This study presents results of a survey of 42 academic department heads, academic librarians and technologists, deans and professors drawn from more than 40 colleges, about how they assess use of Zoom in higher education.
Zoom end users answer highly specific questions about the benefits and problems of Zoom use, with an eye for how the program has been and will be used in higher education. Specific data is provided on the survey participants estimates of the value of particular features and characteristics of Zoom, including but not limited to: Zoom consolidated dashboard, Zoom phones, session recording features, polling, Zoom rooms and much more.
The report also includes their assessment of faculty and students skills in using Zoom, and training and deployment policies and views on the success of integration of Zoom with the college course management system.
The study also detailed the percentage of online and blended classes utilizing Zoom, plans for future use of Zoom, specifics on how and where Zoom use will be retained or increased, or restricted or eliminated. The report helps its readers to answer questions such as: what are the more important features of Zoom? How do end users guarantee security in Zoom? What role will Zoom play in higher education as the pandemic wanes and perhaps ends?
Data is broken out by many variables, including work title so that readers get a sense of opinions of department chair vs. deans or librarians vs professors or other faculty.
Just a few of this report’s many findings are that:
- 42.14% of private college online or blended classes are currently using Zoom
- Nearly 20% of respondents were disappointed with the level of integration of Zoom with their course management systems.
- Closed captioning was considered one of the most valuable features of Zoom.
Table of Contents
SUMMARY OF MAIN FINDINGS- Does the College Have an Education License to Zoom?
- What Percentage of Online or Blended Classes Use Zoom?
- What Percentage of All Classes are Currently Online?
- Evaluation of Faculty Efficacy in Use of Zoom
- Perceived Value of Various Characteristics and Capabilities of Zoom
- Perceived Value of Consolidated Organization-Wide Zoom Dashboard
- Perceived Value of Recording Zoom Sessions
- Perceived Value of Zoom Phones
- Perceived Value of Zoom Polling Feature
- Perceived Value of Zoom LTI Pro App
- Perceived Value of Use of Zoom Rooms
- Perceived Value of the Use of Live Transcription
- Perceived Value of the Use of Closed Captioning
- Level of Integration of Zoom with the Course Management System
- View of Security Issues with Zoom
THE QUESTIONNAIRE
INSTITUTIONAL AFFILIATION OF THE SURVEY PARTICIPANTS
- Characteristics of the Sample
Table 1.2 Does your college have an education license to Zoom? Broken out by country
Table 1.3 Does your college have an education license to Zoom? Broken out by title
Table 1.4 Does your college have an education license to Zoom? Broken out by public or private college
Table 1.5 Does your college have an education license to Zoom? Broken out by enrollment
Table 1.6 Does your college have an education license to Zoom? Broken out by type of Carnegie class
Table 1.7 Does your college have an education license to Zoom? Broken out by tuition, $
Table 2.1 As a personal estimate about what percentage of your school's online or blended classes currently utilize Zoom?
Table 2.2 As a personal estimate about what percentage of your school's online or blended classes currently utilize Zoom? Broken out by country
Table 2.3 As a personal estimate about what percentage of your school's online or blended classes currently utilize Zoom? Broken out by title
Table 2.4 As a personal estimate about what percentage of your school's online or blended classes currently utilize Zoom? Broken out by public or private college
Table 2.5 As a personal estimate about what percentage of your school's online or blended classes currently utilize Zoom? Broken out by enrollment
Table 2.6 As a personal estimate about what percentage of your school's online or blended classes currently utilize Zoom? Broken out by type of Carnegie class
Table 2.7 As a personal estimate about what percentage of your school's online or blended classes currently utilize Zoom? Broken out by tuition, $
Table 3.1 About what percentage of your college's classes are currently predominantly online?
Table 3.2 About what percentage of your college's classes are currently predominantly online? Broken out by country
Table 3.3 About what percentage of your college's classes are currently predominantly online? Broken out by title
Table 3.4 About what percentage of your college's classes are currently predominantly online? Broken out by public or private college
Table 3.5 About what percentage of your college's classes are currently predominantly online? Broken out by enrollment
Table 3.6 About what percentage of your college's classes are currently predominantly online? Broken out by type of Carnegie class
Table 3.7 About what percentage of your college's classes are currently predominantly online? Broken out by tuition, $
Table 4.1 How would you rate the general capabilities of your college faculty in using Zoom?
