Customer Engagement Solutions Market By Offering, By Deployment Mode, By Enterprise Size, By Industry Vertical: Global Opportunity Analysis and Industry Forecast, 2021-2031

Table of Contents

CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research Methodology
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY
2.1. Key findings of the study
2.2. CXO Perspective

CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key findings
3.2.1. Top investment pockets
3.3. Porter’s five forces analysis
3.4. Top player positioning
3.5. Market dynamics
3.5.1. Drivers
3.5.2. Restraints
3.5.3. Opportunities
3.6. COVID-19 Impact Analysis on the market

CHAPTER 4: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY OFFERING
4.1 Overview
4.1.1 Market size and forecast
4.2 Solution
4.2.1 Key market trends, growth factors and opportunities
4.2.2 Market size and forecast, by region
4.2.3 Market analysis by country
4.2.4 Solution Customer Engagement Solutions Market by Solution Type
4.2.4.1 SMS and Email Solutions Market size and forecast, by region
4.2.4.2 SMS and Email Solutions Market size and forecast, by country
4.2.4.3 Chatbot Solutions Market size and forecast, by region
4.2.4.4 Chatbot Solutions Market size and forecast, by country
4.2.4.5 Interactive Personalized Video Solutions Market size and forecast, by region
4.2.4.6 Interactive Personalized Video Solutions Market size and forecast, by country
4.2.4.7 Digital Self-Service Solutions Market size and forecast, by region
4.2.4.8 Digital Self-Service Solutions Market size and forecast, by country
4.3 Service
4.3.1 Key market trends, growth factors and opportunities
4.3.2 Market size and forecast, by region
4.3.3 Market analysis by country
4.3.4 Service Customer Engagement Solutions Market by Service Type
4.3.4.1 Professional Services Market size and forecast, by region
4.3.4.2 Professional Services Market size and forecast, by country
4.3.4.3 Managed Services Market size and forecast, by region
4.3.4.4 Managed Services Market size and forecast, by country

CHAPTER 5: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE
5.1 Overview
5.1.1 Market size and forecast
5.2 On-premise
5.2.1 Key market trends, growth factors and opportunities
5.2.2 Market size and forecast, by region
5.2.3 Market analysis by country
5.3 Cloud
5.3.1 Key market trends, growth factors and opportunities
5.3.2 Market size and forecast, by region
5.3.3 Market analysis by country

CHAPTER 6: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ENTERPRISE SIZE
6.1 Overview
6.1.1 Market size and forecast
6.2 Large Enterprises
6.2.1 Key market trends, growth factors and opportunities
6.2.2 Market size and forecast, by region
6.2.3 Market analysis by country
6.3 SMEs
6.3.1 Key market trends, growth factors and opportunities
6.3.2 Market size and forecast, by region
6.3.3 Market analysis by country

CHAPTER 7: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY INDUSTRY VERTICAL
7.1 Overview
7.1.1 Market size and forecast
7.2 BFSI
7.2.1 Key market trends, growth factors and opportunities
7.2.2 Market size and forecast, by region
7.2.3 Market analysis by country
7.3 IT & Telecom
7.3.1 Key market trends, growth factors and opportunities
7.3.2 Market size and forecast, by region
7.3.3 Market analysis by country
7.4 Healthcare
7.4.1 Key market trends, growth factors and opportunities
7.4.2 Market size and forecast, by region
7.4.3 Market analysis by country
7.5 Manufacturing
7.5.1 Key market trends, growth factors and opportunities
7.5.2 Market size and forecast, by region
7.5.3 Market analysis by country
7.6 Transportation & Logistics
7.6.1 Key market trends, growth factors and opportunities
7.6.2 Market size and forecast, by region
7.6.3 Market analysis by country
7.7 Retail & E-commerce
7.7.1 Key market trends, growth factors and opportunities
7.7.2 Market size and forecast, by region
7.7.3 Market analysis by country
7.8 Media & Entertainment
7.8.1 Key market trends, growth factors and opportunities
7.8.2 Market size and forecast, by region
7.8.3 Market analysis by country
7.9 Travel & Hospitality
7.9.1 Key market trends, growth factors and opportunities
7.9.2 Market size and forecast, by region
7.9.3 Market analysis by country
8.0 Others
8.0.1 Key market trends, growth factors and opportunities
8.0.2 Market size and forecast, by region
8.0.3 Market analysis by country

