The self-service kiosk market size has grown strongly in recent years. It will grow from $24.8 billion in 2023 to $26.99 billion in 2024 at a compound annual growth rate (CAGR) of 8.8%. The expansion during the historical period can be attributed to operational efficiency and reduced wait times, data collection and analytics, accessibility and inclusivity, as well as streamlined check-in and check-out processes, and enhanced payment and transaction options.
The self-service kiosk market size is expected to see strong growth in the next few years. It will grow to $37.69 billion in 2028 at a compound annual growth rate (CAGR) of 8.7%. The anticipated growth in the forecast period can be attributed to personalization and user experience, remote management and maintenance, IoT expansion and connectivity, security enhancements, and the rise in convenience-driven consumer behavior. Key trends expected in the forecast period involve contactless technology integration, enhanced user experience, AI and machine learning integration, expansion in various industries, and biometric authentication.
The self-service kiosks market is set to grow due to the integration of payment gateway systems. Payment gateways facilitate secure and diverse payment methods, making self-service kiosks user-friendly and efficient. Citcon's integration with ABCPOS in February 2022 expanded customer payment options for restaurant self-serve kiosks, enabling transactions with PayPal, Venmo, and other methods. The increasing integration of payment gateways with self-service kiosks is expected to drive the growth of the self-service kiosks market.
The self-service kiosks market is expected to thrive due to the growing use of contactless payments. Contactless payments, a secure transaction method, enhance user experience in self-service kiosks by offering faster and safer transactions. A Mastercard Contactless Consumer Poll revealed that over half of Americans (51%) would use some form of contactless payment in November 2023. The increasing use of contactless payments is anticipated to drive the self-service kiosks market.
In the self-service kiosk market, technological advancements are driving innovation. Vision-Box, a Portugal-based biometric technology solutions provider, introduced the Seamless Kiosk in June 2022. Equipped with biometric identification and AI-based smart passenger guide system, this kiosk improves user experience, especially for passengers with impaired eyesight or limited dexterity.
The major companies in the self-service kiosk market are focused on developing technologically advanced solutions, including self-service food ordering kiosks. In February 2023, Bludot Technologies Inc., a US-based manufacturing company, launched the Halo Retail Self-Service Kiosk. This transformative kiosk aims to streamline the ordering process, reduce wait times, and enhance customer satisfaction by providing benefits such as queue reduction, spend maximization, footfall inflation, and fast and secure payment.
In December 2023, REDYREF Interactive Kiosks, a US-based manufacturing company, acquired Livewire Digital, a UK-based self-service kiosk solutions company, for an undisclosed amount. This acquisition strengthens REDYREF Interactive Kiosks' capabilities in self-service software and solutions, positioning it as a comprehensive interactive technology provider.
Major companies operating in the self-service kiosk market report are Thales Group, HESS Cash Systems GmbH & Co., NEXCOM International Co. Ltd., NCR Corporation, Fuji Electric Co. Ltd., Diebold Nixdorf Incorporated, Crane Co., Advantech Co. Ltd., Glory Ltd., GRG Banking Equipment Co. Ltd., Hitachi Payment Services Pvt. Ltd., NeoProducts, Verifone Inc., Pyramid Computer GmbH, Embross Systems Pvt. Ltd., REDYREF Interactive Kiosks, KIOSK Information Systems, Frank Mayer and Associates Inc., Peerless-AV Inc., KAL ATM Software GmbH, Source Technologies, Vivonet Inc., Azkoyen SA, SlabbKiosks Inc., Olea Kiosks Inc., Livewire Digital, Meridian Kiosks, Lilitab LLC, ZIVELO LLC, Aksor Société par Actions Simplifiée.
North America was the largest region in the self-service kiosk market share in 2023. The regions covered in the self-service kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the self-service kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The primary types of self-service kiosks are indoor kiosks and outdoor kiosks. Indoor kiosks, used for product dispensing, passport checking, and others, cover products such as food, beverages, retail, parking, electric vehicle charging, patient interactive, information, employment, check-in, and automated teller machines. Implementations include point-of-information, product promotion, service/transaction, internet commerce, product dispensing, and others, with end-users in hospitality, financial services, retail, medical, transportation, education, government, and more.
The self-service kiosks market research report is one of a series of new reports that provides self-service kiosks market statistics, including self-service kiosks industry global market size, regional shares, competitors with self-service kiosks market share, detailed self-service kiosks market segments, market trends, and opportunities, and any further data you may need to thrive in the self-service kiosks industry. This self-service kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The self-service kiosk market consists of sales of casino, check-in, banking, ticketing, and self-order kiosks. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 3-5 business days.
