Case Management Global Market Report 2024

The case management refer to methods for managing data relationships, documents, and processes for cases that require action and resolution, such as investigations, service requests, and incidents. The benefits of case management include digital record-keeping decreasing paperwork and centralized data management allowing for remote access.

The main components of case management include solutions and services. Case management software and solutions provide external support for any complex process that needs a combination of human tasks and electronic workflow. The case management solutions help enterprises address various business challenges and manage unforeseen, information-centric tasks. They are deployed on-premises or cloud and used for various business functions, which include included service requests, fraud detection and anti-money laundering, incident management, investigation management, and legal workflow management. These solutions are used by industries ranging from including banking, financial services, and insurance (BFSI), government, healthcare, it and telecom, retail, and manufacturing.

The case management market research report is one of a series of new reports that provides case management market statistics, including case management industry global market size, regional shares, competitors with a case management market share, detailed case management market segments, market trends and opportunities, and any further data you may need to thrive in the case management industry. This case management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The case management market size has grown strongly in recent years. It will grow from $6.97 billion in 2023 to $7.6 billion in 2024 at a compound annual growth rate (CAGR) of 9.0%. The growth in the historic period can be attributed to continuous improvement and workflow automation, industry-specific requirements, mobile accessibility, focus on security and data privacy, advancements in data analytics, integration with other business systems.

The case management market size is expected to see strong growth in the next few years. It will grow to $11.02 billion in 2028 at a compound annual growth rate (CAGR) of 9.7%. The growth in the forecast period can be attributed to focus on healthcare case management, industry-specific customization, focus on security and data privacy, rise of remote work and mobile accessibility, increasing regulatory complexity. Major trends in the forecast period include vendor innovation and competition, continuous process improvement, focus on healthcare case management, industry-specific customization, remote work and mobile accessibility, customer-centric solutions, emphasis on digital transformation.

The healthcare organizations deploying rectification solutions for various case management are significantly increasing the scope of the case management market. The healthcare organizations and related stakeholders are deploying rectification solutions for various case management mainly to correct and reduce errors in data of cases, protect health records, and other reasons. Due to this increased deployment of rectification solutions for various case management, the demand for case management solutions and services will increase as these are effective solutions to manage data digitally while enabling data protection. Case management supports a complex process that requires a blending of electronic workflow and human tasks to avoid errors. For instance, in April 2022, according to an article published by the Office of the National Coordinator for Health Information Technology, a US government department, as of 2021, approximately four out of every five office-based physicians (78%) and virtually all non-federal acute care hospitals (96%) had implemented a certified EHR. This increase shows a significant 10-year improvement from 2011 when 28% of hospitals and 34% of physicians used an EHR. Thus, the healthcare organizations deploying rectification solutions for various case management will drive the case management market growth.

The increasing availability of mobile devices is expected to drive the growth of the case management market. Mobile devices refer to portable electronic devices that are designed for wireless communication and on-the-go usage. Mobile devices enable users to access case management systems and data from virtually anywhere. This mobility is critical for professionals who need to manage cases, incidents, or workflows on the go. It allows for quicker response times and more efficient case handling. For instance, in 2022, according to Oberlo, a Lithuania-based cloud-based drop-shipping solution for online retailers and vendors, the number of global smartphone users is estimated to be 6.6 billion, marking a 4.9% annual increase from 2021. Additionally, in January 2022, according to Zippia, a US-based company that provides online recruitment services, there will be 294.15 million smartphone users in the United States, and nearly 85% of American adults will use smartphones. Therefore, the increasing availability of mobile devices is expected to drive demand for the case management market.

Technological advancement is a key trend gaining popularity in the case management market. The market is witnessing the implementation of advanced technologies such as artificial intelligence (AI) in case management solutions to enable automation and streamline the case management functionalities. This AI-based case management software captures customer sentiment, refines cases, and automates functions resulting in better case management and efficient resolutions. Key players are focusing on offering AI-based case management software to strengthen their market position. For instance, Sprinklr, a US-based software company offers AI-powered case management software for the automation of workflows and streamlining case handling. It uses AI, listening and monitoring tools, and unified customer experience management (Unified-CXM) platform to discern the customer sentiment, filter cases, and automate workflows, leading to easy case handling, focused case management, and quick case resolutions. It enhances time-to-resolution, customer satisfaction, and cost-efficiency.

Major companies operating in the case management market are developing and expanding their operations through strategic partnerships. Strategic partnerships refer to a process in which companies leverage each other's strengths and resources to achieve mutual benefits and success. For instance, In June 2023, Morae, a US-based software company that provides solutions for digital process transformation and legal technology, partnered with ShareDo, a UK-based case management platform, to modernize case and matter management for law firms. Under the program, Morae will assist law firms in the adoption of ShareDo’s state-of-the-art cloud-based case management platform, including change management and migration from legacy systems.

In February 2021, AccuRisk Solutions LLC, a US-based general underwriting company acquired Case Management Specialist Inc for an undisclosed amount. This acquisition will help AccuRisk provide cost containment services and high-quality medical management services to the clients across the globe. Case Management Specialists Inc is a US-based independent medical management and wellness company that provides a wide range of services including case management.

Major companies operating in the in the case management market report are DST Systems Inc., Pegasystems Inc., Kofax Inc., Dell Technologies Inc., Newgen Software Technologies Limited, Hyland Software Inc., Appian Corporation, Bonterra Solutions Inc., Nuxeo SA, Kissflow Inc., International Business Machines Corporation, Themis Solutions Inc. (Clio), Filevine Inc., CASEpeer LLC, Smokeball LLC, MyCase Inc., Assembly Software Inc., Rocket Matter LLC, INSZoom Technologies Inc., Legal Files Software Inc., Needles Case Management Software, PracticePanther Legal Software, Zola Suite LLC, Abacus Data Systems Inc., Actionstep Inc., Gavel & Gown Software Inc., Bill4Time LLC, Northern Case Management, VONA Case Management, PriMedical Inc., Cerner Corporation, Epic Systems Corporation, Allscripts Healthcare Solutions Inc., Athenahealth Inc., AdvancedMD Inc., Kareo Inc.

North America was the largest region in the case management market in 2023. The regions covered in the case management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the case management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The case management market includes revenues earned by entities by providing security of sensitive patient data, clients comprehensive assessment, scheduling, charting, treatment planning, and medical billing. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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