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The cloud-based contact center market is forecasted to grow by USD 80.39 billion during 2023-2028, accelerating at a CAGR of 32.3% during the forecast period. The report on the cloud-based contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers, rising number of channels to reach end customers, and growing need for personalized and streamlined customer interactions.
The cloud-based contact center market is segmented as below:
By Component
- Solutions
- Services
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- Middle East and Africa
The report on the cloud-based contact center market covers the following areas:
- Cloud-Based Contact Center Market sizing
- Cloud-Based Contact Center Market forecast
- Cloud-Based Contact Center Market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Analysis
3 Market Landscape
4 Market Sizing
5 Historic Market Size
6 Qualitative Analysis
7 Five Forces Analysis
8 Market Segmentation by Component
9 Customer Landscape
10 Geographic Landscape
11 Drivers, Challenges, and Opportunity/Restraints
12 Competitive Landscape
13 Competitive Analysis
14 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global cloud-based contact center market: 3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya LLC, Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Serenova LLC, Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is increase in adoption of social, mobile, analytics, and cloud (SMAC) technologies."
According to the report, one of the major drivers for this market is the rising adoption of cloud-based contact centers.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- 3CLogic Inc.
- 8x8 Inc.
- Alvaria Inc.
- Amazon.com Inc.
- Ameyo Pvt Ltd.
- Avaya LLC
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Evolve IP LLC
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- NICE Ltd.
- Nubitel
- Redwood Technologies Group Ltd.
- RingCentral Inc.
- Serenova LLC
- Talkdesk Inc.
- Twilio Inc.
- Vocalcom Group
- Vonage Holdings Corp.