CHAPTER 8: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION
8.1 Overview
8.1.1 Market size and forecast
8.2 North America
8.2.1 Key trends and opportunities
8.2.2 North America Market size and forecast, by Offering
8.2.2.1 North America Solution Customer Engagement Solutions Market by Solution Type
8.2.2.2 North America Service Customer Engagement Solutions Market by Service Type
8.2.3 North America Market size and forecast, by Deployment Mode
8.2.4 North America Market size and forecast, by Enterprise Size
8.2.5 North America Market size and forecast, by Industry Vertical
8.2.6 North America Market size and forecast, by country
8.2.6.1 U.S.
8.2.6.1.1 Market size and forecast, by Offering
8.2.6.1.1.1 U.S. Solution Customer Engagement Solutions Market by Solution Type
8.2.6.1.1.2 U.S. Service Customer Engagement Solutions Market by Service Type
8.2.6.1.2 Market size and forecast, by Deployment Mode
8.2.6.1.3 Market size and forecast, by Enterprise Size
8.2.6.1.4 Market size and forecast, by Industry Vertical
8.2.6.2 Canada
8.2.6.2.1 Market size and forecast, by Offering
8.2.6.2.1.1 Canada Solution Customer Engagement Solutions Market by Solution Type
8.2.6.2.1.2 Canada Service Customer Engagement Solutions Market by Service Type
8.2.6.2.2 Market size and forecast, by Deployment Mode
8.2.6.2.3 Market size and forecast, by Enterprise Size
8.2.6.2.4 Market size and forecast, by Industry Vertical
8.3 Europe
8.3.1 Key trends and opportunities
8.3.2 Europe Market size and forecast, by Offering
8.3.2.1 Europe Solution Customer Engagement Solutions Market by Solution Type
8.3.2.2 Europe Service Customer Engagement Solutions Market by Service Type
8.3.3 Europe Market size and forecast, by Deployment Mode
8.3.4 Europe Market size and forecast, by Enterprise Size
8.3.5 Europe Market size and forecast, by Industry Vertical
8.3.6 Europe Market size and forecast, by country
8.3.6.1 United Kingdom
8.3.6.1.1 Market size and forecast, by Offering
8.3.6.1.1.1 United Kingdom Solution Customer Engagement Solutions Market by Solution Type
8.3.6.1.1.2 United Kingdom Service Customer Engagement Solutions Market by Service Type
8.3.6.1.2 Market size and forecast, by Deployment Mode
8.3.6.1.3 Market size and forecast, by Enterprise Size
8.3.6.1.4 Market size and forecast, by Industry Vertical
8.3.6.2 Germany
8.3.6.2.1 Market size and forecast, by Offering
8.3.6.2.1.1 Germany Solution Customer Engagement Solutions Market by Solution Type
8.3.6.2.1.2 Germany Service Customer Engagement Solutions Market by Service Type
8.3.6.2.2 Market size and forecast, by Deployment Mode
8.3.6.2.3 Market size and forecast, by Enterprise Size
8.3.6.2.4 Market size and forecast, by Industry Vertical
8.3.6.3 France
8.3.6.3.1 Market size and forecast, by Offering
8.3.6.3.1.1 France Solution Customer Engagement Solutions Market by Solution Type
8.3.6.3.1.2 France Service Customer Engagement Solutions Market by Service Type
8.3.6.3.2 Market size and forecast, by Deployment Mode
8.3.6.3.3 Market size and forecast, by Enterprise Size
8.3.6.3.4 Market size and forecast, by Industry Vertical
8.3.6.4 Italy
8.3.6.4.1 Market size and forecast, by Offering
8.3.6.4.1.1 Italy Solution Customer Engagement Solutions Market by Solution Type
8.3.6.4.1.2 Italy Service Customer Engagement Solutions Market by Service Type
8.3.6.4.2 Market size and forecast, by Deployment Mode
8.3.6.4.3 Market size and forecast, by Enterprise Size
8.3.6.4.4 Market size and forecast, by Industry Vertical
8.3.6.5 Spain
8.3.6.5.1 Market size and forecast, by Offering
8.3.6.5.1.1 Spain Solution Customer Engagement Solutions Market by Solution Type
8.3.6.5.1.2 Spain Service Customer Engagement Solutions Market by Service Type
8.3.6.5.2 Market size and forecast, by Deployment Mode
8.3.6.5.3 Market size and forecast, by Enterprise Size
8.3.6.5.4 Market size and forecast, by Industry Vertical
8.3.6.6 Netherlands
8.3.6.6.1 Market size and forecast, by Offering
8.3.6.6.1.1 Netherlands Solution Customer Engagement Solutions Market by Solution Type
8.3.6.6.1.2 Netherlands Service Customer Engagement Solutions Market by Service Type
8.3.6.6.2 Market size and forecast, by Deployment Mode
8.3.6.6.3 Market size and forecast, by Enterprise Size
8.3.6.6.4 Market size and forecast, by Industry Vertical
8.3.6.7 Rest of Europe
8.3.6.7.1 Market size and forecast, by Offering
8.3.6.7.1.1 Rest of Europe Solution Customer Engagement Solutions Market by Solution Type
8.3.6.7.1.2 Rest of Europe Service Customer Engagement Solutions Market by Service Type
8.3.6.7.2 Market size and forecast, by Deployment Mode
8.3.6.7.3 Market size and forecast, by Enterprise Size
8.3.6.7.4 Market size and forecast, by Industry Vertical
8.4 Asia-Pacific
8.4.1 Key trends and opportunities
8.4.2 Asia-Pacific Market size and forecast, by Offering
8.4.2.1 Asia-Pacific Solution Customer Engagement Solutions Market by Solution Type
8.4.2.2 Asia-Pacific Service Customer Engagement Solutions Market by Service Type
8.4.3 Asia-Pacific Market size and forecast, by Deployment Mode
8.4.4 Asia-Pacific Market size and forecast, by Enterprise Size
8.4.5 Asia-Pacific Market size and forecast, by Industry Vertical
8.4.6 Asia-Pacific Market size and forecast, by country
8.4.6.1 China
8.4.6.1.1 Market size and forecast, by Offering
8.4.6.1.1.1 China Solution Customer Engagement Solutions Market by Solution Type
8.4.6.1.1.2 China Service Customer Engagement Solutions Market by Service Type
