Discover strategies to optimize HR services and engage a multi-generational workforce with personalized, inclusive approaches.
Today’s workforce spans across five generations - Traditionalists, Baby Boomers, Gen X, Millennials, and Gen Z - each with unique values, communication styles, and workplace expectations. This generational diversity brings tremendous opportunity, but also complex challenges for Human Resource professionals tasked with delivering equitable, engaging, and personalized services across age groups.In this dynamic 60-minute webinar, you’ll gain practical strategies to enhance your HR service delivery model to meet the evolving needs of a multi-generational workforce. Whether you’re navigating benefits communication, technology preferences, onboarding processes, or engagement programs - this session will help you elevate your HR practices to build a thriving, inclusive workplace.
Learning Objectives
- You will be able to discuss how generational differences impact HR service expectations.
- You will be able to explain best practices in communication, tech tools, and benefit offerings for each generation.
- You will be able to describe how to personalize HR services while maintaining consistency and equity.You will be able to recognize actionable strategies to enhance employee satisfaction, engagement, and retention.
Agenda
Welcome and Objectives- Brief Introduction to the Topic and Speaker
- Overview of Learning Objectives and Key Takeaways
- Defining the Five Generations in Today’s Workforce
- Characteristics, Values, and Workplace Preferences of Each Generation
- Challenges HR Professionals Face in Age-Diverse Teams
- Differing Service Expectations: Digital vs. Human Touch
- Onboarding Preferences, Communication Styles, and Benefits Priorities
- Designing Personalized yet Scalable HR Services
- Selecting Effective Communication Channels and Platforms
- Balancing Equity With Customization
- Real-Life Examples of HR Adaptability Across Generations
- Innovative Strategies for Engagement and Retention Tailored by Age Group
- Open Discussion and Audience Input
- Sharing Best Practices and Current Organizational Challenges
- Recap of Key Insights and Action Steps
- Access to Resource Toolkit and Downloadable Materials
- Invitation to Follow-up Training, Coaching, or Consulting Opportunities
