Cloud operations support system and business support system (OSS BSS) is combination of the network operations and business operations segments into one integrated platform and provides necessary agility to create innovative, personalized customer experience. In addition, communication service providers (CSPs) support a broad range of services and functions with OSS BSS by making use of availability and efficiency of a cloud-based system. Moreover, cloud OSS and BSS have essential software building blocks for the telecom industry, and represent some logical entities such as management system for telecom and networks. Furthermore, cloud OSS and BSS comprises multiple functional blocks that includes CRM, billing, order management, network operations, provisioning, account system, service management system, and customer service system
Increase in cloud adoption across several industry verticals and increase in 5G adoption to surge the demand for cloud OSS BSS drive the growth of the global cloud OSS BSS market. Moreover, rise in demand for convergent billing systems is boosting the market growth. However, lack of technical proficiency for implementing cloud-native OSS BSS solutions restricts the growth of the market. On the contrary, inclination toward cloud technology and adoption of cloud technologies transforming the telecom industry are expected to offer remunerative opportunities for expansion of the market during the forecast period.
The global cloud OSS BSS market is segmented into component, enterprise size, cloud type, industry vertical, and region. On the basis of component, the market is bifurcated into solutions and service. By enterprise size, it is classified into large enterprises and SMEs. Depending on cloud type, it is categorized into public cloud, hybrid cloud, and private cloud. As per industry vertical, it is segregated into IT & telecom, BFSI, media & entertainment, retail & e-commerce, and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players that operate in the cloud OSS BSS market are Amdocs Limited, Telefonaktiebolaget LM Ericsson, Huawei Technologies Co., Ltd., Hewlett Packard Enterprise Company, IBM Corporation, Netcracker, Nokia Corporation, Optiva Inc., Oracle Corporation, and ZTE Corporation. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry
Increase in cloud adoption across several industry verticals and increase in 5G adoption to surge the demand for cloud OSS BSS drive the growth of the global cloud OSS BSS market. Moreover, rise in demand for convergent billing systems is boosting the market growth. However, lack of technical proficiency for implementing cloud-native OSS BSS solutions restricts the growth of the market. On the contrary, inclination toward cloud technology and adoption of cloud technologies transforming the telecom industry are expected to offer remunerative opportunities for expansion of the market during the forecast period.
The global cloud OSS BSS market is segmented into component, enterprise size, cloud type, industry vertical, and region. On the basis of component, the market is bifurcated into solutions and service. By enterprise size, it is classified into large enterprises and SMEs. Depending on cloud type, it is categorized into public cloud, hybrid cloud, and private cloud. As per industry vertical, it is segregated into IT & telecom, BFSI, media & entertainment, retail & e-commerce, and others. Region wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players that operate in the cloud OSS BSS market are Amdocs Limited, Telefonaktiebolaget LM Ericsson, Huawei Technologies Co., Ltd., Hewlett Packard Enterprise Company, IBM Corporation, Netcracker, Nokia Corporation, Optiva Inc., Oracle Corporation, and ZTE Corporation. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry
KEY BENEFITS FOR STAKEHOLDERS
- This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the cloud oss bss market analysis from 2021 to 2031 to identify the prevailing cloud oss bss market opportunities.
- The market research is offered along with information related to key drivers, restraints, and opportunities.
- Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
- In-depth analysis of the cloud oss bss market segmentation assists to determine the prevailing market opportunities.
- Major countries in each region are mapped according to their revenue contribution to the global market.
- Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
- The report includes the analysis of the regional as well as global cloud oss bss market trends, key players, market segments, application areas, and market growth strategies.
Key Market Segments
By Component
- Solution
- Service
By Enterprise Size
- Large Enterprises
- SMEs
By Cloud Type
- Public
- Hybrid
- Private
By Industry Vertical
- IT and Telecom
- BFSI
- Media and Entertainment
- Retail and E Commerce
- Others
By Region
- North America
- U.S.
- Canada
- Europe
- U.K.
- Germany
- France
- Spain
- Italy
- Rest of Europe
- Asia-Pacific
- China
- Japan
- South Korea
- India
- Australia
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
Key Market Players
- AMDOCS LIMITED
- Telefonaktiebolaget LM Ericsson
- Huawei Technologies Co., Ltd.
- HEWLETT PACKARD ENTERPRISE COMPANY
- IBM Corporation
- Netcracker
- Nokia Corporation
- OPTIVA INC.