8.4.6.1.2 Market size and forecast, by Deployment Mode
8.4.6.1.3 Market size and forecast, by Enterprise Size
8.4.6.1.4 Market size and forecast, by Industry Vertical
8.4.6.2 India
8.4.6.2.1 Market size and forecast, by Offering
8.4.6.2.1.1 India Solution Customer Engagement Solutions Market by Solution Type
8.4.6.2.1.2 India Service Customer Engagement Solutions Market by Service Type
8.4.6.2.2 Market size and forecast, by Deployment Mode
8.4.6.2.3 Market size and forecast, by Enterprise Size
8.4.6.2.4 Market size and forecast, by Industry Vertical
8.4.6.3 Japan
8.4.6.3.1 Market size and forecast, by Offering
8.4.6.3.1.1 Japan Solution Customer Engagement Solutions Market by Solution Type
8.4.6.3.1.2 Japan Service Customer Engagement Solutions Market by Service Type
8.4.6.3.2 Market size and forecast, by Deployment Mode
8.4.6.3.3 Market size and forecast, by Enterprise Size
8.4.6.3.4 Market size and forecast, by Industry Vertical
8.4.6.4 South Korea
8.4.6.4.1 Market size and forecast, by Offering
8.4.6.4.1.1 South Korea Solution Customer Engagement Solutions Market by Solution Type
8.4.6.4.1.2 South Korea Service Customer Engagement Solutions Market by Service Type
8.4.6.4.2 Market size and forecast, by Deployment Mode
8.4.6.4.3 Market size and forecast, by Enterprise Size
8.4.6.4.4 Market size and forecast, by Industry Vertical
8.4.6.5 Australia
8.4.6.5.1 Market size and forecast, by Offering
8.4.6.5.1.1 Australia Solution Customer Engagement Solutions Market by Solution Type
8.4.6.5.1.2 Australia Service Customer Engagement Solutions Market by Service Type
8.4.6.5.2 Market size and forecast, by Deployment Mode
8.4.6.5.3 Market size and forecast, by Enterprise Size
8.4.6.5.4 Market size and forecast, by Industry Vertical
8.4.6.6 Singapore
8.4.6.6.1 Market size and forecast, by Offering
8.4.6.6.1.1 Singapore Solution Customer Engagement Solutions Market by Solution Type
8.4.6.6.1.2 Singapore Service Customer Engagement Solutions Market by Service Type
8.4.6.6.2 Market size and forecast, by Deployment Mode
8.4.6.6.3 Market size and forecast, by Enterprise Size
8.4.6.6.4 Market size and forecast, by Industry Vertical
8.4.6.7 Rest of Asia-Pacific
8.4.6.7.1 Market size and forecast, by Offering
8.4.6.7.1.1 Rest of Asia-Pacific Solution Customer Engagement Solutions Market by Solution Type
8.4.6.7.1.2 Rest of Asia-Pacific Service Customer Engagement Solutions Market by Service Type
8.4.6.7.2 Market size and forecast, by Deployment Mode
8.4.6.7.3 Market size and forecast, by Enterprise Size
8.4.6.7.4 Market size and forecast, by Industry Vertical
8.5 LAMEA
8.5.1 Key trends and opportunities
8.5.2 LAMEA Market size and forecast, by Offering
8.5.2.1 LAMEA Solution Customer Engagement Solutions Market by Solution Type
8.5.2.2 LAMEA Service Customer Engagement Solutions Market by Service Type
8.5.3 LAMEA Market size and forecast, by Deployment Mode
8.5.4 LAMEA Market size and forecast, by Enterprise Size
8.5.5 LAMEA Market size and forecast, by Industry Vertical
8.5.6 LAMEA Market size and forecast, by country
8.5.6.1 Brazil
8.5.6.1.1 Market size and forecast, by Offering
8.5.6.1.1.1 Brazil Solution Customer Engagement Solutions Market by Solution Type
8.5.6.1.1.2 Brazil Service Customer Engagement Solutions Market by Service Type
8.5.6.1.2 Market size and forecast, by Deployment Mode
8.5.6.1.3 Market size and forecast, by Enterprise Size
8.5.6.1.4 Market size and forecast, by Industry Vertical
8.5.6.2 Mexico
8.5.6.2.1 Market size and forecast, by Offering
8.5.6.2.1.1 Mexico Solution Customer Engagement Solutions Market by Solution Type
8.5.6.2.1.2 Mexico Service Customer Engagement Solutions Market by Service Type
8.5.6.2.2 Market size and forecast, by Deployment Mode
8.5.6.2.3 Market size and forecast, by Enterprise Size
8.5.6.2.4 Market size and forecast, by Industry Vertical
8.5.6.3 Saudi Arabia
8.5.6.3.1 Market size and forecast, by Offering
8.5.6.3.1.1 Saudi Arabia Solution Customer Engagement Solutions Market by Solution Type
8.5.6.3.1.2 Saudi Arabia Service Customer Engagement Solutions Market by Service Type
8.5.6.3.2 Market size and forecast, by Deployment Mode
8.5.6.3.3 Market size and forecast, by Enterprise Size
8.5.6.3.4 Market size and forecast, by Industry Vertical
8.5.6.4 UAE
8.5.6.4.1 Market size and forecast, by Offering
8.5.6.4.1.1 UAE Solution Customer Engagement Solutions Market by Solution Type
8.5.6.4.1.2 UAE Service Customer Engagement Solutions Market by Service Type
8.5.6.4.2 Market size and forecast, by Deployment Mode
8.5.6.4.3 Market size and forecast, by Enterprise Size
8.5.6.4.4 Market size and forecast, by Industry Vertical
8.5.6.5 South Africa
8.5.6.5.1 Market size and forecast, by Offering
8.5.6.5.1.1 South Africa Solution Customer Engagement Solutions Market by Solution Type
8.5.6.5.1.2 South Africa Service Customer Engagement Solutions Market by Service Type
8.5.6.5.2 Market size and forecast, by Deployment Mode
8.5.6.5.3 Market size and forecast, by Enterprise Size
8.5.6.5.4 Market size and forecast, by Industry Vertical
8.5.6.6 Rest of LAMEA
8.5.6.6.1 Market size and forecast, by Offering
8.5.6.6.1.1 Rest of LAMEA Solution Customer Engagement Solutions Market by Solution Type
8.5.6.6.1.2 Rest of LAMEA Service Customer Engagement Solutions Market by Service Type
8.5.6.6.2 Market size and forecast, by Deployment Mode
8.5.6.6.3 Market size and forecast, by Enterprise Size
8.5.6.6.4 Market size and forecast, by Industry Vertical