The self-service kiosk market size is expected to see strong growth in the next few years. It will grow to $37.69 billion in 2028 at a compound annual growth rate (CAGR) of 8.7%. The anticipated growth in the forecast period can be attributed to personalization and user experience, remote management and maintenance, IoT expansion and connectivity, security enhancements, and the rise in convenience-driven consumer behavior. Key trends expected in the forecast period involve contactless technology integration, enhanced user experience, AI and machine learning integration, expansion in various industries, and biometric authentication.
The self-service kiosks market is set to grow due to the integration of payment gateway systems. Payment gateways facilitate secure and diverse payment methods, making self-service kiosks user-friendly and efficient. Citcon's integration with ABCPOS in February 2022 expanded customer payment options for restaurant self-serve kiosks, enabling transactions with PayPal, Venmo, and other methods. The increasing integration of payment gateways with self-service kiosks is expected to drive the growth of the self-service kiosks market.
The self-service kiosks market is expected to thrive due to the growing use of contactless payments. Contactless payments, a secure transaction method, enhance user experience in self-service kiosks by offering faster and safer transactions. A Mastercard Contactless Consumer Poll revealed that over half of Americans (51%) would use some form of contactless payment in November 2023. The increasing use of contactless payments is anticipated to drive the self-service kiosks market.
In the self-service kiosk market, technological advancements are driving innovation. Vision-Box, a Portugal-based biometric technology solutions provider, introduced the Seamless Kiosk in June 2022. Equipped with biometric identification and AI-based smart passenger guide system, this kiosk improves user experience, especially for passengers with impaired eyesight or limited dexterity.
The major companies in the self-service kiosk market are focused on developing technologically advanced solutions, including self-service food ordering kiosks. In February 2023, Bludot Technologies Inc., a US-based manufacturing company, launched the Halo Retail Self-Service Kiosk. This transformative kiosk aims to streamline the ordering process, reduce wait times, and enhance customer satisfaction by providing benefits such as queue reduction, spend maximization, footfall inflation, and fast and secure payment.
In December 2023, REDYREF Interactive Kiosks, a US-based manufacturing company, acquired Livewire Digital, a UK-based self-service kiosk solutions company, for an undisclosed amount. This acquisition strengthens REDYREF Interactive Kiosks' capabilities in self-service software and solutions, positioning it as a comprehensive interactive technology provider.
Major companies operating in the self-service kiosk market report are Thales Group, HESS Cash Systems GmbH & Co., NEXCOM International Co. Ltd., NCR Corporation, Fuji Electric Co. Ltd., Diebold Nixdorf Incorporated, Crane Co., Advantech Co. Ltd., Glory Ltd., GRG Banking Equipment Co. Ltd., Hitachi Payment Services Pvt. Ltd., NeoProducts, Verifone Inc., Pyramid Computer GmbH, Embross Systems Pvt. Ltd., REDYREF Interactive Kiosks, KIOSK Information Systems, Frank Mayer and Associates Inc., Peerless-AV Inc., KAL ATM Software GmbH, Source Technologies, Vivonet Inc., Azkoyen SA, SlabbKiosks Inc., Olea Kiosks Inc., Livewire Digital, Meridian Kiosks, Lilitab LLC, ZIVELO LLC, Aksor Société par Actions Simplifiée.
North America was the largest region in the self-service kiosk market share in 2023. The regions covered in the self-service kiosk market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the self-service kiosk market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The primary types of self-service kiosks are indoor kiosks and outdoor kiosks. Indoor kiosks, used for product dispensing, passport checking, and others, cover products such as food, beverages, retail, parking, electric vehicle charging, patient interactive, information, employment, check-in, and automated teller machines. Implementations include point-of-information, product promotion, service/transaction, internet commerce, product dispensing, and others, with end-users in hospitality, financial services, retail, medical, transportation, education, government, and more.
The self-service kiosks market research report is one of a series of new reports that provides self-service kiosks market statistics, including self-service kiosks industry global market size, regional shares, competitors with self-service kiosks market share, detailed self-service kiosks market segments, market trends, and opportunities, and any further data you may need to thrive in the self-service kiosks industry. This self-service kiosk market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The self-service kiosk market consists of sales of casino, check-in, banking, ticketing, and self-order kiosks. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 3-5 business days.
