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The publisher has been monitoring the cloud-based contact center market and it is poised to grow by $ 27.02 bn during 2022-2026, accelerating at a CAGR of 19.97% during the forecast period. The report on the cloud-based contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis of the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the rising adoption of cloud-based contact centers, the rising number of channels to reach end customers, and the growing need for personalized and streamlined customer interactions.
The cloud-based contact center market analysis includes component segments and geographic landscape.
The analyst's cloud-based contact center market is segmented as below:
By Component:
- Solutions
- Services
By Geographical Landscape:
- North America
- Europe
- APAC
- South America
- The Middle East and Africa
This study identifies the increase in adoption of social, mobile, analytics, and cloud (SMAC) technologies as one of the prime reasons driving the cloud-based contact center market growth during the next few years. Also, the incorporation of ai for providing customized solutions and the use of analytics for enhancing the customer experience will lead to sizable demand in the market.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. The report on the cloud-based contact center market covers the following areas:
- Cloud-based contact center market sizing
- Cloud-based contact center market forecast
- Cloud-based contact center market industry analysis
The analyst's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading cloud-based contact center market vendors that include 3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp. Also, the cloud-based contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary.
The analyst's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Five Forces Analysis
5 Market Segmentation by Component
6 Customer Landscape
7 Geographic Landscape
8 Drivers, Challenges, and Trends
9 Vendor Landscape
10 Vendor Analysis
11 Appendix
List of Exhibits
Executive Summary
The publisher recognizes the following companies as the key players in the global cloud-based contact center market: 3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp.Commenting on the report, an analyst said: "The latest trend gaining momentum in the market is increasing in the adoption of social, mobile, analytics, and cloud (SMAC) technologies."
According to the report, one of the major drivers for this market is the rising adoption of cloud-based contact centers.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- 3CLogic Inc.
- 8x8 Inc.
- Alvaria Inc.
- Amazon.com Inc.
- Ameyo Pvt Ltd.
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Evolve IP LLC
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- Lifesize Inc.
- NICE Ltd.
- Nubitel
- Redwood Technologies Group Ltd.
- RingCentral Inc.
- Talkdesk Inc.
- Twilio Inc.
- Vocalcom Group
- Vonage Holdings Corp.