CHAPTER 9: COMPANY LANDSCAPE
9.1. Introduction
9.2. Top winning strategies
9.3. Product Mapping of Top 10 Player
9.4. Competitive Dashboard
9.5. Competitive Heatmap
9.6. Key developments

CHAPTER 10: COMPANY PROFILES
10.1 Avaya
10.1.1 Company overview
10.1.2 Company snapshot
10.1.3 Operating business segments
10.1.4 Product portfolio
10.1.5 Business performance
10.1.6 Key strategic moves and developments
10.2 Alvaria
10.2.1 Company overview
10.2.2 Company snapshot
10.2.3 Operating business segments
10.2.4 Product portfolio
10.2.5 Business performance
10.2.6 Key strategic moves and developments
10.3 Creatio
10.3.1 Company overview
10.3.2 Company snapshot
10.3.3 Operating business segments
10.3.4 Product portfolio
10.3.5 Business performance
10.3.6 Key strategic moves and developments
10.4 CRMNEXT
10.4.1 Company overview
10.4.2 Company snapshot
10.4.3 Operating business segments
10.4.4 Product portfolio
10.4.5 Business performance
10.4.6 Key strategic moves and developments
10.5 eGain Corporation
10.5.1 Company overview
10.5.2 Company snapshot
10.5.3 Operating business segments
10.5.4 Product portfolio
10.5.5 Business performance
10.5.6 Key strategic moves and developments
10.6 Enghouse Systems
10.6.1 Company overview
10.6.2 Company snapshot
10.6.3 Operating business segments
10.6.4 Product portfolio
10.6.5 Business performance
10.6.6 Key strategic moves and developments
10.7 IBM Corporation
10.7.1 Company overview
10.7.2 Company snapshot
10.7.3 Operating business segments
10.7.4 Product portfolio
10.7.5 Business performance
10.7.6 Key strategic moves and developments
10.8 Microsoft Corporation
10.8.1 Company overview
10.8.2 Company snapshot
10.8.3 Operating business segments
10.8.4 Product portfolio
10.8.5 Business performance
10.8.6 Key strategic moves and developments
10.9 NICE
10.9.1 Company overview
10.9.2 Company snapshot
10.9.3 Operating business segments
10.9.4 Product portfolio
10.9.5 Business performance
10.9.6 Key strategic moves and developments
10.10 Oracle Corporation
10.10.1 Company overview
10.10.2 Company snapshot
10.10.3 Operating business segments
10.10.4 Product portfolio
10.10.5 Business performance
10.10.6 Key strategic moves and developments
10.11 Open Text Corporation
10.11.1 Company overview
10.11.2 Company snapshot
10.11.3 Operating business segments
10.11.4 Product portfolio
10.11.5 Business performance
10.11.6 Key strategic moves and developments
10.12 Pegasystem Inc.
10.12.1 Company overview
10.12.2 Company snapshot
10.12.3 Operating business segments
10.12.4 Product portfolio
10.12.5 Business performance
10.12.6 Key strategic moves and developments
10.13 SAP SE
10.13.1 Company overview
10.13.2 Company snapshot
10.13.3 Operating business segments
10.13.4 Product portfolio
10.13.5 Business performance
10.13.6 Key strategic moves and developments
10.14 Salesforce, Inc.
10.14.1 Company overview
10.14.2 Company snapshot
10.14.3 Operating business segments
10.14.4 Product portfolio
10.14.5 Business performance
10.14.6 Key strategic moves and developments
10.15 ServiceNow
10.15.1 Company overview
10.15.2 Company snapshot
10.15.3 Operating business segments
10.15.4 Product portfolio
10.15.5 Business performance
10.15.6 Key strategic moves and developments
10.16 Verint Systems Inc.
10.16.1 Company overview
10.16.2 Company snapshot
10.16.3 Operating business segments
10.16.4 Product portfolio
10.16.5 Business performance
10.16.6 Key strategic moves and developments
10.17 Zendesk
10.17.1 Company overview
10.17.2 Company snapshot
10.17.3 Operating business segments
10.17.4 Product portfolio
10.17.5 Business performance
10.17.6 Key strategic moves and developments

