The Asia Pacific Banking CRM Software Market should witness market growth of 16.2% CAGR during the forecast period (2022-2028).
The necessity for banks to adopt a contemporary, customer-focused approach to service due to consumer expectations and rising competition has increased the value of a CRM in the banking sector more than ever. Any bank employee may rapidly view a client profile using a single, integrated system to learn about an account. For instance, if a consumer calls a call center, the representative they talk to may update their profile in the CRM in real time.
Likewise, the bank tellers at the customer's local branch will be able to read notes from their conversation with the contact center when they visit. This may reduce repeated interactions and provide the bank teller with a complete picture of the client's circumstance. Reports created from CRM data may help users better understand their consumers.
From there, one may see patterns, effective marketing strategies, and areas for development that will enable them to foresee client wants and customize their future marketing initiatives. Users may identify opportunities for cross-selling and upselling by using the information in their customer profiles. For instance, if a client deposits money inside the bank, the teller may see the client's whole profile and alert them to additional products they might be interested in or eligible for, like a platinum credit card.
Numerous countries' governments are undertaking several measures to develop the BFSI industry in the area. For instance, the Reserve Bank of India (RBI) has encouraged mobile payments, one of the main factors driving the expansion of the banking sector, by abolishing the transaction limit of $745 and enabling banks to establish their restrictions. Additionally, many individuals have created bank accounts due to the Gol Pradhan Mantri Jan Dhan Yojana, particularly in rural regions. The Asia Pacific banking CRM software market will expand due to the growth of the BFSI industry in the area.
The China market dominated the Asia Pacific Banking CRM Software Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $2,128.8 Million by 2028. The Japan market is estimated to grow a CAGR of 15.5% during (2022-2028). Additionally, The India market would experience a CAGR of 16.9% during (2022-2028).
Based on Offering, the market is segmented into Solution and Services. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Application, the market is segmented into Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Microsoft Corporation, Oracle Corporation, Pegasystems, Inc., HubSpot, Inc., SugarCRM, Inc., LeadSquared (MarketXpander Services Private Limited), KAPTURE, Zoho Corporation Pvt. Ltd., and Claritysoft LLC.
The necessity for banks to adopt a contemporary, customer-focused approach to service due to consumer expectations and rising competition has increased the value of a CRM in the banking sector more than ever. Any bank employee may rapidly view a client profile using a single, integrated system to learn about an account. For instance, if a consumer calls a call center, the representative they talk to may update their profile in the CRM in real time.
Likewise, the bank tellers at the customer's local branch will be able to read notes from their conversation with the contact center when they visit. This may reduce repeated interactions and provide the bank teller with a complete picture of the client's circumstance. Reports created from CRM data may help users better understand their consumers.
From there, one may see patterns, effective marketing strategies, and areas for development that will enable them to foresee client wants and customize their future marketing initiatives. Users may identify opportunities for cross-selling and upselling by using the information in their customer profiles. For instance, if a client deposits money inside the bank, the teller may see the client's whole profile and alert them to additional products they might be interested in or eligible for, like a platinum credit card.
Numerous countries' governments are undertaking several measures to develop the BFSI industry in the area. For instance, the Reserve Bank of India (RBI) has encouraged mobile payments, one of the main factors driving the expansion of the banking sector, by abolishing the transaction limit of $745 and enabling banks to establish their restrictions. Additionally, many individuals have created bank accounts due to the Gol Pradhan Mantri Jan Dhan Yojana, particularly in rural regions. The Asia Pacific banking CRM software market will expand due to the growth of the BFSI industry in the area.
The China market dominated the Asia Pacific Banking CRM Software Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $2,128.8 Million by 2028. The Japan market is estimated to grow a CAGR of 15.5% during (2022-2028). Additionally, The India market would experience a CAGR of 16.9% during (2022-2028).
Based on Offering, the market is segmented into Solution and Services. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Application, the market is segmented into Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Microsoft Corporation, Oracle Corporation, Pegasystems, Inc., HubSpot, Inc., SugarCRM, Inc., LeadSquared (MarketXpander Services Private Limited), KAPTURE, Zoho Corporation Pvt. Ltd., and Claritysoft LLC.
Scope of the Study
By Offering
- Solution
- Services
By Deployment Mode
- On-premises
- Cloud
By Application
- Customer Service
- Customer Experience Management
- CRM Analytics
- Marketing Automation
- Salesforce Automation
- Others
By Country
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
Key Market Players
List of Companies Profiled in the Report:
- Salesforce.com, Inc.
- Microsoft Corporation
- Oracle Corporation
- Pegasystems, Inc.
- HubSpot, Inc.
- SugarCRM, Inc.
