United Kingdom (UK) Online Retailing Market Size, Segment Analysis, Drivers and Constraints, Trends and Forecast, 2021-2025 report offers comprehensive insight and analysis of the online channel in the UK, the main trends and hot issues, major players and consumer shopping behaviour. It also provides forecasts to 2025 across key retail sectors.
The COVID-19 pandemic hastened the shift to online, with the UK online retail market growing by over 40% in 2020 as non-essential stores temporarily closed, and consumers were also encouraged to remain at home as much as possible.
The click & collect market will account for almost 11% of UK online retail sales in 2025, as it outperforms the overall online market, growing by over 50% between 2020 and 2025.
The COVID-19 pandemic hastened the shift to online, with the UK online retail market growing by over 40% in 2020 as non-essential stores temporarily closed, and consumers were also encouraged to remain at home as much as possible.
The click & collect market will account for almost 11% of UK online retail sales in 2025, as it outperforms the overall online market, growing by over 50% between 2020 and 2025.
Key Highlights
- The food & grocery sector, which saw its physical locations remain open throughout the pandemic, achieved the highest level of growth, with online revenue up over 75% in 2020. The online food & grocery segment is less mature compared to other sectors in the retail market such as electricals and clothing & footwear, with online penetration remaining low.
- While the pandemic accelerated a trend already present in the UK retail sector - the online market growing as a share of total retail - there will be a minor fall in online penetration in 2022 as stores are expected to remain open for the entirety of the year ensuring some shoppers will return to using physical locations more frequently.
- With social outings having resumed and consumers opting for a hybrid-working format, click & collect will increase in appeal over the next five years. Growth in the click & collect market will be driven by the health & beauty and clothing & footwear sectors.
Reasons to Buy
- Use our in-depth consumer and market insight to learn about the growth of different sectors online and the issues affecting the online market to ensure you capitalise on high growth areas such as click & collect and third-party pickup in a given sector.
- Understand why and how consumers shop online for different products to capitalise on the growth in the online market.
- Understand which retailers have the most popular online propositions in each sector, enabling you to better compete with market leading players and enhance your own online propositions.
Table of Contents
- Executive summary
- The online channel will overtake the town centres market by 2025
- Click & collect will outperform the UK online retail market between 2020 and 2025
- KEY TRENDS
- Market drivers
- Market inhibitors
- Key Trends: Rise in Q-commerce in food & grocery sector
- Key Trends: New online shoppers
- Key Trends: Physical locations supporting the online channel
- MARKET SIZE AND FORECASTS 2020-2025
- UK Online Market, five year growth 2015, 2020 & 2025
- UK Online Market Size, 2015-2025
- UK Online Growth vs Total Retail Growth, 2015-2025
- UK Online Share of Total Retail, 2015-2025
- UK Online Non-Food Share of Non-Food Retail, 2015-2025
- UK Fulfilment Method Share of Online Retail, 2015, 2020, & 2025
- SECTOR PERFORMANCE AND FORECASTS 2020-2025
- Key sector trends
- UK Online Sector Growth %, 2020-2025
- UK Online Market by Sector %, 2015-2025
- UK Online Market Sector Value and Forecast, 2015, 2020 & 2025
- UK Online Sector Penetration %, 2020
- UK Click & Collect Sector Sales, 2015, 2020 & 2025
- UK Third-Party Pickup Sector Sales, 2015, 2020 & 2025
- UK Online Returns Market by Sector, 2015, 2020 & 2025
- UK Online Books Market, 2015-2025
- UK Books Market Growth by Channel, 2020-2025
- UK Online Clothing & Footwear Market, 2015-2025
- UK Clothing & Footwear Market Growth by Channel, 2020-2025
- UK Online DIY & Gardening Market, 2015-2025
