Social distancing guidelines brought on by the COVID-19 pandemic have caused shifts in where and how people work. This report outlines how different industries have adjusted their work environments and processes to accommodate social distancing guidelines, the technologies that businesses have adopted to accommodate new work processes, and the emerging support needs driven by the adoption of these new technologies.
Table of Contents
Prevalence of Remote WorkDefining the Remote Worker
- Demographic Profile and Attitudes toward Technology
- The Remote Worker and Technology
Remote Workers, Internet Providers, and Home Networking
- Gigabit Internet Interest
- Remote Workers Are An Appreciative Customer Base
- Employer Subsidies and ISP Billing Systems
Remote Work, Cybersecurity, and Remote Support
- Evolving Cyberthreat Landscape
- Cybersecurity Solutions for Remote Work
- What is “Zero Trust”?
- SMB Concerns and Planned IT Investments
- Home Cybersecurity: Value-added Services and Advanced Routers
- Enhanced Protection through Router Hardware and Cloud-based Partnerships
- Worker Interest in Premium Technical Support Services
- SaaS Collaboration Tools
- Asynchronous Collaboration
- The Impact of Videoconferencing Platforms
- Prosumer Devices and Hardware as a Service Models: New Opportunities in Videoconferencing?
- Long-Term Threat: Lack of Culture
- Remaining Challenges and Opportunities: Onboarding, Training, and Culture in the Metaverse
Defining Hybrid Work for 2022
Implications and Recommendations