List of Tables
Table 1. Global Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 2. Customer Engagement Solutions Market, for Solution, by Region, 2021-2031 ($Million)
Table 3. Customer Engagement Solutions Market for Solution, by Country, 2021-2031 ($Million)
Table 4. Global Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 5. Customer Engagement Solutions Market, for Sms and Email Solutions, by Region, 2021-2031 ($Million)
Table 6. Customer Engagement Solutions Market, for Sms and Email Solutions, by Country, 2021-2031 ($Million)
Table 7. Customer Engagement Solutions Market, for Chatbot Solutions, by Region, 2021-2031 ($Million)
Table 8. Customer Engagement Solutions Market, for Chatbot Solutions, by Country, 2021-2031 ($Million)
Table 9. Customer Engagement Solutions Market, for Interactive Personalized Video Solutions, by Region, 2021-2031 ($Million)
Table 10. Customer Engagement Solutions Market, for Interactive Personalized Video Solutions, by Country, 2021-2031 ($Million)
Table 11. Customer Engagement Solutions Market, for Digital Self-Service Solutions, by Region, 2021-2031 ($Million)
Table 12. Customer Engagement Solutions Market, for Digital Self-Service Solutions, by Country, 2021-2031 ($Million)
Table 13. Customer Engagement Solutions Market, for Service, by Region, 2021-2031 ($Million)
Table 14. Customer Engagement Solutions Market for Service, by Country, 2021-2031 ($Million)
Table 15. Global Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 16. Customer Engagement Solutions Market, for Professional Services, by Region, 2021-2031 ($Million)
Table 17. Customer Engagement Solutions Market, for Professional Services, by Country, 2021-2031 ($Million)
Table 18. Customer Engagement Solutions Market, for Managed Services, by Region, 2021-2031 ($Million)
Table 19. Customer Engagement Solutions Market, for Managed Services, by Country, 2021-2031 ($Million)
Table 20. Global Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 21. Customer Engagement Solutions Market, for On-Premise, by Region, 2021-2031 ($Million)
Table 22. Customer Engagement Solutions Market for On-Premise, by Country, 2021-2031 ($Million)
Table 23. Customer Engagement Solutions Market, for Cloud, by Region, 2021-2031 ($Million)
Table 24. Customer Engagement Solutions Market for Cloud, by Country, 2021-2031 ($Million)
Table 25. Global Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 26. Customer Engagement Solutions Market, for Large Enterprises, by Region, 2021-2031 ($Million)
Table 27. Customer Engagement Solutions Market for Large Enterprises, by Country, 2021-2031 ($Million)
Table 28. Customer Engagement Solutions Market, for SMEs, by Region, 2021-2031 ($Million)
Table 29. Customer Engagement Solutions Market for SMEs, by Country, 2021-2031 ($Million)
Table 30. Global Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 31. Customer Engagement Solutions Market, for Bfsi, by Region, 2021-2031 ($Million)
Table 32. Customer Engagement Solutions Market for Bfsi, by Country, 2021-2031 ($Million)
Table 33. Customer Engagement Solutions Market, for IT & Telecom, by Region, 2021-2031 ($Million)
Table 34. Customer Engagement Solutions Market for IT & Telecom, by Country, 2021-2031 ($Million)
Table 35. Customer Engagement Solutions Market, for Healthcare, by Region, 2021-2031 ($Million)
Table 36. Customer Engagement Solutions Market for Healthcare, by Country, 2021-2031 ($Million)
Table 37. Customer Engagement Solutions Market, for Manufacturing, by Region, 2021-2031 ($Million)
Table 38. Customer Engagement Solutions Market for Manufacturing, by Country, 2021-2031 ($Million)
Table 39. Customer Engagement Solutions Market, for Transportation & Logistics, by Region, 2021-2031 ($Million)
Table 40. Customer Engagement Solutions Market for Transportation & Logistics, by Country, 2021-2031 ($Million)
Table 41. Customer Engagement Solutions Market, for Retail & E-Commerce, by Region, 2021-2031 ($Million)
Table 42. Customer Engagement Solutions Market for Retail & E-Commerce, by Country, 2021-2031 ($Million)
Table 43. Customer Engagement Solutions Market, for Media & Entertainment, by Region, 2021-2031 ($Million)
Table 44. Customer Engagement Solutions Market for Media & Entertainment, by Country, 2021-2031 ($Million)
Table 45. Customer Engagement Solutions Market, for Travel & Hospitality, by Region, 2021-2031 ($Million)
Table 46. Customer Engagement Solutions Market for Travel & Hospitality, by Country, 2021-2031 ($Million)
Table 47. Customer Engagement Solutions Market, for Others, by Region, 2021-2031 ($Million)
Table 48. Customer Engagement Solutions Market for Others, by Country, 2021-2031 ($Million)
Table 49. Customer Engagement Solutions Market, by Region, 2021-2031 ($Million)
Table 50. North America Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 51. North America Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 52. North America Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 53. North America Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 54. North America Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 55. North America Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 56. North America Customer Engagement Solutions Market, by Country, 2021-2031 ($Million)
Table 57. U.S. Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 58. U.S. Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 59. U.S. Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 60. U.S. Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 61. U.S. Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 62. U.S. Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 63. Canada Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 64. Canada Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 65. Canada Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 66. Canada Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 67. Canada Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 68. Canada Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 69. Europe Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 70. Europe Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 71. Europe Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 72. Europe Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 73. Europe Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 74. Europe Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 75. Europe Customer Engagement Solutions Market, by Country, 2021-2031 ($Million)
Table 76. United Kingdom Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 77. United Kingdom Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 78. United Kingdom Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 79. United Kingdom Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 80. United Kingdom Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 81. United Kingdom Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 82. Germany Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 83. Germany Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 84. Germany Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 85. Germany Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 86. Germany Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 87. Germany Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 88. France Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 89. France Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 90. France Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 91. France Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 92. France Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 93. France Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 94. Italy Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 95. Italy Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 96. Italy Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 97. Italy Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 98. Italy Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 99. Italy Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 100. Spain Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 101. Spain Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 102. Spain Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 103. Spain Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 104. Spain Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 105. Spain Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 106. Netherlands Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 107. Netherlands Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 108. Netherlands Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 109. Netherlands Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 110. Netherlands Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 111. Netherlands Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 112. Rest of Europe Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 113. Rest of Europe Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 114. Rest of Europe Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 115. Rest of Europe Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 116. Rest of Europe Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 117. Rest of Europe Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 118. Asia-Pacific Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 119. Asia-Pacific Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 120. Asia-Pacific Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 121. Asia-Pacific Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 122. Asia-Pacific Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 123. Asia-Pacific Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 124. Asia-Pacific Customer Engagement Solutions Market, by Country, 2021-2031 ($Million)