Table of Contents
1. Executive Summary2. Self-Service Kiosk Market Characteristics3. Self-Service Kiosk Market Trends and Strategies32. Global Self-Service Kiosk Market Competitive Benchmarking33. Global Self-Service Kiosk Market Competitive Dashboard34. Key Mergers and Acquisitions in the Self-Service Kiosk Market
4. Self-Service Kiosk Market - Macro Economic Scenario
5. Global Self-Service Kiosk Market Size and Growth
6. Self-Service Kiosk Market Segmentation
7. Self-Service Kiosk Market Regional and Country Analysis
8. Asia-Pacific Self-Service Kiosk Market
9. China Self-Service Kiosk Market
10. India Self-Service Kiosk Market
11. Japan Self-Service Kiosk Market
12. Australia Self-Service Kiosk Market
13. Indonesia Self-Service Kiosk Market
14. South Korea Self-Service Kiosk Market
15. Western Europe Self-Service Kiosk Market
16. UK Self-Service Kiosk Market
17. Germany Self-Service Kiosk Market
18. France Self-Service Kiosk Market
19. Italy Self-Service Kiosk Market
20. Spain Self-Service Kiosk Market
21. Eastern Europe Self-Service Kiosk Market
22. Russia Self-Service Kiosk Market
23. North America Self-Service Kiosk Market
24. USA Self-Service Kiosk Market
25. Canada Self-Service Kiosk Market
26. South America Self-Service Kiosk Market
27. Brazil Self-Service Kiosk Market
28. Middle East Self-Service Kiosk Market
29. Africa Self-Service Kiosk Market
30. Self-Service Kiosk Market Competitive Landscape and Company Profiles
31. Self-Service Kiosk Market Other Major and Innovative Companies
35. Self-Service Kiosk Market Future Outlook and Potential Analysis
36. Appendix
Executive Summary
Self-Service Kiosk Global Market Report 2024 provides strategists, marketers and senior management with the critical information they need to assess the market.This report focuses on self-service kiosk market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase
- Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
- Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
- Assess the Russia-Ukraine war’s impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
- Measure the impact of high global inflation on market growth.
- Create regional and country strategies on the basis of local data and analysis.
- Identify growth segments for investment.
- Outperform competitors using forecast data and the drivers and trends shaping the market.
- Understand customers based on the latest market shares.
- Benchmark performance against key competitors.
- Suitable for supporting your internal and external presentations with reliable high quality data and analysis.
- Report will be updated with the latest data and delivered to you with an Excel data sheet for easy data extraction and analysis.
- All data from the report will also be delivered in an excel dashboard format.
Where is the largest and fastest growing market for self-service kiosk? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? This report answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include:
- The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.
- The impact of higher inflation in many countries and the resulting spike in interest rates.
- The continued but declining impact of COVID-19 on supply chains and consumption patterns.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Report Scope
Markets Covered:1) By Type: Indoor Kiosk; Outdoor Kiosk
2) By Product: Food Self-service Kiosks; Beverage Self-service Kiosks; Retail Self-service Kiosks; Parking Self-service Kiosks; Electric Vehicle Charging Self-service Kiosks; Patient Interactive Self-service Kiosks; Information Self-service Kiosks; Employment Self-service Kiosks; Check-in Self-service Kiosks; Automated Teller Machines
3) By Payment Method: Cash Payment Self-service Kiosks; Non-cash Payment Self-service Kiosks
4) By Implementation: Point-of-Information; Product Promotion; Service / Transaction; Internet Commerce; Product Dispensing; Other Implements
5) By End Use Industry: Hospitality; Financial Services; Retail; Medical; Transportation; Education; Government; Other End-users
Key Companies Mentioned: Thales Group; HESS Cash Systems GmbH & Co.; NEXCOM International Co. Ltd.; NCR Corporation; Fuji Electric Co. Ltd.
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time Series: Five years historic and ten years forecast
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita
Data Segmentation: Country and regional historic and forecast data, market share of competitors, market segments
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes
Delivery Format: PDF, Word and Excel Data Dashboard
Companies Mentioned
- Thales Group
- HESS Cash Systems GmbH & Co.
- NEXCOM International Co. Ltd.
- NCR Corporation
- Fuji Electric Co. Ltd.
- Diebold Nixdorf Incorporated
- Crane Co.
- Advantech Co. Ltd.
- Glory Ltd.
- GRG Banking Equipment Co. Ltd.
- Hitachi Payment Services Pvt. Ltd.
- NeoProducts
- Verifone Inc.
- Pyramid Computer GmbH
- Embross Systems Pvt. Ltd.
- REDYREF Interactive Kiosks
- KIOSK Information Systems
- Frank Mayer and Associates Inc.
- Peerless-AV Inc
- KAL ATM Software GmbH
- Source Technologies
- Vivonet Inc
- Azkoyen SA
- SlabbKiosks Inc.
- Olea Kiosks Inc.
- Livewire Digital
- Meridian Kiosks
- Lilitab LLC
- ZIVELO LLC
- Aksor Société par Actions Simplifiée
Methodology
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