- UK DIY & Gardening Market Growth by Channel, 2020-2025
- UK Online Electricals Market, 2015-2025
- UK Electricals Market Growth by Channel, 2020-2025
- UK Online Entertainment Market, 2015-2025
- UK Entertainment Market Growth by Channel, 2020-2025
- UK Online Food & Grocery Market, 2015-2025
- UK Food & Grocery Market Growth by Channel, 2020-2025
- UK Online Furniture & Floorcoverings Market, 2015-2025
- UK Furniture & Floorcoverings Market Growth by Channel, 2020-2025
- UK Online Health & Beauty Market, 2015-2025
- UK Health & Beauty Market Growth by Channel, 2020-2025
- UK Online Homewares Market, 2015-2025
- UK Homewares Market Growth by Channel, 2020-2025
- COMPETITIVE LANDSCAPE: RETAILER USAGE
- Top 10 retailers purchased from by sector, 2021
- CONSUMERS
- Key consumer trends
- UK Online Shopper Penetration & Profile, 2020
- UK Online Books Shopper Penetration, 2020 & 2021
- UK Online Clothing & Footwear Shopper Penetration, 2020 & 2021
- UK Online DIY & Gardening Shopper Penetration, 2020 & 2021
- UK Online Electricals Shopper Penetration, 2020 & 2021
- UK Online Entertainment Shopper Penetration, 2020 & 2021
- UK Online Food & Grocery: Weekly or Regular Shop Shopper Penetration, 2020 & 2021
- UK Online Furniture & Floorcoverings Shopper Penetration, 2020 & 2021
- UK Online Health & Beauty Shopper Penetration, 2020 & 2021
- UK Online Homewares Shopper Penetration, 2020 & 2021
- Online Shopping Drivers, 2020 & 2021
- Online Shopping Drivers, 2021
- Device Penetration, 20217-2021
- Device Penetration, 2021
- Online Returns Method Usage, 2018-2021
- Drivers of Online Clothing & Footwear Returns, 2018-2021
- Social Media Penetration, 2021
- Location of Online Purchases, 2019, 2020 and 2021
- METHODOLOGY, DEFINITIONS AND CONTACTS
- Methodology
- Definitions
- Contact Information
List of Tables
- UK Online Market Sector Value and Forecast, 2015, 2020 & 2025
- UK Click & Collect Sector Sales, 2015, 2020 & 2025
- UK Third-Party Pickup Sector Sales, 2015, 2020 & 2025
- UK Online Returns Market by Sector, 2015, 2020 & 2025
List of Figures
- Preference for Faster Delivery Versus Free Delivery When Shopping Online for Food & Grocery %, 2021
- True Value of Stores, excluding Food & Grocery 2019, 2020, 2021 & 2025
- UK Online Market GBPm, 2015, 2020, 2025
- UK Online Market Value GBPm, 2015-2025
- UK Online Market Annual Growth %, 2015-2025
- UK Online Growth vs Total Retail Growth, 2015-2025
- UK Online Share of Total Retail %, 2015-2025
- UK Online Non-Food Share of Non-Food Retail %, 2015-2025
- UK Fulfilment Method Share of Online Retail %, 2015, 2020 & 2025
- UK Online Sector Growth %, 2020-2025
- UK Online Market by Sector %, 2015-2025
- UK Online Sector Penetration %, 2020
- UK Online Books Market Value GBPm, 2015-2025
- UK Online Books Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Books Share of Total Online Market %, 2015-2025
- UK Books Online Share of Sector %, 2015-2025
- UK Books Market Growth by Channel, 2020-2025
- UK Online Clothing & Footwear Market Value GBPm, 2015-2025
- UK Online Clothing & Footwear Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Clothing & Footwear Share of Total Online Market %, 2015-2025
- UK Clothing & Footwear Online Share of Sector %, 2015-2025
- UK Clothing & Footwear Market Growth by Channel, 2020-2025
- UK Online DIY& Gardening Market Value GBPm, 2015-2025
- UK Online DIY& Gardening Market Annual Growth vs Total Online Growth %, 2015-2025
- UK DIY& Gardening Share of Total Online Market %, 2015-2025
- UK DIY& Gardening Online Share of Sector %, 2015-2025
- UK DIY& Gardening Market Growth by Channel, 2020-2025
- UK Online Electricals Market Value GBPm, 2015-2025
- UK Online Electricals Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Electricals Share of Total Online Market %, 2015-2025
- UK Electricals Online Share of Sector %, 2015-2025
- UK Electricals Market Growth by Channel, 2020-2025
- UK Online Entertainment Market Value GBPm, 2015-2025
- UK Online Entertainment Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Entertainment Share of Total Online Market %, 2015-2025
- UK Entertainment Online Share of Sector %, 2015-2025