- LeadSquared (MarketXpander Services Private Limited)
- KAPTURE
- Zoho Corporation Pvt. Ltd.
- Claritysoft LLC
Unique Offerings
- Exhaustive coverage
- The highest number of market tables and figures
- Subscription-based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Banking CRM Software Market, by Offering
1.4.2 Asia Pacific Banking CRM Software Market, by Deployment Mode
1.4.3 Asia Pacific Banking CRM Software Market, by Application
1.4.4 Asia Pacific Banking CRM Software Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 Analyst's Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements : 2020, Aug - 2023, Jan) Leading Players
Chapter 4. Asia Pacific Banking CRM Software Market by Offering
4.1 Asia Pacific Solution Market by Country
4.2 Asia Pacific Services Market by Country
Chapter 5. Asia Pacific Banking CRM Software Market by Deployment Mode
5.1 Asia Pacific On-premise Market by Country
5.2 Asia Pacific Cloud Market by Country
Chapter 6. Asia Pacific Banking CRM Software Market by Application
6.1 Asia Pacific Customer Service Market by Country
6.2 Asia Pacific Customer Experience Management Market by Country
6.3 Asia Pacific CRM Analytics Market by Country
6.4 Asia Pacific Marketing Automation Market by Country
6.5 Asia Pacific Salesforce Automation Market by Country
6.6 Asia Pacific Others Market by Country
Chapter 7. Asia Pacific Banking CRM Software Market by Country
7.1 China Banking CRM Software Market
7.1.1 China Banking CRM Software Market by Offering
7.1.2 China Banking CRM Software Market by Deployment Mode
7.1.3 China Banking CRM Software Market by Application
7.2 Japan Banking CRM Software Market
7.2.1 Japan Banking CRM Software Market by Offering
7.2.2 Japan Banking CRM Software Market by Deployment Mode
7.2.3 Japan Banking CRM Software Market by Application
7.3 India Banking CRM Software Market
7.3.1 India Banking CRM Software Market by Offering
7.3.2 India Banking CRM Software Market by Deployment Mode
7.3.3 India Banking CRM Software Market by Application
7.4 South Korea Banking CRM Software Market
7.4.1 South Korea Banking CRM Software Market by Offering
7.4.2 South Korea Banking CRM Software Market by Deployment Mode
7.4.3 South Korea Banking CRM Software Market by Application
7.5 Singapore Banking CRM Software Market
7.5.1 Singapore Banking CRM Software Market by Offering
7.5.2 Singapore Banking CRM Software Market by Deployment Mode
7.5.3 Singapore Banking CRM Software Market by Application
7.6 Malaysia Banking CRM Software Market
7.6.1 Malaysia Banking CRM Software Market by Offering
7.6.2 Malaysia Banking CRM Software Market by Deployment Mode
7.6.3 Malaysia Banking CRM Software Market by Application
7.7 Rest of Asia Pacific Banking CRM Software Market
7.7.1 Rest of Asia Pacific Banking CRM Software Market by Offering
7.7.2 Rest of Asia Pacific Banking CRM Software Market by Deployment Mode
7.7.3 Rest of Asia Pacific Banking CRM Software Market by Application
Chapter 8. Company Profiles
8.1 Salesforce.com, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expense
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Product Launches and Product Expansions:
8.1.6 SWOT Analysis
8.2 Microsoft Corporation
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Segmental and Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.6 SWOT Analysis
8.3 Oracle Corporation
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expense
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.3.6 SWOT Analysis
8.4 Pegasystems, Inc.
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Regional Analysis
8.4.4 Research & Development Expense
8.4.5 SWOT Analysis
8.5 HubSpot, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Product Launches and Product Expansions:
8.6 SugarCRM, Inc.
8.6.1 Company Overview
8.6.2 Recent strategies and developments:
8.6.2.1 Acquisition and Mergers:
8.7 LeadSquared (MarketXpander Services Private Limited)
8.7.1 Company Overview
8.7.2 Recent strategies and developments:
8.7.2.1 Partnerships, Collaborations, and Agreements:
8.8 KAPTURE
8.8.1 Company Overview
8.8.2 Recent strategies and developments:
8.8.2.1 Product Launches and Product Expansions:
8.8.2.2 Geographical Expansions:
8.9 Zoho Corporation Pvt. Ltd.
8.9.1 Company Overview
8.10. Claritysoft LLC
8.10.1 Company Overview
Companies Mentioned
- Salesforce.com, Inc.
- Microsoft Corporation
- Oracle Corporation
- Pegasystems, Inc.
- HubSpot, Inc.
- SugarCRM, Inc.
- LeadSquared (MarketXpander Services Private Limited)
- KAPTURE
- Zoho Corporation Pvt. Ltd.
- Claritysoft LLC
Methodology
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