Interactive Kiosk Global Market Report 2024

An interactive kiosk refers to a computer station strategically placed in public spaces for the use of the general public. It serves as a computer terminal providing access to information and applications related to communication, commerce, entertainment, or education through specialized software and hardware applications. Interactive kiosks find applications in various spaces, offering customers access to information, products, websites, tools, or applications.

The primary types of interactive kiosks include bank kiosks, self-service kiosks, vending kiosks, and other variants. Bank kiosks are compact stations with internet connectivity often set up in villages, staffed to assist consumers with basic banking services. These kiosks can be positioned indoors or outdoors, categorized based on display size, ranging from less than 17 inches to 50 inches and above. Interactive kiosks can be provided as hardware or software and services. Industries utilizing these kiosks span retail, entertainment, healthcare, banking, financial services and insurance (BFSI), government, transportation, and other sectors.

The interactive kiosk market research report is one of a series of new reports that provides interactive kiosk market statistics, including interactive kiosk industry global market size, regional shares, competitors with an interactive kiosk market share, detailed interactive kiosk market segments, market trends and opportunities, and any further data you may need to thrive in the interactive kiosk industry. This interactive kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The interactive kiosk market size has grown strongly in recent years. It will grow from $24.77 billion in 2023 to $26.44 billion in 2024 at a compound annual growth rate (CAGR) of 6.7%. The expansion observed in the historical period can be attributed to an increased emphasis on customer engagement, efforts toward efficiency and cost reduction in the retail sector, a growing demand for self-service solutions, government initiatives and regulations, advancements in transportation and ticketing solutions, as well as improvements in healthcare efficiency and patient services.

The interactive kiosk market size is expected to see strong growth in the next few years. It will grow to $34.93 billion in 2028 at a compound annual growth rate (CAGR) of 7.2%. The anticipated growth in the forecast period can be attributed to the expansion of smart cities initiatives, continuous innovation in retail and the development of omnichannel experiences, an increasing focus on customization and personalization, the implementation of robust data security and privacy measures, and the application of interactive kiosks in education and training. Major trends expected during this forecast period include the widespread adoption of contactless and touchless technology, the incorporation of multifunctional and modular designs, a focus on sustainability and eco-friendly features, real-time content updates, and the global expansion of interactive kiosks in transportation hubs.

The interactive kiosk market is anticipated to experience growth due to the improved shopping experience for customers. As customer preferences shift from traditional brick-and-mortar shops to online platforms, the demand for interactive kiosks is on the rise. The increased preference for automated systems and the seamless performance of self-service machines contribute to enhanced customer satisfaction and reduced operational time compared to manual services. Emplifi, a US-based software company, reports that in 2023, 77% of brands consider consumer experience a crucial competitive differentiator. The customer experience market is projected to reach approximately $8.79 billion in 2021, with an expected growth rate of 18.1% from 2022 to 2030, underscoring the role of enhanced shopping experiences in driving the growth of the interactive kiosk market.

Globalization is identified as a key driver for the growth of the interactive kiosks market. The interconnectedness and interdependence of countries, cultures, and economies worldwide contribute to the globalization process. Interactive kiosks play a vital role in facilitating seamless communication and information access across diverse languages and locations. They help overcome cultural and linguistic barriers, allowing businesses to effectively cater to international customers and enabling travelers to access services and information in foreign destinations. The United Nations Conference on Trade and Development reported a record global trade value of $28.5 trillion in 2021, a 25% increase from 2020 and 13% higher than 2019, highlighting the influence of globalization on the interactive kiosks market.

The adoption of cloud computing and mobility is shaping the interactive kiosk market, particularly with the rapid integration of cloud computing services for contactless payment solutions and near-field communication devices. The single model and robotic analytics approach of interactive kiosk systems find fulfillment through cloud computing technology adoption. For instance, Diebold Nixdorf launched the DN Series™ EASY, a self-service platform, in January 2021, while Advantech introduced the UTK-752 interactive touchscreen kiosk in October 2020. Both offerings leverage cloud computing technology for enhanced computing performance in diverse self-service applications.

Touchless displays are a significant trend in the interactive kiosk market, with major companies introducing touchless kiosks to maintain a competitive edge. These interactive kiosks offer a touchless experience, allowing users to operate the kiosk without physically touching the screen through gestures or proximity sensors. iNUI Studio collaborated with Samsung to launch touchless kiosks in January 2022, providing a hygienic alternative for users interacting with a 55' 4K screen. The kiosks have been installed in various European train stations, offering real-time travel information through a touchless interface.

In May 2022, Lagona, a France-based digital solutions company, acquired Intellicast for an undisclosed amount. The acquisition aims to broaden Lagona's range of hardware and software solutions for digitalizing the customer journey, expanding its portfolio to meet diverse needs for digital transformation and user experience improvement. Intellicast, a France-based digital solutions provider for kiosks, strengthens Lagona's position in the market.

Major companies operating in the in the interactive kiosk market report are Advantech Co. Ltd., Diebold Nixdorf Incorporated, Embross, Kiosk Information Systems, Meridian Kiosks, NCR Corporation, Redyref Interactive Kiosk, Source Technologies, Touchscreen Solutions, Olea Kiosks Inc., Frank Mayer and Associates Inc., Korala Associates Ltd., Acante Solutions Limited, Intuiface, Zivelo Inc., Aila Technologies Inc., Fujitsu Information and Communications Technology Company Limited, VeriFone Systems Inc., Evoke Creative, Nautilus Hyosung Inc., HT Kiosk, PBT Industrial, Samsung Electronics Co. Ltd., Nexcom International Co. Ltd., Phoenix Kiosk Inc., Codan Communications Pty Ltd, Harris Corporation, Thales Group, Raytheon Company, Rohde & Schwarz India Private Limited, Barrett Communications, Simoco Group, SlabbKiosks, IER SAS

North America was the largest region in the interactive kiosk market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the interactive kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The interactive kiosk market consists of sales of wayfinding kiosks, self-service kiosks, shoppable kiosks, internet kiosks, non-interactive kiosks, informational kiosks, and product kiosks. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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