Table 4.2 How would you rate the general capabilities of your college faculty in using Zoom? Broken out by country
Table 4.3 How would you rate the general capabilities of your college faculty in using Zoom? Broken out by title
Table 4.4 How would you rate the general capabilities of your college faculty in using Zoom? Broken out by public or private college
Table 4.5 How would you rate the general capabilities of your college faculty in using Zoom? Broken out by enrollment
Table 4.6 How would you rate the general capabilities of your college faculty in using Zoom? Broken out by type of Carnegie class
Table 4.7 How would you rate the general capabilities of your college faculty in using Zoom? Broken out by tuition, $
Table 5.1 How would you rate the general capabilities of your college students in using Zoom?
Table 5.2 How would you rate the general capabilities of your college students in using Zoom? Broken out by country
Table 5.3 How would you rate the general capabilities of your college students in using Zoom? Broken out by title
Table 5.4 How would you rate the general capabilities of your college students in using Zoom? Broken out by public or private college
Table 5.5 How would you rate the general capabilities of your college students in using Zoom? Broken out by enrollment
Table 5.6 How would you rate the general capabilities of your college students in using Zoom? Broken out by type of Carnegie class
Table 5.7 How would you rate the general capabilities of your college students in using Zoom? Broken out by tuition, $
Table 6 How valuable to your institution do you feel are the following characteristics and services of Zoom?
Table 6.1.1 How valuable to your institution do you feel is the use of a consolidated organization-wide Zoom dashboard?
Table 6.1.2 How valuable to your institution do you feel is the use of a consolidated organization-wide Zoom dashboard? Broken out by country
Table 6.1.3 How valuable to your institution do you feel is the use of a consolidated organization-wide Zoom dashboard? Broken out by title
Table 6.1.4 How valuable to your institution do you feel is the use of a consolidated organization-wide Zoom dashboard? Broken out by public or private college
Table 6.1.5 How valuable to your institution do you feel is the use of a consolidated organization-wide Zoom dashboard? Broken out by enrollment
Table 6.1.6 How valuable to your institution do you feel is the use of a consolidated organization-wide Zoom dashboard? Broken out by type of Carnegie class
Table 6.1.7 How valuable to your institution do you feel is the use of a consolidated organization-wide Zoom dashboard? Broken out by tuition, $
Table 6.2.1 How valuable to your institution do you feel is the use of recording sessions to Zoom Cloud?
Table 6.2.2 How valuable to your institution do you feel is the use of recording sessions to Zoom Cloud? Broken out by country
Table 6.2.3 How valuable to your institution do you feel is the use of recording sessions to Zoom Cloud? Broken out by title
Table 6.2.4 How valuable to your institution do you feel is the use of recording sessions to Zoom Cloud? Broken out by public or private college
Table 6.2.5 How valuable to your institution do you feel is the use of recording sessions to Zoom Cloud? Broken out by enrollment
Table 6.2.6 How valuable to your institution do you feel is the use of recording sessions to Zoom Cloud? Broken out by type of Carnegie class
Table 6.2.7 How valuable to your institution do you feel is the use of recording sessions to Zoom Cloud? Broken out by tuition, $
Table 6.3.1 How valuable to your institution do you feel is the use of a Zoom phone?
Table 6.3.2 How valuable to your institution do you feel is the use of a Zoom phone? Broken out by country
Table 6.3.3 How valuable to your institution do you feel is the use of a Zoom phone? Broken out by title
Table 6.3.4 How valuable to your institution do you feel is the use of a Zoom phone? Broken out by public or private college
Table 6.3.5 How valuable to your institution do you feel is the use of a Zoom phone? Broken out by enrollment
Table 6.3.6 How valuable to your institution do you feel is the use of a Zoom phone? Broken out by type of Carnegie class
Table 6.3.7 How valuable to your institution do you feel is the use of a Zoom phone? Broken out by tuition, $
Table 6.4.1 How valuable to your institution do you feel is the use of polling?
Table 6.4.2 How valuable to your institution do you feel is the use of polling? Broken out by country
Table 6.4.3 How valuable to your institution do you feel is the use of polling? Broken out by title
Table 6.4.4 How valuable to your institution do you feel is the use of polling? Broken out by public or private college
Table 6.4.5 How valuable to your institution do you feel is the use of polling? Broken out by enrollment
Table 6.4.6 How valuable to your institution do you feel is the use of polling? Broken out by type of Carnegie class
Table 6.4.7 How valuable to your institution do you feel is the use of polling? Broken out by tuition, $
Table 6.5.1 How valuable to your institution do you feel is the use of Zoom LTI Pro App?