Table 125. China Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 126. China Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 127. China Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 128. China Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 129. China Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 130. China Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 131. India Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 132. India Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 133. India Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 134. India Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 135. India Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 136. India Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 137. Japan Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 138. Japan Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 139. Japan Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 140. Japan Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 141. Japan Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 142. Japan Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 143. South Korea Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 144. South Korea Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 145. South Korea Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 146. South Korea Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 147. South Korea Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 148. South Korea Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 149. Australia Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 150. Australia Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 151. Australia Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 152. Australia Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 153. Australia Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 154. Australia Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 155. Singapore Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 156. Singapore Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 157. Singapore Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 158. Singapore Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 159. Singapore Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 160. Singapore Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 161. Rest of Asia-Pacific Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 162. Rest of Asia-Pacific Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 163. Rest of Asia-Pacific Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 164. Rest of Asia-Pacific Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 165. Rest of Asia-Pacific Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 166. Rest of Asia-Pacific Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 167. LAMEA Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 168. LAMEA Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 169. LAMEA Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 170. LAMEA Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 171. LAMEA Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 172. LAMEA Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 173. LAMEA Customer Engagement Solutions Market, by Country, 2021-2031 ($Million)
Table 174. Brazil Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 175. Brazil Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 176. Brazil Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 177. Brazil Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 178. Brazil Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 179. Brazil Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 180. Mexico Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 181. Mexico Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 182. Mexico Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 183. Mexico Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 184. Mexico Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 185. Mexico Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 186. Saudi Arabia Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 187. Saudi Arabia Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 188. Saudi Arabia Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 189. Saudi Arabia Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 190. Saudi Arabia Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 191. Saudi Arabia Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 192. UAE Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 193. UAE Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 194. UAE Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 195. UAE Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 196. UAE Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 197. UAE Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 198. South Africa Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 199. South Africa Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 200. South Africa Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 201. South Africa Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 202. South Africa Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 203. South Africa Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 204. Rest of LAMEA Customer Engagement Solutions Market, by Offering, 2021-2031 ($Million)
Table 205. Rest of LAMEA Solution Customer Engagement Solutions Market, by Solution Type, 2021-2031 ($Million)
Table 206. Rest of LAMEA Service Customer Engagement Solutions Market, by Service Type, 2021-2031 ($Million)
Table 207. Rest of LAMEA Customer Engagement Solutions Market, by Deployment Mode, 2021-2031 ($Million)
Table 208. Rest of LAMEA Customer Engagement Solutions Market, by Enterprise Size, 2021-2031 ($Million)
Table 209. Rest of LAMEA Customer Engagement Solutions Market, by Industry Vertical, 2021-2031 ($Million)
Table 210. Avaya: Company Snapshot
Table 211. Avaya: Operating Segments
Table 212. Avaya: Product Portfolio
Table 213. Avaya: Net Sales
Table 214. Avaya: Key Strategies
Table 215. Alvaria: Company Snapshot
Table 216. Alvaria: Operating Segments
Table 217. Alvaria: Product Portfolio
Table 218. Alvaria: Net Sales
Table 219. Alvaria: Key Strategies
Table 220. Creatio: Company Snapshot
Table 221. Creatio: Operating Segments
Table 222. Creatio: Product Portfolio
Table 223. Creatio: Net Sales
Table 224. Creatio: Key Strategies
Table 225. Crmnext: Company Snapshot
Table 226. Crmnext: Operating Segments
Table 227. Crmnext: Product Portfolio
Table 228. Crmnext: Net Sales
Table 229. Crmnext: Key Strategies
Table 230. Egain Corporation: Company Snapshot
Table 231. Egain Corporation: Operating Segments
Table 232. Egain Corporation: Product Portfolio
Table 233. Egain Corporation: Net Sales
Table 234. Egain Corporation: Key Strategies
Table 235. Enghouse Systems: Company Snapshot
Table 236. Enghouse Systems: Operating Segments
Table 237. Enghouse Systems: Product Portfolio
Table 238. Enghouse Systems: Net Sales
Table 239. Enghouse Systems: Key Strategies
Table 240. IBM Corporation: Company Snapshot
Table 241. IBM Corporation: Operating Segments
Table 242. IBM Corporation: Product Portfolio
Table 243. IBM Corporation: Net Sales
Table 244. IBM Corporation: Key Strategies
Table 245. Microsoft Corporation: Company Snapshot
Table 246. Microsoft Corporation: Operating Segments
Table 247. Microsoft Corporation: Product Portfolio
Table 248. Microsoft Corporation: Net Sales
Table 249. Microsoft Corporation: Key Strategies
Table 250. Nice: Company Snapshot
Table 251. Nice: Operating Segments
Table 252. Nice: Product Portfolio
Table 253. Nice: Net Sales
Table 254. Nice: Key Strategies
Table 255. Oracle Corporation: Company Snapshot
Table 256. Oracle Corporation: Operating Segments
Table 257. Oracle Corporation: Product Portfolio
Table 258. Oracle Corporation: Net Sales
Table 259. Oracle Corporation: Key Strategies
Table 260. Open Text Corporation: Company Snapshot
Table 261. Open Text Corporation: Operating Segments
Table 262. Open Text Corporation: Product Portfolio
Table 263. Open Text Corporation: Net Sales
Table 264. Open Text Corporation: Key Strategies
Table 265. Pegasystem Inc.: Company Snapshot
Table 266. Pegasystem Inc.: Operating Segments
Table 267. Pegasystem Inc.: Product Portfolio
Table 268. Pegasystem Inc.: Net Sales
Table 269. Pegasystem Inc.: Key Strategies
Table 270. SAP SE: Company Snapshot
Table 271. SAP SE: Operating Segments
Table 272. SAP SE: Product Portfolio
Table 273. SAP SE: Net Sales
Table 274. SAP SE: Key Strategies
Table 275. Salesforce, Inc.: Company Snapshot
Table 276. Salesforce, Inc.: Operating Segments
Table 277. Salesforce, Inc.: Product Portfolio
Table 278. Salesforce, Inc.: Net Sales
Table 279. Salesforce, Inc.: Key Strategies
Table 280. Servicenow: Company Snapshot
Table 281. Servicenow: Operating Segments
Table 282. Servicenow: Product Portfolio
Table 283. Servicenow: Net Sales
Table 284. Servicenow: Key Strategies
Table 285. Verint Systems Inc.: Company Snapshot
Table 286. Verint Systems Inc.: Operating Segments
Table 287. Verint Systems Inc.: Product Portfolio
Table 288. Verint Systems Inc.: Net Sales
Table 289. Verint Systems Inc.: Key Strategies
Table 290. Zendesk: Company Snapshot
Table 291. Zendesk: Operating Segments
Table 292. Zendesk: Product Portfolio
Table 293. Zendesk: Net Sales
Table 294. Zendesk: Key Strategies