- UK Entertainment Market Growth by Channel, 2020-2025
- UK Online Food & Grocery Market Value GBPm, 2015-2025
- UK Online Food & Grocery Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Food & Grocery Share of Total Online Market %, 2015-2025
- UK Food & Grocery Online Share of Sector %, 2015-2025
- UK Food & Grocery Market Growth by Channel, 2020-2025
- UK Online Furniture & Floorcoverings Market Value GBPm, 2015-2025
- UK Online Furniture & Floorcoverings Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Furniture & Floorcoverings Share of Total Online Market %, 2015-2025
- UK Furniture & Floorcoverings Online Share of Sector %, 2015-2025
- UK Furniture & Floorcoverings Market Growth by Channel, 2020-2025
- UK Online Health & Beauty Market Value GBPm, 2015-2025
- UK Online Health & Beauty Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Health & Beauty Share of Total Online Market %, 2015-2025
- UK Health & Beauty Online Share of Sector %, 2015-2025
- UK Health & Beauty Market Growth by Channel, 2020-2025
- UK Online Homewares Market Value GBPm, 2015-2025
- UK Online Homewares Market Annual Growth vs Total Online Growth %, 2015-2025
- UK Homewares Share of Total Online Market %, 2015-2025
- UK Homewares Online Share of Sector %, 2015-2025
- UK Homewares Market Growth by Channel, 2020-2025
- Top 10 Books Retailers %, 2021
- Top 10 Clothing & Footwear Retailers %, 2021
- Top 10 DIY & Gardening Retailers %, 2021
- Top 10 Electricals Retailers %, 2021
- Top 10 Food & Grocery (weekly or regular shop) Retailers %, 2021
- Top 10 Food & Grocery (gift food) Retailers %, 2021
- Top 10 Furniture & Floorcoverings Retailers %, 2021
- Top 10 Health & Beauty Retailers %, 2021
- Top 10 Homewares Retailers %, 2021
- Top 10 Music & Video Retailers %, 2021
- Top 10 Video & Computer Games Retailers %, 2021
- UK Online Shopper Penetration %, 2020
- UK Online Shopper Profile %, 2020
- UK Online Books Shopper Penetration %, 2021
- UK Online Books Shopper Penetration %, 2020
- UK Online Clothing & Footwear Shopper Penetration %, 2021
- UK Online Clothing & Footwear Shopper Penetration %, 2020
- UK Online DIY & Gardening Shopper Penetration %, 2021
- UK Online DIY & Gardening Shopper Penetration %, 2020
- UK Online Electricals Shopper Penetration %, 2021
- UK Online Electricals Shopper Penetration %, 2020
- UK Online Entertainment Shopper Penetration %, 2021
- UK Online Entertainment Shopper Penetration %, 2020
- UK Online Food & Grocery: Weekly or Regular Shop Shopper Penetration %, 2021
- UK Online Food & Grocery: Weekly or Regular Shop Shopper Penetration %, 2020
- UK Online Furniture & Floorcoverings Shopper Penetration %, 2021
- UK Online Furniture & Floorcoverings Shopper Penetration %, 2020
- UK Online Health & Beauty Shopper Penetration %, 2021
- UK Online Health & Beauty Shopper Penetration %, 2020
- UK Online Homewares Shopper Penetration %, 2021
- UK Online Homewares Shopper Penetration %, 2020
- Online Shopping Drivers %, 2020 & 2021
- Online Shopping Drivers %, 2021
- Device Penetration %, 2017-2021
- Device Penetration by Demographics %, 2021
- Online Returns Method Usage %, 2018-2021
- Drivers of Online Clothing & Footwear Returns %, 2018-2021
- Social Media Penetration %, 2021
- Location of Online Purchases, 2019, 2020 and 2021
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Aldi
- Amazon
- Amazon Fresh
- AO
- Apple
- Argos
- ASDA
- ASOS
- Audible
- B&Q
- Book Depository
- Boots
- Currys
- Debenhams
- DFS
- Dunelm
- Farmdrop
- Feelunique
- GAME
- Getir
- Gorillas
- H&M
- HMV
- Holland & Barrett
- Home Bargains
- Homebase
- Hotel Chocolat
- Iceland
- IKEA
- iTunes
- John Lewis & Partners
- Laithwaites
- Lidl
- Lookfantastic
- Marks & Spencer
- Matalan
- Milk & More
- Moonpig
- Morrisons
- New Look
- Next
- Nike
- Nintendo
- Oak Furniture Land
- Ocado
- Playstation
- Sainsbury's
- Screwfix
- Sky
- Sports Direct
- Steam
- Superdrug
- Tesco
- The Body Shop
- The Book People
- The Range
- The Works
- TikTok
- Toolstation
- Very
- Waitrose & Partners
- Waterstones
- Wayfair
- WH Smith
- Wickes
- Wilko
- World of Books
- YouTube
- Zara
