological improvements, and remote management are all important aspects influencing the self-service Ticket machine industry. also, in order to maintain social distancing and maintain other precautions to contain COVID-19 use of self-service ticket machines have become prevalent for railway stations, fast food restaurants, banks, hospitals, etc.

Growth Factors

Increasing adoption of automation and technology

The self-service ticket machines market is an automation-driven device. The ability to provide real-time notifications across a cloud-based network is helping the self-service technology business grow. The remote management capability lowers maintenance costs and ensures that the equipment runs consistently. Self-service kiosks are more than just information hubs. These internet-connected, full-service shopping assistants assist clients in organizing lists, considering ideas, locating items, and paying for merchandise while also assisting them in understanding shopper behavior and supporting social media engagement. In Korea, more than 60% of the stores of fast-food restaurants have introduced kiosks. Also, Japan has a high rate of smart devices which makes convenience stores more convenient. With intelligent data management, japan is one of the top users of self-service ticket machines. It has one vending machine for every 35 Japanese residents.

Expensive workforce

In many developed countries where the cost of labor is high and lack of unskilled laborer, self-service ticket machine is used as an alternative. Countries like Japan have a high rate of adoption of self-service ticket machines. One of the major factors contributing is the aging population. According to the world bank, 28.39% of the population belongs to the category of 65 years and above in 2020. Similarly, several European nations including Italy, Germany, and the United Kingdom amongst others are using self-service ticket machines for various purposes, due to their expensive workforce.

Restraints

High maintenance cost

Self-service ticket machines provide 24/7 service. in countries with high labor costs and automotive and technology advanced nations, making it a go-to option. Self-service ticket machines being a capital investment for the busses is a high cost. however, with frequent use and wearer and tare the machine requires maintenance, which might come with high maintenance costs.

Impact of COVID-19 on the Self-Service Ticket Machines Market

The COVID-19 pandemic acted as a restraint to this market growth considering the temporary closure of manufacturing facilities and travel restrictions all around the world as well as the disruptions in supply chains caused because of the lockdowns. These restrictions hindered the operations of the global self-service ticket machines market.

Segmentation:

By Product

• E-Kiosk
• E-Ticket

By End-User

• Travel
• Entertainment
• Retail
• Others

By Geography

• North America
• USA
• Canada
• Mexico
• South America
• Brazil
• Argentina
• Others
• Europe
• UK
• Germany
• Italy
• Spain
• Others
• Middle East and Africa
• Israel
• Saudi Arabia
• Others
• Asia Pacific
• China
• Japan
• India
• Australia
• South Korea
• Taiwan
• Thailand
• Indonesia
• Others