List of Figures
Figure 1. Customer Engagement Solutions Market Segmentation
Figure 2. Customer Engagement Solutions Market, 2021-2031
Figure 3. Customer Engagement Solutions Market, 2021-2031
Figure 4. Top Investment Pockets, by Region
Figure 5. Porter Five-1
Figure 6. Porter Five-2
Figure 7. Porter Five-3
Figure 8. Porter Five-4
Figure 9. Porter Five-5
Figure 10. Top Player Positioning
Figure 11. Customer Engagement Solutions Mark.:Drivers, Restraints and Opportunities
Figure 12. Customer Engagement Solutions Market, By Offering, 2021(%)
Figure 13. Comparative Share Analysis of Solution Customer Engagement Solutions Market, 2021-2031(%)
Figure 14. Comparative Share Analysis of Service Customer Engagement Solutions Market, 2021-2031(%)
Figure 15. Customer Engagement Solutions Market, By Deployment Mode, 2021(%)
Figure 16. Comparative Share Analysis of On-Premise Customer Engagement Solutions Market, 2021-2031(%)
Figure 17. Comparative Share Analysis of Cloud Customer Engagement Solutions Market, 2021-2031(%)
Figure 18. Customer Engagement Solutions Market, By Enterprise Size, 2021(%)
Figure 19. Comparative Share Analysis of Large Enterprises Customer Engagement Solutions Market, 2021-2031(%)
Figure 20. Comparative Share Analysis of Smes Customer Engagement Solutions Market, 2021-2031(%)
Figure 21. Customer Engagement Solutions Market, By Industry Vertical, 2021(%)
Figure 22. Comparative Share Analysis of Bfsi Customer Engagement Solutions Market, 2021-2031(%)
Figure 23. Comparative Share Analysis of It & Telecom Customer Engagement Solutions Market, 2021-2031(%)
Figure 24. Comparative Share Analysis of Healthcare Customer Engagement Solutions Market, 2021-2031(%)
Figure 25. Comparative Share Analysis of Manufacturing Customer Engagement Solutions Market, 2021-2031(%)
Figure 26. Comparative Share Analysis of Transportation & Logistics Customer Engagement Solutions Market, 2021-2031(%)
Figure 27. Comparative Share Analysis of Retail & E-Commerce Customer Engagement Solutions Market, 2021-2031(%)
Figure 28. Comparative Share Analysis of Media & Entertainment Customer Engagement Solutions Market, 2021-2031(%)
Figure 29. Comparative Share Analysis of Travel & Hospitality Customer Engagement Solutions Market, 2021-2031(%)
Figure 30. Comparative Share Analysis of Others Customer Engagement Solutions Market, 2021-2031(%)
Figure 31. Customer Engagement Solutions Market by Region, 2021
Figure 32. U.S. Customer Engagement Solutions Market, 2021-2031($Million)
Figure 33. Canada Customer Engagement Solutions Market, 2021-2031($Million)
Figure 34. United Kingdom Customer Engagement Solutions Market, 2021-2031($Million)
Figure 35. Germany Customer Engagement Solutions Market, 2021-2031($Million)
Figure 36. France Customer Engagement Solutions Market, 2021-2031($Million)
Figure 37. Italy Customer Engagement Solutions Market, 2021-2031($Million)
Figure 38. Spain Customer Engagement Solutions Market, 2021-2031($Million)
Figure 39. Netherlands Customer Engagement Solutions Market, 2021-2031($Million)
Figure 40. Rest of Europe Customer Engagement Solutions Market, 2021-2031($Million)
Figure 41. China Customer Engagement Solutions Market, 2021-2031($Million)
Figure 42. India Customer Engagement Solutions Market, 2021-2031($Million)
Figure 43. Japan Customer Engagement Solutions Market, 2021-2031($Million)
Figure 44. South Korea Customer Engagement Solutions Market, 2021-2031($Million)
Figure 45. Australia Customer Engagement Solutions Market, 2021-2031($Million)
Figure 46. Singapore Customer Engagement Solutions Market, 2021-2031($Million)
Figure 47. Rest of Asia-Pacific Customer Engagement Solutions Market, 2021-2031($Million)
Figure 48. Brazil Customer Engagement Solutions Market, 2021-2031($Million)
Figure 49. Mexico Customer Engagement Solutions Market, 2021-2031($Million)
Figure 50. Saudi Arabia Customer Engagement Solutions Market, 2021-2031($Million)
Figure 51. Uae Customer Engagement Solutions Market, 2021-2031($Million)
Figure 52. South Africa Customer Engagement Solutions Market, 2021-2031($Million)
Figure 53. Rest of LAMEA Customer Engagement Solutions Market, 2021-2031($Million)
Figure 54. Top Winning Strategies, by Year
Figure 55. Top Winning Strategies, by Development
Figure 56. Top Winning Strategies, by Company
Figure 57. Product Mapping of Top 10 Players
Figure 58. Competitive Dashboard
Figure 59. Competitive Heatmap of Top 10 Key Players
Figure 60. Avay.: Net Sales, ($Million)
Figure 61. Alvari.: Net Sales, ($Million)
Figure 62. Creati.: Net Sales, ($Million)
Figure 63. Crmnex.: Net Sales, ($Million)
Figure 64. Egain Corporatio.: Net Sales, ($Million)
Figure 65. Enghouse System.: Net Sales, ($Million)
Figure 66. Ibm Corporatio.: Net Sales, ($Million)
Figure 67. Microsoft Corporatio.: Net Sales, ($Million)
Figure 68. Nic.: Net Sales, ($Million)
Figure 69. Oracle Corporatio.: Net Sales, ($Million)
Figure 70. Open Text Corporatio.: Net Sales, ($Million)
Figure 71. Pegasystem Inc.: Net Sales, ($Million)
Figure 72. Sap S.: Net Sales, ($Million)
Figure 73. Salesforce, Inc.: Net Sales, ($Million)
Figure 74. Serviceno.: Net Sales, ($Million)
Figure 75. Verint Systems Inc.: Net Sales, ($Million)
Figure 76. Zendes.: Net Sales, ($Million)