Table 6.5.2 How valuable to your institution do you feel is the use of Zoom LTI Pro App? Broken out by country
Table 6.5.3 How valuable to your institution do you feel is the use of Zoom LTI Pro App? Broken out by title
Table 6.5.4 How valuable to your institution do you feel is the use of Zoom LTI Pro App? Broken out by public or private college
Table 6.5.5 How valuable to your institution do you feel is the use of Zoom LTI Pro App? Broken out by enrollment
Table 6.5.6 How valuable to your institution do you feel is the use of Zoom LTI Pro App? Broken out by type of Carnegie class
Table 6.5.7 How valuable to your institution do you feel is the use of Zoom LTI Pro App? Broken out by tuition, $
Table 6.6.1 How valuable to your institution do you feel is the use of Zoom rooms?
Table 6.6.2 How valuable to your institution do you feel is the use of Zoom rooms? Broken out by country
Table 6.6.3 How valuable to your institution do you feel is the use of Zoom rooms? Broken out by title
Table 6.6.4 How valuable to your institution do you feel is the use of Zoom rooms? Broken out by public or private college
Table 6.6.5 How valuable to your institution do you feel is the use of Zoom rooms? Broken out by enrollment
Table 6.6.6 How valuable to your institution do you feel is the use of Zoom rooms? Broken out by type of Carnegie class
Table 6.6.7 How valuable to your institution do you feel is the use of Zoom rooms? Broken out by tuition, $
Table 6.7.1 How valuable to your institution do you feel is the use of live transcription?
Table 6.7.2 How valuable to your institution do you feel is the use of live transcription? Broken out by country
Table 6.7.3 How valuable to your institution do you feel is the use of live transcription? Broken out by title
Table 6.7.4 How valuable to your institution do you feel is the use of live transcription? Broken out by public or private college
Table 6.7.5 How valuable to your institution do you feel is the use of live transcription? Broken out by enrollment
Table 6.7.6 How valuable to your institution do you feel is the use of live transcription? Broken out by type of Carnegie class
Table 6.7.7 How valuable to your institution do you feel is the use of live transcription? Broken out by tuition, $
Table 6.8.1 How valuable to your institution do you feel is the use of closed captioning?
Table 6.8.2 How valuable to your institution do you feel is the use of closed captioning? Broken out by country
Table 6.8.3 How valuable to your institution do you feel is the use of closed captioning? Broken out by title
Table 6.8.4 How valuable to your institution do you feel is the use of closed captioning? Broken out by public or private college
Table 6.8.5 How valuable to your institution do you feel is the use of closed captioning? Broken out by enrollment
Table 6.8.6 How valuable to your institution do you feel is the use of closed captioning? Broken out by type of Carnegie class
Table 6.8.7 How valuable to your institution do you feel is the use of closed captioning? Broken out by tuition, $
Please write for your peers a short thirty second address on exactly what to avoid in Zoom and exactly what do to use it to its greatest potential. Broken out by title
What has been your most effective tutorial or other tool to bring instructors and students up to speed in Zoom? Broken out by title
Which programs or applications do you think best complement Zoom for college classes? Broken out by title
Once the pandemic concludes and either through a vaccine, treatment, superb contact tracing or herd immunity, college life returns to something approaching normal, how do you think colleges will utilize Zoom? Broken out by title
Table 7.1 How well integrated is Zoom with your current course management system?
Table 7.2 How well integrated is Zoom with your current course management system? Broken out by country
Table 7.3 How well integrated is Zoom with your current course management system? Broken out by title
Table 7.4 How well integrated is Zoom with your current course management system? Broken out by public or private college
Table 7.5 How well integrated is Zoom with your current course management system? Broken out by enrollment
Table 7.6 How well integrated is Zoom with your current course management system? Broken out by type of Carnegie class
Table 7.7 How well integrated is Zoom with your current course management system? Broken out by tuition, $
Table 8.1 If your college had any security issues with Zoom how much has the situation been improved?
Table 8.2 If your college had any security issues with Zoom how much has the situation been improved? Broken out by country
Table 8.3 If your college had any security issues with Zoom how much has the situation been improved? Broken out by title
Table 8.4 If your college had any security issues with Zoom how much has the situation been improved? Broken out by public or private college
Table 8.5 If your college had any security issues with Zoom how much has the situation been improved? Broken out by enrollment
Table 8.6 If your college had any security issues with Zoom how much has the situation been improved? Broken out by type of Carnegie class
Table 8.7 If your college had any security issues with Zoom how much has the situation been improved? Broken out by tuition, $
What new features of Zoom have most improved the application in the past year? Broken out by title
How could your college be better utilizing Zoom? Broken out by title
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