Overview:
- Who takes up more of your time than any other employees?
- Who keeps you awake at night, wondering what they’ll do next?
- Who distracts you and your team from its mission?
- Who do you wish would 'get with the program?'
- Who do you wish would just 'go away?'
- A simple method for diagnosing aberrant employee behaviors
- 6 key steps to confront unacceptable behaviors
- Follow-up tactics that ensure problems get solved for good
- One non-performer can lower the standards of performance for everyone
- One bad actor can affect the morale of those around him
- One disruptive character can make life miserable for those who work with her and especially for you
Areas Covered in the Session:
Determining Your Strategy- Creating a culture of positive accountability
- A fresh approach to rewarding the behaviors you want
- One question that will tell you how to proceed
- Three factors you must consider to determine if the person is worth the energy required to save them
- Keep them or fire them - a simple method for calculating the trade-offs
- Preparing yourself so you’re likely to succeed
- Six steps to follow that will raise the odds your EFH will change
- Do’s and Don’ts that will reduce the odds you’ll end up in court
- The 'Ross Perot' technique for dealing with behavioral slippage
- When and how to cut your losses
- Respite for your conscience - why you shouldn’t beat yourself up for doing what’s right
Speaker
Larry Johnson , CSP is the co-author of two top-selling books: Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity and Generations Inc. – From Boomers To Linksters – Managing The Friction Between Generations At Work. He’s also written for Huffington Post and has been quoted in the Wall Street Journal and the Harvard Business Review. He has been interviewed on CNN. Larry has written more than 200 published articles on the topic of improving organizational culture.An in-demand speaker and organization culture expert, Larry has delivered more than 2000 paid presentations for association conferences, corporations, and government organizations including Texas Apartment Association, American Bus Association, SHRM (Society of Human Resource Management), National Apartment Association, American Health Care Association, Harley-Davidson, Southwest Airlines, Westinghouse and the Nuclear Regulatory Commission.
He’s also presented more than 300 webinars for his own clients and for various webinar companies. Larry’s Education & Designation
• M.A. Counseling Psychology - Northern Arizona University, Flagstaff AZ
• B.A. Education - Arizona State University, Tempe AZ
• CSP - Certified Speaking Professional from the National Speakers Association
Larry’s Experience
• 4 years in health care management
• 7 years as training manager in government and the private sector
• 35 years as president of his own training and consulting firm