Executive Summary

According to the report, “Customer Engagement Solutions Market," the customer engagement solutions market size was valued at $18.5 billion in 2021, and is estimated to reach $48.4 billion by 2031, growing at a CAGR of 10.2% from 2022 to 2031.

The customer engagement solutions market analysis consists of sales of customer engagement solutions by entities organizations, sole traders, and partnerships that are used to solve problems without requiring a support team. In addition, it refers to solutions that can improve and automate customer self-service options. This also helps to improve customer loyalty. Furthermore, Rise in adoption of customer engagement solutions to reduce customer churn rate and increasing use of E-commerce and M-commerce platforms are driving the growth of customer engagement solution market. Moreover, increase in focus on delivering enhanced customer engagement through omnichannel boosts the customer engagement solution market size. However, data synchronization between customer engagement solutions and other technologies for customer engagement solution systems and data security and privacy concerns restrict the customer engagement solution market growth. On the contrary, growth in investments in Artificial Intelligence (AI) in customer engagement solution is expected to offer remunerative opportunities for expansion during the Customer Engagement Solutions Market Forecast.

Depending on enterprise size, the customer engagement solutions market was dominated by large enterprise size, as it allows businesses to gain in-depth insights into customer activities, which would help enhance customer loyalty and increase sales. However, the SMEs segment is expected to witness growth at the highest rate during the forecast period due to increase demands advance technology for operational efficiency and adoption of AI technology.

Depending on region, the customer engagement solution market was dominated by North America in 2021 and is expected to retain its position during the forecast period owing to increase in technological advancements such as using business intelligence, artificial intelligence and cloud platforms to gain insights on customer behavior and customer preferences, and introduction of digital application. However, Asia-Pacific is expected to witness significant growth during the forecast period, owing to surge in number of contact centers and increase in need for real-time cloud-based analytical solutions to improve customer experience.

With the rapid spread of COVID-19, majority of people faced sudden surges in demand for financial resources, owing to sudden increase in panic among public, which, in turn, increased the number of transactions performed at a time. This, in turn, augmented the demand for AI and advanced technology in customer engagement solution to smoothly regulate the delay.

Furthermore, various companies are collaborating with tech institutes to improve the customer service capabilities. For instance, in February 2022, 8X* Inc. collaborated with BDO with 8x8 Voice for Microsoft Teams to enhance communication, collaboration, and customer engagement for its almost 6,500 UK employees. For Instance, in May 2022, Grant Thornton dGTL collaborated with KoineArth To offer unique solutions through digitization engage and markets platforms. These platforms will deploy blockchain technology to create networks, markets and economies with trusted information and incentives. Thus, these are the factors are driving the growth of the customer engagement solution industry during COVID-19 pandemic.

Key Findings of the Study

• By offering, the solution segment accounted for the largest customer engagement solutions market share in 2021.
• By region, North America generated highest revenue in 2021.
• By industry vertical, the BFSI segment generated the highest revenue in 2021.
• The key players that operate in the customer engagement solutions industry are Avaya Inc., Alvaria, Creatio, CRMNEXT, eGain Corporation, Enghouse Systems, IBM Corporation, Microsoft Corporation, NICE, Oracle Corporation, Open Text Corporation, Pegasystem Inc., SAP SE, Salesforce, Inc., ServiceNow, Verint Systems Inc., Zendesk. These players have adopted various strategies to increase their market penetration and strengthen their position in the customer engagement solutions industry.

Companies Mentioned

• Avaya
• Alvaria
• Creatio
• CRMNEXT
• eGain Corporation
• Enghouse Systems
• IBM Corporation
• Microsoft Corporation
• NICE
• Oracle Corporation
• Open Text Corporation
• Pegasystem Inc.
• SAP SE
• Salesforce, Inc.
• ServiceNow
• Verint Systems Inc.
• Zendesk

Methodology

The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.

They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.

They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:

• Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
• Scientific and technical writings for product information and related preemptions
• Regional government and statistical databases for macro analysis
• Authentic news articles and other related releases for market evaluation
• Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast

Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.