- Oracle Corporation
- ZTE Corporation
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Table of Contents
CHAPTER 1: INTRODUCTION
CHAPTER 2: EXECUTIVE SUMMARY
CHAPTER 3: MARKET OVERVIEW
CHAPTER 4: CLOUD OSS BSS MARKET, BY COMPONENT
CHAPTER 5: CLOUD OSS BSS MARKET, BY ENTERPRISE SIZE
CHAPTER 6: CLOUD OSS BSS MARKET, BY CLOUD TYPE
CHAPTER 7: CLOUD OSS BSS MARKET, BY INDUSTRY VERTICAL
CHAPTER 8: CLOUD OSS BSS MARKET, BY REGION
CHAPTER 9: COMPANY LANDSCAPE
CHAPTER 10: COMPANY PROFILES
List of Tables
List of Figures
Executive Summary
According to the report, titled, “Cloud OSS BSS Market," the cloud oss bss market was valued at $24.0 billion in 2021, and is estimated to reach $68.5 billion by 2031, growing at a CAGR of 11.3% from 2022 to 2031.Cloud OSS BSS is service-oriented with highly efficient system to facilitate resource distribution, automation, and tracking usage. Cloud OSS BSS often connects technologies such as 5G, Internet of Things (IoT), and cognitive billing system to completely automate business processes. For instance, cloud OSS BSS can handle all telecom business operations and through cloud-hosted networks instead of businesses manually handling them or storing them in a central database. Furthermore, reduced cost through reusable assets and auto-scalability and zero downtime for infrastructure resizing in telecom sector drive the global cloud OSS BSS market. Furthermore, increase in cloud adoption across several industry verticals and increasing 5G adoption to surge the demand for cloud OSS BSS drive the cloud OSS BSS market growth. Moreover, growing demand for convergent billing systems boosting the cloud OSS BSS market size. However, lack of technical proficiency for implementing cloud-native OSS BSS solutions hamper the cloud OSS BSS market forecast. On the contrary, rise in inclination toward cloud technology and adoption of cloud technologies transforming the telecom industry operator’s is expected to offer remunerative opportunities for expansion of the market during the forecast period.
Depending on enterprise size, the small- & medium-sized enterprises segment holds the largest cloud OSS BSS market share, as cloud OSS BSS helps small- & medium-sized enterprises to maintain functionalities such as billing, rating, and charging as well as enhancing customer experience, thus fueling its demand among these enterprises. However, the IT & telecom segment is expected to witness growth at the highest rate during the forecast period due to advancement of IT, 5G, IoT technologies and other technologies to help organizations efficiently handle complex operations and support services such as order capture, customer relationship management, and telecommunications billing. In addition, surge in use of mobile broadband and advancement of IT in telecom industry has propelled the need for cloud OSS BSS in the telecom sector.
Region wise, the cloud OSS BSS market was dominated by North America in 2021 and is expected to retain its position during the forecast period, owing to surge in demand for adoption of 5G, IoT technology, and faster network accessibility. However, Asia-Pacific is expected to witness significant growth during the forecast period, owing to rise in adoption of cloud OSS BSS solutions for various benefits such as ease of implementation, centralize customer support, and increased customer services such as order management and network inventory management.
Cloud OSS BSS market is projected to prosper in the COVID-19 situation owing to various government, public, and other organization adopting work from home culture for their employees. In addition, various industries are adopting cloud OSS BSS solution for improving the loss suffered owing to the pandemic situation and to improve their market share.
Moreover, there is major increase in usage of cloud OSS BSS in telecom industry as unprecedented surge in data traffic and escalating use of broadband services since more people were working from home and relied on video conferencing and virtual meetings, which fueled consumer interest in robust connectivity and digital services. As a result, rise in usage of internet connectivity during the COVID-19 pandemic in consumers drive the cloud OSS BSS market. In addition, increasing number of government regulations supporting cloud adoption is expected to . However, the massive demand for broadband services was restrained by the disruption of supply chain during the pandemic due to various lockdowns. Therefore, growth in number of developments is expected to boost the cloud OSS BSS industry.
Key Findings of the Study
- By application, the finance and accounting service segment accounted for the largest business process as a service market share in 2020.
- By region, North America generated highest revenue in 2020.
- By industry vertical, the BFSI segment generated the highest revenue in 2020.
- The key players profiled in the cloud OSS BSS market analysis are AMDOCS LIMITED, Telefonaktiebolaget LM Ericsson, Huawei Technologies Co., Ltd., HEWLETT PACKARD ENTERPRISE COMPANY, International Business Machines Corporation, Netcracker, Nokia Corporation, OPTIVA INC, Oracle, ZTE Corporation. These players have adopted various strategies to increase their market penetration and strengthen their position in the cloud OSS BSS industry.
Companies Mentioned
- Amdocs Limited
- Telefonaktiebolaget Lm Ericsson
- Huawei Technologies Co. Ltd.
- Hewlett Packard Enterprise Company
- Ibm Corporation
- Netcracker
- Nokia Corporation
- Optiva Inc.
- Oracle Corporation
- Zte Corporation
Methodology
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.
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