Interactive Kiosk Market Report 2025

This Interactive Kiosk market report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The interactive kiosk market size has grown strongly in recent years. It will grow from $25.83 billion in 2024 to $27.26 billion in 2025 at a compound annual growth rate (CAGR) of 5.5%. The growth in the historic period can be attributed to increased emphasis on customer engagement, efficiency and cost reduction in retail, rising demand for self-service solutions, government initiatives and regulations, transportation and ticketing solutions, healthcare efficiency and patient services.

The interactive kiosk market size is expected to see strong growth in the next few years. It will grow to $38.37 billion in 2029 at a compound annual growth rate (CAGR) of 8.9%. The growth in the forecast period can be attributed to growth in smart cities initiatives, retail innovation and omnichannel experiences, customization and personalization, data security and privacy measures, education and training applications. Major trends in the forecast period include contactless and touchless technology, multifunctional and modular designs, sustainability and eco-friendly features, real-time content updates, global expansion in transportation hubs.

The interactive kiosk market is anticipated to experience growth due to the improved shopping experience for customers. As customer preferences shift from traditional brick-and-mortar shops to online platforms, the demand for interactive kiosks is on the rise. The increased preference for automated systems and the seamless performance of self-service machines contribute to enhanced customer satisfaction and reduced operational time compared to manual services. Emplifi, a US-based software company, reports that in 2023, 77% of brands consider consumer experience a crucial competitive differentiator. The customer experience market is projected to reach approximately $8. 79 billion in 2021, with an expected growth rate of 18. 1% from 2022 to 2030, underscoring the role of enhanced shopping experiences in driving the growth of the interactive kiosk market.

The growth of globalization is anticipated to drive the expansion of the interactive kiosks market in the future. Globalization refers to the interconnectedness and interdependence among countries, cultures, economies, and societies worldwide. It is a complex, multifaceted process involving the exchange of goods, services, information, technology, culture, and ideas across borders, leading to greater integration and interrelation among nations. Interactive kiosks are vital to globalization, as they facilitate seamless communication and access to information in various languages and locations. They help overcome cultural and linguistic barriers, allowing businesses to effectively serve international customers and enabling travelers to obtain services and information in foreign locales. For example, in February 2023, the U.S. Census Bureau published an article stating that in December, exports totaled $250.2 billion, a decrease of $2.2 billion from November, while imports increased to $317.6 billion, up $4.2 billion. This resulted in a $7.4 billion rise in the goods deficit, reaching $90.6 billion, despite a $1 billion increase in the services surplus. In 2022, the goods and services deficit grew by $103 billion, with exports rising by 17.7% and imports by 16.3%. Thus, globalization is driving the growth of the interactive kiosks market.

Major companies in the interactive kiosk market are concentrating on developing new products to achieve a competitive advantage. For example, in May 2024, NCR Voyix, a US-based IT company, introduced the Aloha Kiosk. This kiosk, powered by GRUBBRR and integrated with the NCR Voyix Commerce Platform, offers a streamlined self-ordering solution that benefits both customers and restaurant staff. By facilitating efficient data flow and omnichannel ordering, the kiosk improves convenience for customers while enhancing operational efficiency and revenue for restaurants. Developed with GRUBBRR’s expertise, this kiosk addresses critical industry challenges, delivering an exceptional dining experience.

Touchless displays are a significant trend in the interactive kiosk market, with major companies introducing touchless kiosks to maintain a competitive edge. These interactive kiosks offer a touchless experience, allowing users to operate the kiosk without physically touching the screen through gestures or proximity sensors. iNUI Studio collaborated with Samsung to launch touchless kiosks in January 2022, providing a hygienic alternative for users interacting with a 55' 4K screen. The kiosks have been installed in various European train stations, offering real-time travel information through a touchless interface.

In May 2022, Lagona, a France-based digital solutions company, acquired Intellicast for an undisclosed amount. The acquisition aims to broaden Lagona's range of hardware and software solutions for digitalizing the customer journey, expanding its portfolio to meet diverse needs for digital transformation and user experience improvement. Intellicast, a France-based digital solutions provider for kiosks, strengthens Lagona's position in the market.

Major companies operating in the interactive kiosk market include Advantech Co. Ltd., Diebold Nixdorf Incorporated, Embross, Kiosk Information Systems, Meridian Kiosks, NCR Corporation, Redyref Interactive Kiosk, Source Technologies, Touchscreen Solutions, Olea Kiosks Inc., Frank Mayer and Associates Inc., Korala Associates Ltd., Acante Solutions Limited, Intuiface, Zivelo Inc., Aila Technologies Inc., Fujitsu Information and Communications Technology Company Limited, VeriFone Systems Inc., Evoke Creative, Nautilus Hyosung Inc., HT Kiosk, PBT Industrial, Samsung Electronics Co. Ltd., Nexcom International Co. Ltd., Phoenix Kiosk Inc., Thales Group, SlabbKiosks, IER SAS.

North America was the largest region in the interactive kiosk market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the interactive kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the interactive kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

An interactive kiosk refers to a computer station strategically placed in public spaces for the use of the general public. It serves as a computer terminal providing access to information and applications related to communication, commerce, entertainment, or education through specialized software and hardware applications. Interactive kiosks find applications in various spaces, offering customers access to information, products, websites, tools, or applications.

The primary types of interactive kiosks include bank kiosks, self-service kiosks, vending kiosks, and other variants. Bank kiosks are compact stations with internet connectivity often set up in villages, staffed to assist consumers with basic banking services. These kiosks can be positioned indoors or outdoors, categorized based on display size, ranging from less than 17 inches to 50 inches and above. Interactive kiosks can be provided as hardware or software and services. Industries utilizing these kiosks span retail, entertainment, healthcare, banking, financial services and insurance (BFSI), government, transportation, and other sectors.

The interactive kiosk market research report is one of a series of new reports that provides interactive kiosk market statistics, including interactive kiosk industry global market size, regional shares, competitors with an interactive kiosk market share, detailed interactive kiosk market segments, market trends and opportunities, and any further data you may need to thrive in the interactive kiosk industry. This interactive kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The interactive kiosk market consists of sales of wayfinding kiosks, self-service kiosks, shoppable kiosks, internet kiosks, non-interactive kiosks, informational kiosks, and product kiosks. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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